Hey Ellen!
I wasn't sure if I should contact you, Simon, Andy, or Billy with this, so I figured since you're the closest to customer relations, I'd let you figure out who to let me bother.
First of all, I just wanted to say that I love that you guys give support for those of us who like quiet computers. I'm also a silence addict, though being a gamer as well, I went down the... slightly less affordable route, and have custom water cooling. Total silence now, aside from some unfortunate, and rather bad, coil whine that I never noticed with my GPU's stock cooler on.
Anyways, I was just reading about your guys' new all in one chassis, and I have to say, I'm really impressed with it. I love the design, I think it looks fairly sleek, and I kinda want one. I just have a few questions for you.
1) Looking at the pictures, there are four holes in the back of the grill. They look very much like standard VESA mounts. Are they? If so, that makes this a much more attractive option for me. If they are, how are they reinforced to be able to support the monitor and computer? On a related note to that, is the back grill metal or plastic?
2) I know this is just a first run of what will be a wonderful product, and I'm sure that the response to this is going to be that you can't comment on future products, but I have two 'wishlist' questions that I'd love to know the answer to.
First, does the 27" monitor have an expanded design to allow for longer graphics cards? If not, are there plans for the future revision to have so? The reason I ask is because the brand new GTX 970 / 980 is basically THE perfect card to put in there, since it runs extraordinarily cool and quiet and has a blower style heatsink... but it's 266.7mm, so it wouldn't fit.
Second, are there plans to make a 27" version with a 1440p screen, and if not, would it be something you strongly consider sending to development? I know there are a LOT of us just on Tom's Hardware who would buy this product in an instant if it were - the 1080p resolution is one of the things holding me back from buying it, as at 27" it's a bit too little, and I'd like it to match the resolution of my main monitor.
If you do, please please please give it a display port or HDMI port as well, so that it can have one hooked up to the graphics card at all times and a free (non-VGA) port so it can be used as a secondary monitor for those of us crazy enough to spend that much money on electronics. (Yes, I'm being serious. I want this as a secondary monitor that I can put my media PC in to use when friends come over / that I can pick up and take to friends' houses.)
If you came out with a Mono Pro AIO that was only 27", had a 1440p screen, slightly adjusted back shroud to allow for longer graphics cards since there's room for it behind a 27" screen, and (this is just hopeful thinking now) support for VESA mounting, even if it were through an adapter for the bottom mount.... I would happily sell my current 24", 120Hz secondary monitor and pay upwards of $650 for it.
I appreciate you guys taking the time to respond to my rather odd questions, but I'm excited about your product and want it to be something that I can recommend to people looking for a gaming computer on the forums I contribute to, and as something that I can buy for myself - being able to have a computer on my ergotron arms that I can just swing over and turn on when friends come over would be HUGE for me.
Don't worry overly much about response time to this email - I'd much rather get detailed responses from the people whose jurisdiction they fall under than a response in a day or two.
Thank you very, very much,