• Our team is working to address issues posting quotes or media to the forums. Please bear with us as we get this sorted out.

Question BSODs while gaming unless I remove one of my two RAM sticks (minidumps inside)

ADMT

Prominent
May 31, 2020
16
1
515
0
I was getting BSODs with my 2x16GB Crucial Ballistix 3200Mhz CL16 RAM, even after disabling XMP, until I removed one of the sticks. I plan to replace the RAM, but before I do, is there a chance that this could be a problem with the CPU or motherboard instead? Here's minidump analyses of the last 5 BSODs - I'm not good at reading them, but maybe someone else can see a sign of what's wrong in there: https://pastebin.com/JizMisF3. I know there's a Razer Synapse process named in there (GameManagerService.exe), but I kept getting BSODs after uninstalling Synapse, so it's not the culprit.

Specs:
Windows 10 Education
Ryzen 3600
Asus TUF B550-PLUS
Crucial Ballistix 32 GB DDR4-3200 CL16 Memory
EVGA 3090 FTW3 Ultra
Crucial MX500 SSD
Super Flower Leadex III Gold 850W

Minidumps link again:
https://pastebin.com/JizMisF3
 

Colif

Win 10 Master
Moderator
Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it

i would check ram first, if it checks out you can run Prime 95 as it checks ram + CPU at same time
https://www.mersenne.org/download/
Prime 95 how to Guide: http://www.playtool.com/pages/prime95/prime95.html

no drivers showing in the dumps but that was to be expected if bsod stop if you remove a stick. Does it matter which stick? obviously board has a slot its meant to use for just 1 stick but did you try both sticks?
 
Reactions: ADMT
Is this a new problem, or, has it been there since the start?

Are both sticks part of the same 32gb kit?
If not, that could be the problem.

Is the ram on the motherboard ram QVL support list for your processor?
Or, is the ram explicitly supported by crucial on their ram selection app for your cpu/mobo combo?

Run memtest one stick at a time in the preferred slot for single channel operation.
If each stick tests out, your ram is likely good and the problem is with the motherboard.
If you get a fail, RMA the ram; ram usually has a lifetime warranty.

Does a known good stick run in the other channel?


One possibility is that you need a motherboard bios update.
Updates often address ram compatibility issues.
 
Reactions: ADMT

ADMT

Prominent
May 31, 2020
16
1
515
0
Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it

i would check ram first, if it checks out you can run Prime 95 as it checks ram + CPU at same time
https://www.mersenne.org/download/
Prime 95 how to Guide: http://www.playtool.com/pages/prime95/prime95.html

no drivers showing in the dumps but that was to be expected if bsod stop if you remove a stick. Does it matter which stick? obviously board has a slot its meant to use for just 1 stick but did you try both sticks?
I did a few single-pass memtest86 tests on each of the sticks in various RAM slots, and they all passed with 0 errors. I know one pass won't catch everything, but this seemed promising, so I tried using both sticks again before committing to longer tests on the RAM. I played the game that was causing BSODs, and was happy to not get any for the 2 hours I played. I'll keep an eye out for any future errors, but maybe reseating the RAM was all I needed? It's strange because I'd been using both sticks of RAM without problems for months, and I hadn't moved or opened my computer recently. Oh well.


Is this a new problem, or, has it been there since the start?

Are both sticks part of the same 32gb kit?
If not, that could be the problem.

Is the ram on the motherboard ram QVL support list for your processor?
Or, is the ram explicitly supported by crucial on their ram selection app for your cpu/mobo combo?

Run memtest one stick at a time in the preferred slot for single channel operation.
If each stick tests out, your ram is likely good and the problem is with the motherboard.
If you get a fail, RMA the ram; ram usually has a lifetime warranty.

Does a known good stick run in the other channel?


One possibility is that you need a motherboard bios update.
Updates often address ram compatibility issues.
This is a new problem, my mobo explicitly supports the RAM I'm using and I've been using the RAM without problems for months. Both sticks are from the same kit. I did a few memtest86 tests, and ended up maybe fixing the problem as described in my above quote-reply. Thanks for your reply.
 

ASK THE COMMUNITY

TRENDING THREADS