[SOLVED] Can't access BIOS

[themainelife]

My son has a desktop CybertronPC - Trooper Desktop - AMD Athlon II X3 OS is Windows 10.
Fast start up is disabled. No matter what we do, we cannot access BIOS. Tried DEL (which is listed as the key to get to BIOS), tried F12 (listed as the key to get to the boot up menu)...tried both hitting it once and repeatedly upon restarting to no avail. The startup simply goes past everything and straight to Windows. Trying to enable to quadcore that the system should have, but it only shows 2 cores. All directions point to checking items in BIOS, but we simply cannot get to BIOS no matter what we try. Please advise. The CPU is running at 99% and getting bogged down. 8 GB RAM 1 TB memory.

Also, I can see that BIOS is set to Legacy Mode. However, I cannot access it to try to change it to UEFI Mode.

 

[CountMike]

Try using a Ps/2 KB.

 

[Barty1884]

Windows 10? If so, you can access the BIOS while rebooting in Windows.

Hold Shift and select restart, you'l be prompted with a troubleshoot menu - one option there is "UEFI". Select that, and you'll auto-reboot into the BIOS.

 

[themainelife]

Unfortunately, no. BIOS mode is Legacy so the UEFI box does not show up following the directions you stated. We tried that too. We have tried all of the stated ways to get to BIOS. Nothing has been successful.

 

[Barty1884]

I don't think Legacy mode should impact the ability to reboot to the BIOS, that is very strange.

Please post your full system spec.

 

[themainelife]

Try using a Ps/2 KB.

tried every keyboard in the house. Doesn't seem to matter. We can get to Startup Settings where it tells you to hit 2 to get to the boot up menu, but nothing happens.

 

[themainelife]

I don't think Legacy mode should impact the ability to reboot to the BIOS, that is very strange.

Please post your full system spec.

desktop CybertronPC - Trooper Desktop - AMD Athlon II X3
OS: Windows 10 Home Edition 64 bit
CPU: AMD FX-4130, Zambezi 32 nm Technology
RAM 8 GB Single Channel DDR3 @ 803MHz
Motherboard: Gigabyte Technology GA-78LMT-USB3 (Socket M2)
Graphics: S24D390 (graphics display 1920x1080 @ 59 Hz)
Graphics Card: 2048MB ATI AMD Radeon HD 7800 Series (sapphire/PCPartner) we think it is 7870
Storage: 931 Toshiba DT01ACA100 Sata disk device (SATA)
Optical Drive: HL-DT-ST DVD RAM GH24NSC0 SATA CDROM Device

Thank you for your time.

 

[racksmith101]

You could try clearing the CMOS , it will set the BIOS back to default values which might do the trick.

 

[themainelife]

You could try clearing the CMOS , it will set the BIOS back to default values which might do the trick.

Any downside to clearing the CMOS?

 

[Barty1884]

You'll lose any BIOS changes made, but you can always put them back.

As for not being able to access to BIOS, it's worth trying alternate USB ports. On a board of that era, some will be enabled via a USB add-on controllers, while only a couple will be chipset USB and usable in/for the BIOS.

 

[themainelife]

You'll lose any BIOS changes made, but you can always put them back.

As for not being able to access to BIOS, it's worth trying alternate USB ports. On a board of that era, some will be enabled via a USB add-on controllers, while only a couple will be chipset USB and usable in/for the BIOS.

Thank you. We will try that.