BSOD with Windows 8.1

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S

SushiSafari

Commendable
Jul 10, 2016
5
0
1,510
Ok so I'm using a PC and it will sometimes just freeze and audio will stop, to it going black then coming back on and having BSOD most frequently.
Specs:
Operating System
Windows 8.1 64-bit
CPU
AMD FX-8350
Vishera 32nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
Motherboard
Gigabyte Technology Co. Ltd. 970A-D3P (CPU 1)
Graphics
BenQ G2420HD (1920x1080@60Hz)
2047MB NVIDIA GeForce GTX 750 Ti (ASUStek Computer Inc)
Storage
111GB OCZ-ARC100 (SSD)
1863GB Seagate ST2000DM001-1ER164 (SATA)

Crash Dump:

Microsoft (R) Windows Debugger Version 6.3.9600.17336 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Only kernel address space is available


************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9600.18289.amd64fre.winblue_ltsb.160328-1315
Machine Name:
Kernel base = 0xfffff802`a0606000 PsLoadedModuleList = 0xfffff802`a08d9630
Debug session time: Sun Jul 10 20:57:04.155 2016 (UTC + 9:30)
System Uptime: 0 days 0:13:59.853
Loading Kernel Symbols
...............................................................
...........................................................Page 134772 not present in the dump file. Type ".hh dbgerr004" for details
.....
..................
Loading User Symbols
PEB is paged out (Peb.Ldr = 00007ff6`ab57f018). Type ".hh dbgerr001" for details
Loading unloaded module list
.........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000096, fffff802a063cbda, ffffd00023635f20, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiExitThreadWait+2e )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000096, Exception code that caused the bugcheck
Arg2: fffff802a063cbda, Address of the instruction which caused the bugcheck
Arg3: ffffd00023635f20, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000096 - {EXCEPTION} Privileged instruction.

FAULTING_IP:
nt!KiExitThreadWait+2e
fffff802`a063cbda 440f22c0 mov cr8,rax

CONTEXT: ffffd00023635f20 -- (.cxr 0xffffd00023635f20;r)
rax=0000000000000031 rbx=ffffd00048731180 rcx=ffffd00048731180
rdx=ffffe0008e5fc080 rsi=0000000000000000 rdi=ffffe0008e5fc080
rip=fffff802a063cbda rsp=ffffd00023636950 rbp=ffffd00048731131
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=fffff802a0760f8f r12=0000000000000000 r13=0000000000000000
r14=ffffe0008ed258c0 r15=0000000000000001
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
nt!KiExitThreadWait+0x2e:
fffff802`a063cbda 440f22c0 mov cr8,rax
Last set context:
rax=0000000000000031 rbx=ffffd00048731180 rcx=ffffd00048731180
rdx=ffffe0008e5fc080 rsi=0000000000000000 rdi=ffffe0008e5fc080
rip=fffff802a063cbda rsp=ffffd00023636950 rbp=ffffd00048731131
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=fffff802a0760f8f r12=0000000000000000 r13=0000000000000000
r14=ffffe0008ed258c0 r15=0000000000000001
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
nt!KiExitThreadWait+0x2e:
fffff802`a063cbda 440f22c0 mov cr8,rax
Resetting default scope

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: java.exe

CURRENT_IRQL: 2

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

LAST_CONTROL_TRANSFER: from fffff802a0673786 to fffff802a063cbda

STACK_TEXT:
ffffd000`23636950 fffff802`a0673786 : 00000000`00000000 ffffd000`48731180 00000000`00000000 fffff960`0022ac94 : nt!KiExitThreadWait+0x2e
ffffd000`23636980 fffff802`a09cb872 : ffffe000`8ed258c0 ffffd000`00000006 00000000`00000000 fffff901`00000000 : nt!KeWaitForSingleObject+0x596
ffffd000`23636a10 fffff802`a075fbb3 : ffffe000`8e5fc080 00000000`ffffffff 00000000`00000000 ffffe000`8ed258c0 : nt!NtWaitForSingleObject+0xb2
ffffd000`23636a80 00007ffc`f6c606fa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`1eb6ea58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffc`f6c606fa


FOLLOWUP_IP:
nt!KiExitThreadWait+2e
fffff802`a063cbda 440f22c0 mov cr8,rax

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!KiExitThreadWait+2e

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 56f9b368

STACK_COMMAND: .cxr 0xffffd00023635f20 ; kb

BUCKET_ID_FUNC_OFFSET: 2e

FAILURE_BUCKET_ID: 0x3B_nt!KiExitThreadWait

BUCKET_ID: 0x3B_nt!KiExitThreadWait

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x3b_nt!kiexitthreadwait

FAILURE_ID_HASH: {a25b3a28-118b-afcf-0330-01eaa789b37c}

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000096, Exception code that caused the bugcheck
Arg2: fffff802a063cbda, Address of the instruction which caused the bugcheck
Arg3: ffffd00023635f20, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000096 - {EXCEPTION} Privileged instruction.

