Hello there,
First of all, I ask anyone who answers for your patience, because I'm not terribly tech-savvy.
I use the aforementioned router to expand the wi-fi around my house, since the modem's wi-fi is too weak. I had a technician install the whole setup for me, so I don't know the specifics, but I'm running into a problem: I can't access the router in any way.
I tried to do so at first to try to understand why the router's ethernet ports don't seem to work (no device I own can get connected to the internet through it) and realized I just can't access it through the default IP (192.168.0.1) as it just takes me to the modem's settings page. I tried 192.168.1.1 and it also doesn't work.
I left it at that until the wi-fi stopped working out of nowhere yesterday. I tried accessing it again using all the methods and fixes I could find online, all to no avail. And yes, I did disconnect the router from the modem to do it. The one thing I didn't do was mess with the modem's config out of fear of messing things up with that too.
At the end, I just did a factory reset, and then I was able to instantly access it through my laptop (direct cable) once it booted back up. Once I named the wi-fi and password for it and clicked on "save and connect" though, the page just went back to "this page can't be reached".
Weirdly enough, I managed to get back to it again through my cellphone (wi-fi), where I had to input the wi-fi network's name and password again, and this time once I clicked to proceed it took me to a page asking to input the router's ID and password...for about 4 seconds before it closes itself and I'm stuck yet again without any means of acessing it. At least wi-fi is working normally again.
So, I can't even change the router's ID and password from the default ones, and the ethernet ports still don't work for some reason. Does anyone know what I can do?
First of all, I ask anyone who answers for your patience, because I'm not terribly tech-savvy.
I use the aforementioned router to expand the wi-fi around my house, since the modem's wi-fi is too weak. I had a technician install the whole setup for me, so I don't know the specifics, but I'm running into a problem: I can't access the router in any way.
I tried to do so at first to try to understand why the router's ethernet ports don't seem to work (no device I own can get connected to the internet through it) and realized I just can't access it through the default IP (192.168.0.1) as it just takes me to the modem's settings page. I tried 192.168.1.1 and it also doesn't work.
I left it at that until the wi-fi stopped working out of nowhere yesterday. I tried accessing it again using all the methods and fixes I could find online, all to no avail. And yes, I did disconnect the router from the modem to do it. The one thing I didn't do was mess with the modem's config out of fear of messing things up with that too.
At the end, I just did a factory reset, and then I was able to instantly access it through my laptop (direct cable) once it booted back up. Once I named the wi-fi and password for it and clicked on "save and connect" though, the page just went back to "this page can't be reached".
Weirdly enough, I managed to get back to it again through my cellphone (wi-fi), where I had to input the wi-fi network's name and password again, and this time once I clicked to proceed it took me to a page asking to input the router's ID and password...for about 4 seconds before it closes itself and I'm stuck yet again without any means of acessing it. At least wi-fi is working normally again.
So, I can't even change the router's ID and password from the default ones, and the ethernet ports still don't work for some reason. Does anyone know what I can do?
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