BSOD with Windows 8.1

SushiSafari

Commendable
Jul 10, 2016
5
0
1,510
Ok so I'm using a PC and it will sometimes just freeze and audio will stop, to it going black then coming back on and having BSOD most frequently.
Specs:
Operating System
Windows 8.1 64-bit
CPU
AMD FX-8350
Vishera 32nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
Motherboard
Gigabyte Technology Co. Ltd. 970A-D3P (CPU 1)
Graphics
BenQ G2420HD (1920x1080@60Hz)
2047MB NVIDIA GeForce GTX 750 Ti (ASUStek Computer Inc)
Storage
111GB OCZ-ARC100 (SSD)
1863GB Seagate ST2000DM001-1ER164 (SATA)

Crash Dump:

Microsoft (R) Windows Debugger Version 6.3.9600.17336 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Only kernel address space is available


************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9600.18289.amd64fre.winblue_ltsb.160328-1315
Machine Name:
Kernel base = 0xfffff802`a0606000 PsLoadedModuleList = 0xfffff802`a08d9630
Debug session time: Sun Jul 10 20:57:04.155 2016 (UTC + 9:30)
System Uptime: 0 days 0:13:59.853
Loading Kernel Symbols
...............................................................
...........................................................Page 134772 not present in the dump file. Type ".hh dbgerr004" for details
.....
..................
Loading User Symbols
PEB is paged out (Peb.Ldr = 00007ff6`ab57f018). Type ".hh dbgerr001" for details
Loading unloaded module list
.........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000096, fffff802a063cbda, ffffd00023635f20, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiExitThreadWait+2e )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000096, Exception code that caused the bugcheck
Arg2: fffff802a063cbda, Address of the instruction which caused the bugcheck
Arg3: ffffd00023635f20, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000096 - {EXCEPTION} Privileged instruction.

FAULTING_IP:
nt!KiExitThreadWait+2e
fffff802`a063cbda 440f22c0 mov cr8,rax

CONTEXT: ffffd00023635f20 -- (.cxr 0xffffd00023635f20;r)
rax=0000000000000031 rbx=ffffd00048731180 rcx=ffffd00048731180
rdx=ffffe0008e5fc080 rsi=0000000000000000 rdi=ffffe0008e5fc080
rip=fffff802a063cbda rsp=ffffd00023636950 rbp=ffffd00048731131
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=fffff802a0760f8f r12=0000000000000000 r13=0000000000000000
r14=ffffe0008ed258c0 r15=0000000000000001
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
nt!KiExitThreadWait+0x2e:
fffff802`a063cbda 440f22c0 mov cr8,rax
Last set context:
rax=0000000000000031 rbx=ffffd00048731180 rcx=ffffd00048731180
rdx=ffffe0008e5fc080 rsi=0000000000000000 rdi=ffffe0008e5fc080
rip=fffff802a063cbda rsp=ffffd00023636950 rbp=ffffd00048731131
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=fffff802a0760f8f r12=0000000000000000 r13=0000000000000000
r14=ffffe0008ed258c0 r15=0000000000000001
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
nt!KiExitThreadWait+0x2e:
fffff802`a063cbda 440f22c0 mov cr8,rax
Resetting default scope

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: java.exe

CURRENT_IRQL: 2

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

LAST_CONTROL_TRANSFER: from fffff802a0673786 to fffff802a063cbda

STACK_TEXT:
ffffd000`23636950 fffff802`a0673786 : 00000000`00000000 ffffd000`48731180 00000000`00000000 fffff960`0022ac94 : nt!KiExitThreadWait+0x2e
ffffd000`23636980 fffff802`a09cb872 : ffffe000`8ed258c0 ffffd000`00000006 00000000`00000000 fffff901`00000000 : nt!KeWaitForSingleObject+0x596
ffffd000`23636a10 fffff802`a075fbb3 : ffffe000`8e5fc080 00000000`ffffffff 00000000`00000000 ffffe000`8ed258c0 : nt!NtWaitForSingleObject+0xb2
ffffd000`23636a80 00007ffc`f6c606fa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`1eb6ea58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffc`f6c606fa


FOLLOWUP_IP:
nt!KiExitThreadWait+2e
fffff802`a063cbda 440f22c0 mov cr8,rax

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!KiExitThreadWait+2e

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 56f9b368

STACK_COMMAND: .cxr 0xffffd00023635f20 ; kb

BUCKET_ID_FUNC_OFFSET: 2e

FAILURE_BUCKET_ID: 0x3B_nt!KiExitThreadWait

BUCKET_ID: 0x3B_nt!KiExitThreadWait

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x3b_nt!kiexitthreadwait

FAILURE_ID_HASH: {a25b3a28-118b-afcf-0330-01eaa789b37c}

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000096, Exception code that caused the bugcheck
Arg2: fffff802a063cbda, Address of the instruction which caused the bugcheck
Arg3: ffffd00023635f20, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000096 - {EXCEPTION} Privileged instruction.

