Archived from groups: comp.periphs.printers (
More info?)
On Thu, 15 Apr 2004 01:38:39 GMT, Just Another Joe <address@sig.end> wrote in message
<4kpr709s39a7fog5k8arqrn89ijpuf4oam@4ax.com>:
> I've really enjoyed my Canon i850, but now the printhead is clogged,
> and Canon Canada's support has determined I need a new one. It is a
> month past warranty. Have a request in, but so far, Canon Canada has
> not given me price or availability. Anyone know how much the i850
> printhead costs, from Canon?
On Thu, 15 Apr 2004 06:32:59 GMT, Just Another Joe <address@sig.end> wrote in message
<daas70h8etgu4r6tkbm0s6uvfif000m51a@4ax.com>:
> Bill, Tony, thanks for the response. My query was as to the price, as
> Canon hasn't let me know. I should have detailed what happened, and
> what steps I took, though
🙂.
>
> Ordered the printer new last end of Feb.; received beginning of March.
> Loved it; printed and printed colour pictures and mixed documents, till
> the colour tanks ran out, all at nearly the same time. Black tank still
> three-quarters full. Then, I didn't print any more with it for a few
> months. I have a laser that does most of my printing. Last week,
> installed new set of colour tanks, tried printing. Colours all print
> fine. Black won't print. Print nozzle check pattern, head alignment
> pattern--all colours print fine. Black squares of mixed colour print.
> But no black ink print.
>
> First, I tried just cleaning the head with Windex. No luck. Next, I
> let the head soak in Windex for five hours. No good. Then I let it
> soak in alcohol overnight (12 hours). [Alcohol is what the Canon guy
> recommended--he had never heard of using Windex
🙂.] Still no joy.
> Finally, I boiled water, poured it into a dish, placed the business
> end of the head in (it was no longer boiling, just very hot), and
> gently agitated for five minutes. No go.
>
> That brings us up to date. Believe the head is dead [well, shot
🙂].
> So, trying to find out cost of head, and decide whether to buy new
> head, or new printer.
On Fri, 16 Apr 2004 05:43:05 GMT, Just Another Joe <address@sig.end> wrote in message
<l6su7092dkpnsjrnh567ga73fs9c8vmval@4ax.com>:
> Thanks for the replies, guys
🙂. I suspect you are right, and at that price
> a new i860 would be in order--don't know how the i860 differs from the i850,
> but, ***Good News***, I called Canon Canada again today, and after he talked
> with a supervisor, he called me back and agreed to replace the printhead! I
> need to fax him a copy of my receipt tomorrow, then they will ship it (I'm
> guessing next week). Way to go Canon!
Okay, I faxed the receipt Friday about 6:00pm. AND, the replacement printhead
was delivered today (Monday) 11:45am! The packing slip said ground shipping,
but the package had an 'Air' sticker on it. Now, that's service
🙂. Thumb's
up for Canon. The customer service guy I talked to was polite, professional,
and got the job done.
The replacement was in a sealed foil pouch, but when I removed it, there was
moisture on it, and dabbing it revealed cyan ink (possibly other inks as well).
So, suspect it is out of a returned printer or something. The packing slip
listed the printhead cost at $60 CDN, but the price of a new one could be higher.
Anyway, installed it and it works fine. Alignment is great. Problem solved.
Thanks, Canon!
--
Just Another Joe Why be politically correct, when you can be right?
jaj@shaw.ca.windows If you wish to reply by e-mail, remove .windows.
Just because we're all here together, doesn't mean we're altogether here.
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