FAULTING_IP:
nt!KiExitThreadWait+2e
fffff802`a063cbda 440f22c0 mov cr8,rax

CONTEXT: ffffd00023635f20 -- (.cxr 0xffffd00023635f20;r)
rax=0000000000000031 rbx=ffffd00048731180 rcx=ffffd00048731180
rdx=ffffe0008e5fc080 rsi=0000000000000000 rdi=ffffe0008e5fc080
rip=fffff802a063cbda rsp=ffffd00023636950 rbp=ffffd00048731131
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=fffff802a0760f8f r12=0000000000000000 r13=0000000000000000
r14=ffffe0008ed258c0 r15=0000000000000001
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
nt!KiExitThreadWait+0x2e:
fffff802`a063cbda 440f22c0 mov cr8,rax
Last set context:
rax=0000000000000031 rbx=ffffd00048731180 rcx=ffffd00048731180
rdx=ffffe0008e5fc080 rsi=0000000000000000 rdi=ffffe0008e5fc080
rip=fffff802a063cbda rsp=ffffd00023636950 rbp=ffffd00048731131
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=fffff802a0760f8f r12=0000000000000000 r13=0000000000000000
r14=ffffe0008ed258c0 r15=0000000000000001
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
nt!KiExitThreadWait+0x2e:
fffff802`a063cbda 440f22c0 mov cr8,rax
Resetting default scope

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: java.exe

CURRENT_IRQL: 2

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

LAST_CONTROL_TRANSFER: from fffff802a0673786 to fffff802a063cbda

STACK_TEXT:
ffffd000`23636950 fffff802`a0673786 : 00000000`00000000 ffffd000`48731180 00000000`00000000 fffff960`0022ac94 : nt!KiExitThreadWait+0x2e
ffffd000`23636980 fffff802`a09cb872 : ffffe000`8ed258c0 ffffd000`00000006 00000000`00000000 fffff901`00000000 : nt!KeWaitForSingleObject+0x596
ffffd000`23636a10 fffff802`a075fbb3 : ffffe000`8e5fc080 00000000`ffffffff 00000000`00000000 ffffe000`8ed258c0 : nt!NtWaitForSingleObject+0xb2
ffffd000`23636a80 00007ffc`f6c606fa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`1eb6ea58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffc`f6c606fa


FOLLOWUP_IP:
nt!KiExitThreadWait+2e
fffff802`a063cbda 440f22c0 mov cr8,rax

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!KiExitThreadWait+2e

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 56f9b368

STACK_COMMAND: .cxr 0xffffd00023635f20 ; kb

BUCKET_ID_FUNC_OFFSET: 2e

FAILURE_BUCKET_ID: 0x3B_nt!KiExitThreadWait

BUCKET_ID: 0x3B_nt!KiExitThreadWait

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x3b_nt!kiexitthreadwait

FAILURE_ID_HASH: {a25b3a28-118b-afcf-0330-01eaa789b37c}

Followup: MachineOwner
---------

Hope you guys can help!
 
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Vexaro

Vexaro

Commendable
Jun 28, 2016
25
0
1,530
I saw this:
"DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: java.exe"
0x3B means SYSTEM_SERVICE_EXCEPTION. I have a feeling it's something to do with your drivers.
EDIT: I read the top bit. Possibly a broken audio driver.
 
Upvote 0 Downvote
S

SushiSafari

Commendable
Jul 10, 2016
5
0
1,510

So do you know what driver I need to download, I recently I downloaded a new audio driver, also do you know what ntkrnlmp.exe is? But thanks for the response, I'll try upgrading all of my drivers
 
Upvote 0 Downvote
J

johnbl

Polypheme
Nov 4, 2012
10,182
230
67,290
java attempting to execute a Privileged instruction.

i would think your version of java is corrupted or it was running something trying to get direct access to hardware.
(some old code) or just some broken java code with a bad pointer.

I would reinstall the java virtual machine

(assuming you do not have another reason for corruption. (overclocking, overheat, malware, memory problems,...)
 
Upvote 0 Downvote
S

SushiSafari

Commendable
Jul 10, 2016
5
0
1,510
Well I've scanned for viruses and malware. My PC didn't do this about 4 months ago and the temperature is the lower than it used to be, I recently cleaned out all the dust. It is a prebuilt PC so I don't know if it's overclocked but I'm 75% sure it's not.

 
Upvote 0 Downvote
S

SushiSafari

Commendable
Jul 10, 2016
5
0
1,510
Also how would I fix java? I reinstalled it and nothing happened I haven't BSOD but my PC went black.



 
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