FAULTING_IP:
nt!KiExitThreadWait+2e
fffff802`a063cbda 440f22c0 mov cr8,rax

CONTEXT: ffffd00023635f20 -- (.cxr 0xffffd00023635f20;r)
rax=0000000000000031 rbx=ffffd00048731180 rcx=ffffd00048731180
rdx=ffffe0008e5fc080 rsi=0000000000000000 rdi=ffffe0008e5fc080
rip=fffff802a063cbda rsp=ffffd00023636950 rbp=ffffd00048731131
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=fffff802a0760f8f r12=0000000000000000 r13=0000000000000000
r14=ffffe0008ed258c0 r15=0000000000000001
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
nt!KiExitThreadWait+0x2e:
fffff802`a063cbda 440f22c0 mov cr8,rax
Last set context:
rax=0000000000000031 rbx=ffffd00048731180 rcx=ffffd00048731180
rdx=ffffe0008e5fc080 rsi=0000000000000000 rdi=ffffe0008e5fc080
rip=fffff802a063cbda rsp=ffffd00023636950 rbp=ffffd00048731131
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=fffff802a0760f8f r12=0000000000000000 r13=0000000000000000
r14=ffffe0008ed258c0 r15=0000000000000001
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
nt!KiExitThreadWait+0x2e:
fffff802`a063cbda 440f22c0 mov cr8,rax
Resetting default scope

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: java.exe

CURRENT_IRQL: 2

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

LAST_CONTROL_TRANSFER: from fffff802a0673786 to fffff802a063cbda

STACK_TEXT:
ffffd000`23636950 fffff802`a0673786 : 00000000`00000000 ffffd000`48731180 00000000`00000000 fffff960`0022ac94 : nt!KiExitThreadWait+0x2e
ffffd000`23636980 fffff802`a09cb872 : ffffe000`8ed258c0 ffffd000`00000006 00000000`00000000 fffff901`00000000 : nt!KeWaitForSingleObject+0x596
ffffd000`23636a10 fffff802`a075fbb3 : ffffe000`8e5fc080 00000000`ffffffff 00000000`00000000 ffffe000`8ed258c0 : nt!NtWaitForSingleObject+0xb2
ffffd000`23636a80 00007ffc`f6c606fa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`1eb6ea58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffc`f6c606fa


FOLLOWUP_IP:
nt!KiExitThreadWait+2e
fffff802`a063cbda 440f22c0 mov cr8,rax

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!KiExitThreadWait+2e

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 56f9b368

STACK_COMMAND: .cxr 0xffffd00023635f20 ; kb

BUCKET_ID_FUNC_OFFSET: 2e

FAILURE_BUCKET_ID: 0x3B_nt!KiExitThreadWait

BUCKET_ID: 0x3B_nt!KiExitThreadWait

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x3b_nt!kiexitthreadwait

FAILURE_ID_HASH: {a25b3a28-118b-afcf-0330-01eaa789b37c}

Followup: MachineOwner
---------

Hope you guys can help!
 
I saw this:
"DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: java.exe"
0x3B means SYSTEM_SERVICE_EXCEPTION. I have a feeling it's something to do with your drivers.
EDIT: I read the top bit. Possibly a broken audio driver.
 

So do you know what driver I need to download, I recently I downloaded a new audio driver, also do you know what ntkrnlmp.exe is? But thanks for the response, I'll try upgrading all of my drivers
 
java attempting to execute a Privileged instruction.

i would think your version of java is corrupted or it was running something trying to get direct access to hardware.
(some old code) or just some broken java code with a bad pointer.

I would reinstall the java virtual machine

(assuming you do not have another reason for corruption. (overclocking, overheat, malware, memory problems,...)
 
Well I've scanned for viruses and malware. My PC didn't do this about 4 months ago and the temperature is the lower than it used to be, I recently cleaned out all the dust. It is a prebuilt PC so I don't know if it's overclocked but I'm 75% sure it's not.

 
Also how would I fix java? I reinstalled it and nothing happened I haven't BSOD but my PC went black.