Cannot Uninstall this program

[beauknowsdiddly]

Everytime I try to unistall this stupid game "Psychonauts" I get.....

Error Code:-5004 : 0x7e
Error Information:
>SetupDLL\SetupDLL.cpp (2011)
PAPP😛sychonauts
PVENDOR: Double Fine Productions
PGUID:A129D1F2-CAC4-4AD7-B26D-3C6411B87DCC
$10.50.0.125
@Windows Service Pack 2 (6002) IE 8.0.6001.19154

First I tried it from the dsk, then programs and features and finally I tried it in safe mode with exactly the same results. I use Vista Ultimate.

Can anyone help please? Thankyou!, thankyou!!

Beau

 

[nikorr]

What are u using to uninstall it?

 

[beauknowsdiddly]

What are u using to uninstall it?

First I tried it from the dsk, then programs and features and finally I tried it in safe mode with exactly the same results

 

[nikorr]

First I tried it from the dsk, then programs and features and finally I tried it in safe mode with exactly the same results

What are u using to uninstall it with? I meant what programs did u use to do it?

 

[beauknowsdiddly]

I'm confused! What exactly do you mean by what programs? Psychonauts and Windows Vista are the programs I suppose! First I used the program that came with the game disk. (you pop it in your dvd rom drive and click uninstall) Then I attempted to use the windows uninstall feature in programs and features. Then I tried using the uninstall feature in Windows whille in safe mode and still got the same error message. Does that not answer your question?

I suppose I'll just have to delete the folder in program files and then delete the registry keys. I was just hoping there was a better way! :-(

 

[nikorr]

Remove every part of a program completely.
U can use Your Uninstaller! or Revo Uninstaller. The Windows uninstaller will not remove everything.
http://www.ursoftware.com/product/uninstaller/
http://www.revouninstaller.com/revo_uninstaller_free_download.html

 

[nikorr]

Deleting the folder will not help and its not recommended.

 

[beauknowsdiddly]

Thank you nikorr! I'm going to get Revo then! (sigh) another program to learn :-(
haha But thanks for your advice I'll let you know how it works shortly!
Thanks again!

Beau

 

[nikorr]

Hey, its easy program, but try Your Uninstaller! it will remove automatically the traces to the program. Just run it in the advanced uninstall mode and click next.

In the Revo, u need to do some more selecting : )

 

[beauknowsdiddly]

Well Revo came up with the same error

An Error {-5004: 0x7e} has occurred while running the setup.

Please make sure you have finished any previous setup and closed other applications. If the error still occurs, please contact your vendor. Double Fine Productions {http://www.doublefine.com}

 

[beauknowsdiddly]

Hey, its easy program, but try Your Uninstaller! it will remove automatically the traces to the program. Just run it in the advanced uninstall mode and click next.

In the Revo, u need to do some more selecting : )

Run what in advanced uninstall mode?

 

[beauknowsdiddly]

I wonder if I try it with UAC turned off? Gonna try that real quick and see what happens

 

[nikorr]

Run what in advanced uninstall mode?

Your Uninstaller!

But I thing when u tried very first time to uninstall it, it got messed up and it might be missing the component for uninstalling. It happens sometimes.

 

[nikorr]

Can u try that in the safe mode? press F8 during BIOS start up.

 

[nikorr]

I can see this, but I don't think it will help,
http://www.uninstallhelp.com/Uninstall-Psychonauts-v1.02-patch-135695.html

 

[beauknowsdiddly]

Can u try that in the safe mode? press F8 during BIOS start up.

Yeah there's no advanced uninstall in the program that came with the game. The only options you have are Play, Install (which is grayed out because it's already installed and uninstall. And when you click that you get the error.

Tried turning off UAC and no go :-( same error. Trying it in safemode now. One sec.

 

[nikorr]

Yeah there's no advanced uninstall in the program that came with the game. The only options you have are Play, Install (which is grayed out because it's already installed and uninstall. And when you click that you get the error.

Tried turning off UAC and no go :-( same error. Trying it in safemode now. One sec.

I meant in the Your Uninstaller!, tha'ts the new program http://www.ursoftware.com/product/uninstaller/
:lol:

 

[beauknowsdiddly]

ahhhh lol okay!! I got Revo. But I just downloaded "Your Unistaller" and got the same error and it's not even listed in Advanced ugh

 

[nikorr]

BTW, why are u trying to remove it?

"But I thing when u tried very first time to uninstall it, it got messed up and it might be missing the component for uninstalling. It happens sometimes."

 

[beauknowsdiddly]

lol so now I've installed 2 uninstall programs to get rid of one! NOW I REALLY have no space left hahaha, jk but this is CRAZY I tell ya!

 

[beauknowsdiddly]

I just don't have alot of space and have beat the game so why keep it?

 

[beauknowsdiddly]

Well it obviously is missing the uninstall file, or it's corrupt. But these programs will delete all the files so that's just what' I'm going to have to do I suppose,

 

[nikorr]

How much space do u have left?

 

[beauknowsdiddly]

Best answer selected by beauknowsdiddly.

 

[nikorr]

This topic has been closed by Nikorr.