Can I RMA my power supply if it burst/broke during travel?

[Elf_Knight]

So I was carrying my Corsair 650 watt PSU in my backpack but when I opened it up after traveling on the coach I noticed white fluid in the PSU as if something broke or ruptured. I think part of the PSU burst but it's not safe to use and I don't know how to fix it. The PSU is brand new only a month or two old. Pretty sure it is under warranty by Corsair. Can I get a new one sent to me? Or would they not give me a replacement cause I traveled with it? I packed it in the original box in my backpack not suitcase cause I thought it would break but it still broke and I don't want to buy another one if I can get a replacement under warranty. If I can RMA the PSU how do I do that? I am in the UK by the way. Do I just go onto the Corsair website? Do they have a number or something? I bought the PSU from Amazon. If it's too much hassle and money I will just get a new one from EVGA or something. They aren't too costly.

 

[geofelt]

A psu has no fluid in it other than perhaps the fan bearings.
I have no idea what that is.

If the unit is new, contact corsair about the issue; they are very good about RMA.

 

[Elf_Knight]

It looks kind of like mayonnaise. Don't know what it is. Guess I will contact Corsair. How do I do that in the UK?

 

[dextermat]

Hi,
I would RMA, the liquid is probably from blown up capacitor .

 

[Elf_Knight]

Hi,
I would RMA, the liquid is probably from blown up capacitor .

How do I contact Corsair?

 

[ss202sl]

https://www.corsair.com/us/en/warranty

 

[ragnar-gd]

Contact Amazon by email, and ask for advice.
Don't mention the transport.
You can do this with good conscience, as i don't think the transport could have done that to your PSU.
But as that "fluid" in the PSU might be just ok, if you can, post a photo...

 

[ko888]

The white goop (i.e. caulk) is completely normal and is applied during the manufacturing process (i.e. at the end of the pick and place line). It's usually applied on wire-wound chokes to prevent the core from vibrating (i.e. coil whine) and on other large components to relieve stress on solder joints during transport.