Question c0000005 errors while gaming

[Ugaitz]

Hi, I built a PC a month ago, but it is completely stable. When I start playing video games it throws errors, mostly INVALID_POINTER_READ_c0000005 . They happen every half hour or maybe less, and with different games. I have tried several things, turning EXPO on/off, lowering the RAM frequency, updating drivers, updating BIOS, disabling the integrated GPU, etc. Can you help me to find the issue? I add my specifications and some error reports:

CPU: AMD Ryzen 5 7600X
Motherboard: B650E PG Riptide WiFi
RAM: Corsair Vengeance DDR5 32GB (2x16) 6000 CL30 (CMK32GX5M2B6000Z30)
GPU: NVIDIA GeForce GTX 1660 SUPER (recicled from previous PC)
PSU: Cooler Master V1100 SFX Platinum

Report:

KEY_VALUES_STRING: 1

Key : AV.Fault
Value: Read

Key : Analysis.Elapsed.mSec
Value: 452

Key : Analysis.IO.Other.Mb
Value: 0

Key : Analysis.IO.Read.Mb
Value: 0

Key : Analysis.IO.Write.Mb
Value: 0

Key : Analysis.Init.CPU.mSec
Value: 15

Key : Analysis.Init.Elapsed.mSec
Value: 2250

Key : Analysis.Memory.CommitPeak.Mb
Value: 124

Key : Failure.Bucket
Value: INVALID_POINTER_READ_c0000005_witcher3.exe!Unknown

Key : Failure.Hash
Value: {d3981587-7c80-b179-0749-af17e8786e85}

Key : Timeline.OS.Boot.DeltaSec
Value: 6152

Key : Timeline.Process.Start.DeltaSec
Value: 359

Key : WER.OS.Branch
Value: ni_release

Key : WER.OS.Version
Value: 10.0.22621.1

Key : WER.Process.Version
Value: 10.0.22621.3527


FILE_IN_CAB: Witcher3.dmp

NTGLOBALFLAG: 0

CONTEXT: (.ecxr)
rax=cf8fb0b47b0fe453 rbx=0000017f46dce920 rcx=00000181a67b4a40
rdx=0000018158311680 rsi=00000181a67b4a40 rdi=0000000000000000
rip=00007ff677850154 rsp=0000007b2ffff718 rbp=0000000000000003
r8=0000000000000000 r9=0000017f46dce920 r10=0000018158311680
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000017f49f8c030 r15=0000018158311680
iopl=0 nv up ei pl zr na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246
witcher3+0x1dc0154:
00007ff6`77850154 8b8098000000 mov eax,dword ptr [rax+98h] ds:cf8fb0b4`7b0fe4eb=????????
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff677850154 (witcher3+0x0000000001dc0154)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

PROCESS_NAME: witcher3.exe

READ_ADDRESS: ffffffffffffffff

ERROR_CODE: (NTSTATUS) 0xc0000005 - La instrucci n en 0x%p hace referencia a la memoria en 0x%p. La memoria no se pudo %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffffffffffffff

STACK_TEXT:
0000007b`2ffff718 00007ff6`7784fbfc : 0000017f`466522b0 00000181`a67ba8a0 00000000`00000000 00007ff6`7784e45a : witcher3+0x1dc0154
0000007b`2ffff720 0000017f`466522b0 : 00000181`a67ba8a0 00000000`00000000 00007ff6`7784e45a 00000000`00000028 : witcher3+0x1dbfbfc
0000007b`2ffff728 00000181`a67ba8a0 : 00000000`00000000 00007ff6`7784e45a 00000000`00000028 00000000`00000000 : 0x0000017f`466522b0
0000007b`2ffff730 00000000`00000000 : 00007ff6`7784e45a 00000000`00000028 00000000`00000000 00000000`00000000 : 0x00000181`a67ba8a0


SYMBOL_NAME: witcher3+1dc0154

MODULE_NAME: witcher3

IMAGE_NAME: witcher3.exe

STACK_COMMAND: ~14s; .ecxr ; kb

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_witcher3.exe!Unknown

OS_VERSION: 10.0.22621.1

BUILDLAB_STR: ni_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 4.0.1.37654

FAILURE_ID_HASH: {d3981587-7c80-b179-0749-af17e8786e85}

Followup: MachineOwner

 

[helpstar]

to have a look what the problem could be:
run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

Reset the BIOS by jumper clrCMOS or JBAT or similar (eventually you will have to set the boot priority correctly after that)

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93


clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows


check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)


check the hard drive for errors with its manufacturer´s tool and if available, update the firmware

use ddu uninstaller and reinstall the latest graphics driver

 

[Ugaitz]

I run the userbenchmark and here you have the report:
https://www.userbenchmark.com/UserRun/68051752

I will follow your advice and write when I have the results.

Thank you for the reply!

 

[Ugaitz]

Nothing works, I made a memory test and it passes but if i run Prime95 crashes when i run a test with memory checking. Do you have any idea of how to try next?

thank you