Hi everyone,
I recently purchased a second-hand laptop (Ryzen 7 7840U, 32GB soldered LPDDR5 Micron RAM), and wanted to test it to confirm it was good. I however got some worrying results:
My MemTest86 report showed errors in a specific memory region, and I’ve experienced a single BSOD.
At first, I suspected that the onboard RAM might be at fault, after which I sent it in for service with the second-hand provider. Shortly after receiving it, the service centre reported that they determined the fault to stem from the NVMe drive—citing known firmware issues with certain SSD models— and replaced it with a new drive.
I am now waiting to receive the unit back from service, but am curious about how the explanation makes sense, considering the testing showing issues on the RAM. I'm in no way an expert on IT, and just have a basic understanding of computers, but running MemTest86 booted from a USB, can the NVMe (or its firmware) affect the testing in such a way, considering it shouldn't be active when I'm not booting from it? And when I receive it, how do I best test it, to determine whether it will hold up to the next few years of use? And would you even trust the machine to run well after such an episode?
I’d appreciate hearing your experiences and opinions on this case which has rather baffled me to say the least.
Thanks in advance for your insights!
I recently purchased a second-hand laptop (Ryzen 7 7840U, 32GB soldered LPDDR5 Micron RAM), and wanted to test it to confirm it was good. I however got some worrying results:
My MemTest86 report showed errors in a specific memory region, and I’ve experienced a single BSOD.
At first, I suspected that the onboard RAM might be at fault, after which I sent it in for service with the second-hand provider. Shortly after receiving it, the service centre reported that they determined the fault to stem from the NVMe drive—citing known firmware issues with certain SSD models— and replaced it with a new drive.
I am now waiting to receive the unit back from service, but am curious about how the explanation makes sense, considering the testing showing issues on the RAM. I'm in no way an expert on IT, and just have a basic understanding of computers, but running MemTest86 booted from a USB, can the NVMe (or its firmware) affect the testing in such a way, considering it shouldn't be active when I'm not booting from it? And when I receive it, how do I best test it, to determine whether it will hold up to the next few years of use? And would you even trust the machine to run well after such an episode?
I’d appreciate hearing your experiences and opinions on this case which has rather baffled me to say the least.
Thanks in advance for your insights!
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