[SOLVED] BSOD while heavy use of pc

[jhollis505]

Hello, I've build a new pc recently and have been having some issues. When I first built it, and while trying to play Deus Ex: Mankind Divided, I kept getting BSODs. I followed some info online (it was a couple of weeks ago and don't remember what I did besides updating some drivers), then my pc was working just fine. I ordered a new nvme ssd and did a fresh install of Windows 10 on it. Now I'm playing RDR 2 and am having the same issue, however, updating drivers did not correct the issue. I have tested two sets of ram with the system, both tested without errors. However, the ram I currently have in the pc, I have made the timings in the bios what they are rated for and tuned the Infinity Fabric to 1600mhz. I did try the ram out at the default settings for bit and the pc was running fine while playing RDR 2 for about a hour (it takes roughly 15 to 30 mins for the BSOD to happen), but I didn't have them on default for too long. My gpu and cpu are not overclocked. I have tested both of them with AIDA64 without issue. The only other game I have installed and have played is Prey 2017 and I have played that game for hours without having a BSOD. Any help is appreciated. And if any more info is needed, let me know. Thank you.

Here is the OneDrive link for 3 DMP files, MSinfo32, and Aida64 Summery: https://1drv.ms/u/s!AtKNBFgpKtoErFd7TPM_ipmRoXOB?e=dALiGC

Also, the newest DMP was made following info from using driver verifier, the other two were made from enabling minidumps.

Other info that might not be included with summery:
RAM: XPG Z1 3200 AX4U320038G16A-DBZ
SSD: XPG SX8200 Pro 2TB
Nvidia driver 461.92

 

[Colif]

last bsod at least varied the victim, but the error was the same as all the others
STACK_TEXT:
ffff9b0152267938 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KeBugCheckEx

If you don't want to take it to a repair shop, or can't. Then you might need to buy that CPU like was suggested as this error doesn't seem to be going anywhere.

 

[jhollis505]

Well, everything was going good. I played all of Resident Evil 3 2019 with no problems at all. I tried RDR 2 again and I was able to get a hour or so of play time. But then I got a BSOD.

https://1drv.ms/u/s!AtKNBFgpKtoErQCb4169n27m-q5b?e=IgALf2

 

[jhollis505]

I was able to get my hands on a 3700 X so I'll try to test that out in the next few days. And I'll update.

 

[Colif]

rdr2 really doesn't like that CPU (it seems)

 

[gardenman]

I ran the dump file through the debugger and got the following information: https://jsfiddle.net/7g2eqbh6/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:	040221-5968-01.dmp (Apr 2 2021 - 20:07:33)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	AuthenticAMD (Process: RDR2.exe)
Uptime:	0 Day(s), 1 Hour(s), 49 Min(s), and 15 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[jhollis505]

rdr2 really doesn't like that CPU (it seems)

Hopefully, it's just that specific cpu. AC Unity did also BSOD once or twice.

 

[jhollis505]

So I played RDR 2 last for a couple of hours without any issues. I plan on playing a bit more tomorrow. At this point, it does seem that that cpu may be defective. But, just to check, I'm currently using the stock AMD cooler that came with the 3700X. I was using an EK 360 AIO with my 5800X; should I try the AIO on the 3700X or are we fairly certain that wouldn't affect the cpu?

 

[Colif]

I would test AIO on new CPU, until you mentioned it I had no reason to think cause was anything apart from CPU. I don't think it would be cause but you know, if BSOD suddenly happen...

You swapped two parts at once so its difficult to say which is cause. I think its more likely CPU

You could test old CPU with cooler unless CPU's TDP is above the stock coolers. But I would only do this if the AIO did cause BSOD. on new CPU.

 

[jhollis505]

I used my AIO with the 3700x with no issues at all. I was even able to play RDR 2 for quite a long time. I've put in a warranty service request with AMD.

 

[jhollis505]

I know its been awhile, but I wanted you thank you both for the help.

 

[Colif]

Have you got the new replacement CPU for the one that failed yet?

It is always nice when you can identify cause and just fix it.