BSOD While Gaming

[Brandonium10]

Hello, I have been getting blue screens everytime I play intensive games such as Grand Theft Auto V and Dota 2. I am not sure what has caused it but here is a link to the minidump files: https://drive.google.com/file/d/0B-GaESAkYf89Q3N4eUc3ck00dnM/view?usp=sharing

Thanks for the help!

 

[Paul NZ]

Disable AMD overdrive. 2 of the stop errors maybe CPU related. You're getting a 0x124 stop error.

Which can mean youre overclocking, the CPU is overheating, or it's faulty. A BIOS update MAY fix this

See if there are any BIOS updates for this (not beta BIOS's)

Altho if this is Win 10, since it's a preview expect things to crash

It looks like bitdefender can cause this 0x124 stop error too. Uninstall it then use their removal tool to remove the rest of it

 

[Brandonium10]

Disable AMD overdrive. 2 of the stop errors maybe CPU related. You're getting a 0x124 stop error.

Which can mean youre overclocking, the CPU is overheating, or it's faulty. A BIOS update MAY fix this

See if there are any BIOS updates for this (not beta BIOS's)

Altho if this is Win 10, since it's a preview expect things to crash

It looks like bitdefender can cause this 0x124 stop error too. Uninstall it then use their removal tool to remove the rest of it

Thank you for the reply. I do not have AMD Overdrive installed, haven't overclocked. I will try to update the bios but for bitdefender, that is my only anti virus so if you could recommend a good free antivirus that would be great.

 

[Paul NZ]

If Win 10 comes with an AV program use that. Most of the 3rd party ones crash

AMD overdrive maybe an option in the AMD Catalyst whatever it's called

 

[Brandonium10]

If Win 10 comes with an AV program use that. Most of the 3rd party ones crash

AMD overdrive maybe an option in the AMD Catalyst whatever it's called

What do you mean by an AV program?

 

[Paul NZ]

anti virus program like Win8

 

[The_Prophecy]

Paul is referring to Windows Defender.

 

[Brandonium10]

anti virus program like Win8

Windows Defender is enabled, AMD Overdrive is disabled, bitdefender is uninstalled, but I haven't figured out how to update my bios

 

[Paul NZ]

Whats the brand/model of the mobo?

 

[Brandonium10]

Whats the brand/model of the mobo?

ASUS M5A97 LE R2.0

 

[Paul NZ]

Got a flash drive??

If you've got one get the update extract it put it on the flash drive.

It may work if you extract it to a folder on the hdd as well. Since it's UEFI

Then go into the BIOS / Tools menu. Select Ez flash. Point it to the file you extracted. Wait for it to finish. Done

It's up to 2601 now

You may have to reconfigure the BIOS settings after

ASUS bioses are a LOT easier to update than most of the other mobo's

 

[Brandonium10]

Got a flash drive??

If you've got one get the update extract it put it on the flash drive.

It may work if you extract it to a folder on the hdd as well. Since it's UEFI

Then go into the BIOS / Tools menu. Select Ez flash. Point it to the file you extracted. Wait for it to finish. Done

It's up to 2601 now

You may have to reconfigure the BIOS settings after

ASUS bioses are a LOT easier to update than most of the other mobo's

I just tried to update it in the ASUS ez flash thing in the bios and it said the file is not EFI BIOS. Do you know what this means? Also when I restarted when I opened chrome it gave me a blue screen: https://drive.google.com/file/d/0B-GaESAkYf89LVRFMk0tYXBTZDA/view?usp=sharing

 

[Paul NZ]

You extracted it first right? Looks like this error comes up on other mobos too.

I'll see if I can find a fix somewhere

 

[Brandonium10]

You extracted it first right?

Oops lol I'll do that. Stupid mistake

 

[Paul NZ]

Hmm first time I've seen that stop error IRQL_GT_ZERO_AT_SYSTEM_SERVICE

If you uninstalled bitdefender (it looks like this can cause this stop error), did you use the removal tool after?

http://www.bitdefender.com/uninstall/

 

[Brandonium10]

You extracted it first right? Looks like this error comes up on other mobos too.

I'll see if I can find a fix somewhere

I tried the asus ez flash again and it still says the file is not an EFI BIOS. I made sure to extract it this time. Thank you so much for the help so far

 

[Brandonium10]

Hmm first time I've seen that stop error IRQL_GT_ZERO_AT_SYSTEM_SERVICE

If you uninstalled bitdefender (it looks like this can cause this stop error), did you use the removal tool after?

http://www.bitdefender.com/uninstall/

I can't remember what version of bitdefender I had, I remember getting a free one

 

[Paul NZ]

What is the flash drive (if youre using one) formatted in??: It needs to be formatted in FAT32 NOT NTFS

 

[Brandonium10]

What is the flash drive (if youre using one) formatted in??: It needs to be formatted in FAT32 NOT NTFS

I will format it in that and get back to you. I completely uninstalled bitdefender now with the tool so that should be fine.

 

[Paul NZ]

k sweet

 

[Brandonium10]

k sweet

BIOS update successful! I will update if I blue screen again, THANK YOU

 

[Paul NZ]

Excellent !