Question Built PC - Motherboard started BURNING and bottom section is fried. Please help!

[Nick Black]

So I just built my PC. Before the build, since my motherboard wasnt Ryzen 3 Ready, I went to the PC place next to my house and got the bios up and running.
Everything worked fine, it booted up there with a random ssd with windows on it. So I brought the motherboard home, built my machine on it and booted it up.

It caught on fire (bright sparks) close to the SATA controllers, at which point I quickly pulled the plug on it.
I dont have a pic of my mobo since I am now at work, but here is a pic of my motherboard model and the part highlighted in yellow is now fully black/burnt in my motherboard.


https://ibb.co/wR4R5wv
My build is a GTX 1070, Ryzen 5 3600, 1 HDD, 1 SSD and a Corsair VS550 PSU that hasnt been used for like a month.

Is it an issue of the motherboard or do you think the PSU might have failed and caused it? Do you think I can claim warranty for this?

TIA guys.

 

[NJoy730]

So I just built my PC. Before the build, since my motherboard wasnt Ryzen 3 Ready, I went to the PC place next to my house and got the bios up and running.
Everything worked fine, it booted up there with a random ssd with windows on it. So I brought the motherboard home, built my machine on it and booted it up.

It caught on fire (bright sparks) close to the SATA controllers, at which point I quickly pulled the plug on it.
I dont have a pic of my mobo since I am now at work, but here is a pic of my motherboard model and the part highlighted in yellow is now fully black/burnt in my motherboard.


https://ibb.co/wR4R5wv
My build is a GTX 1070, Ryzen 5 3600, 1 HDD, 1 SSD and a Corsair VS550 PSU that hasnt been used for like a month.

Is it an issue of the motherboard or do you think the PSU might have failed and caused it? Do you think I can claim warranty for this?

TIA guys.

What is your PSU rating??

 

[Nick Black]

What is your PSU rating??

https://www.google.com/url?sa=t&sou...FjAAegQIAhAB&usg=AOvVaw1pbpVWDwP1Fa4zvjQ1lQ8F

This

 

[NJoy730]

have you checked the compatibility of your CPU with your board?

 

[Nick Black]

have you checked the compatibility of your CPU with your board?

It wasnt at first. I then took it to a local computer store and had the BIOS updated and then had it checked with my CPU too. Booted up fine.

 

[Geezerpunk]

Did you check your case for extra standoffs (the little brass hexagons things you put your motherboards on in the case). There should only be one where there is a screw hole in the motherboard. Some cases are preconfigured for a different motherboard size such as Micro-ATX and may have a different screw pattern than what your board has.

I have also seen some cases that have come without any standoffs installed, and had users screw the motherboard directly to the case without any standoffs. If that is the case, the motherboard needs to have standoffs at the screw locations to keep the motherboard from grounding out in the wrong spot on the motherboard.

In either case of either too many standoffs, or not enough standoffs, that is considered installation error and is not usually covered by any warranty.