xspectrum :
OK... I'll look into that. God, you really come off as someone I'd like to rear back and hit as hard as I can.
You do realize that probably 90% of your customers will be worse than this, right?
😉
You need to understand that while building computers may be your passion, your primary job will be supporting the computers you build. You need to take into account the lowest common denominator. The two most common errors you'll come across are the ID-10T and PEBKAC errors.
In case you don't know...
ID-10T = idiots
PEBKAC =
Problem
Exists
Between
Keyboard
And
Chair
Are you ready for this? Are you ready to handle the travel, time, and cost (assuming you keep it local)?
Just as an example. A client of mine recently called to state she could no longer access her e-mail. She kept getting a message that she needed to download Chrome. She kept clicking yes to download Chrome, but nothing changed. She continued to have problems accessing her e-mails and finally called me. I had to drop what I was doing and go resolve the issue. It took me ten minutes to get to the location, five minutes for her to have enough time to show me the problem she was experiencing,
two seconds to show her what she was doing wrong (she kept opening her old e-mail client and not Chrome), and another ten minutes to get back home.
Diagnosing problems is only easy when the client having the problem is knowledgeable enough to clearly explain what the issue is. Otherwise, you generally have to see it for yourself to understand what the issue is. That, my friend, takes time and time is money.
-Wolf sends