Hey guys, I've been having issues with my ping for about 6 months now (moved out for college so it wasn't an issue for 4 months). I've called Cox about 12-13 times at this point and have had 3 tech visits with the boss coming out once himself. They can not solve the issue on their own and even tried charging me for the visit saying that it was our fault for the issue. I disagree as every test I have ran seems to point to the issue being out of our control and on their end but I digress.
The issue I am having is my ping will spike anywhere from 60-400ms every 5-10 seconds and makes using the internet troublesome and playing video games virtually impossible (I play competitive online games at a high rank so any ping spikes at all can ruin a match for me). I have tried everything possible on my end and the issue seems to persist. I have tested multiple computers connected straight into my modem, used differnt modems, and even purchased a new router and the issue is still occuring.
I ran a PingPlotter and would just like if someone can interpret the results and maybe confirm or deny if my assumptions are correct. If anyone has any advice on how to fix this issue on my own I would appreciate it very much, if not maybe just tell me how to get past the cannon fodder of s****y call center representatives that is Cox support.
PingPlotter results: View: https://imgur.com/a/YOWzufR
The issue I am having is my ping will spike anywhere from 60-400ms every 5-10 seconds and makes using the internet troublesome and playing video games virtually impossible (I play competitive online games at a high rank so any ping spikes at all can ruin a match for me). I have tried everything possible on my end and the issue seems to persist. I have tested multiple computers connected straight into my modem, used differnt modems, and even purchased a new router and the issue is still occuring.
I ran a PingPlotter and would just like if someone can interpret the results and maybe confirm or deny if my assumptions are correct. If anyone has any advice on how to fix this issue on my own I would appreciate it very much, if not maybe just tell me how to get past the cannon fodder of s****y call center representatives that is Cox support.
PingPlotter results: View: https://imgur.com/a/YOWzufR