what are details of your pc?
have you tried safe mode?
- go to settings/update & security/recovery
- under advanced startup, click restart now button
- this restarts PC in a blue menu
- choose troubleshoot
- choose advanced
- choose startup options
- click the restart button
- choose a safe mode (it doesn't matter which) by using number associated with it.
- Pc will restart and load safe mode
if you can get into safe mode, is it still the same here?
can you run SFC scannow
right click start button
choose powershell (admin)
type
SFC /scannow and press enter
once its completed, copy/paste this command into same window: (if you type it, the spacing has to be exact or it won't work)
Repair-WindowsImage -Online -RestoreHealth
and press enter
SFC fixes system files, second command cleans image files, re run SFC if it failed to fix all files and restart PC
if settings isn't working
open start menu
open power menu
while holding shift, click restart PC
this loads you into step 3 above.