Question Can't create a volume on WD BLACK SN770 using any tool

Nov 8, 2024
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So I've run into a particularly strange predicament with a new M.2 drive that I've bought, a WD BLACK SN770 2TB. This is my third M.2 I've installed in my PC, and I'm using it strictly for installing VST instruments for music composition software I have. I'm currently running Win11, and this PC was built by me from the ground up, and out of the 6 other hard drives (3 HDDs, 1 SSD, and two M.2s, not including the one I'm dealing with currently) that I've installed, I've never run into any issues like this.

I've installed the M.2 into the third M.2 slot on my mobo, and everything seems as normal, Device Manager detects the drive, Disk Management shows the disk, and I'm able to initialize the drive with no problems, then initiate the partitioning/formatting process as I've always been able to do with the other drives. Then, right after Disk Management shows it's created a new primary partition in the drive, it hangs for a hot minute, then it displays a "The operation failed to complete because the Disk Management console view is not up-to-date..." error (see image, Disk 6 is the drive in question)


If I were to format the drive to create a new volume and assign a drive letter, I get this error:


This same error will also pop up if I try to access the "Properties" of the partition. If I try to just assign a new drive letter, it pops up the first error message.

Using Command Prompt as an admin to run DISKPART, the disk in question (which is labeled "Disk 6," like in Disk Management) has the following attributes:
DISKPART> attributes disk
Current Read-only State : No
Read-only : No
Boot Disk : No
Pagefile Disk : No
Hibernation File Disk : No
Crashdump Disk : No
Clustered Disk : No

If I were to clean the drive using the "clean" command, then observe Disk Management while executing the "create partition primary" command, it'll show as if a partition gets created, then DISKPART will hang for a few minutes, then return a time-out error with the following return:

DISKPART> create partition primary

Virtual Disk Service error:
The operation timed out.


DiskPart has referenced an object which is not up-to-date.
Refresh the object by using the RESCAN command.
If the problem persists exit DiskPart, then restart DiskPart or restart the
computer.

I've also downloaded a third-party software, Macrorit Partition Expert, and attempted to clean the drive, partition the drive, then format the volume and assign it a drive letter, this is the error that pops up:


I've downloaded WD's SSD Dashboard and downloaded the firmware update for the SN770, and I've updated all my drivers for my mobo, and nothing has fixed it.

I've also gone into "Safe Mode with Command Prompt" and attempted to use DISKPART there with the exact same results.

Oddly, however, I have booted Command Prompt in the Windows Recovery Environment (winRE) and attempted to use DISKPART to format the drive, and I'm actually able to go through the whole process of cleaning, intitializing, partitioning, and formatting the drive and then assigning it a drive letter with no problems. However when I boot back to desktop, Windows no longer recognizes the drive is formatted, and keeps producing the same errors as before if I attempt to assign it a drive letter.

I've tried doing all the above steps with the drive initialized with MBR and with GPT and it doesn't change the outcome. I've also tried selecting different file systems and allocation sizes when attempting it in Disk Management with no avail. I've even attempted to discuss this problem with LLM AIs to see if I missed something, and every suggestion it produced I've already attempted, with exception of trying the drive in another computer, which I currently don't have easy access to do so. The ONLY strange thing that somehow AI was able to help me uncover was that in Device Manager, the minute that the partition is created in the drive, an "Unknown Device" pops up in "Other Devices." If the partition is deleted, then the "Unknown Device" goes away. This is separate from the disk itself, as the SN770 shows up in Device Manager before and after. (See images)


Anyone else have any ideas as to what may be the problem?
 
You could open a Command Prompt window with Run as Administrator and try an SFC /Scannow command to verify the integrity of your system files just in case one of them related to Disk Management became damaged. You could also try booting from a usb with an external disk manager like Gparted and see if that provides the access to the disk that you need. Or the disk may simply be defective and you'll need a warranty exchange.
 
and the motherboard? latest bios?
Just checked and downloaded the new BIOS update, and nothing. Still the same errors.

https://www.tomshardware.com/pc-com...strongly-advised-to-update-their-ssd-firmware

Issue with WD SN 770 2 TB drives and Win 11 24H2

Above might be pertinent. Not sure.
I appreciate the check; I looked into it and did the change and tried it just to see, but no luck, still same outcome. I already updated the firmware (see original post), so that's not the issue either.

You could open a Command Prompt window with Run as Administrator and try an SFC /Scannow command to verify the integrity of your system files just in case one of them related to Disk Management became damaged. You could also try booting from a usb with an external disk manager like Gparted and see if that provides the access to the disk that you need. Or the disk may simply be defective and you'll need a warranty exchange.
I've done both SFC and CHKDSK and they both have found no issues whatsoever. I could try Gparted, but I don't really think I have access issues, considering I can access the drive using CMD in WinRE. Will still give it a try when I can, though.
 
Last edited:
So I've run into a particularly strange predicament with a new M.2 drive that I've bought, a WD BLACK SN770 2TB. This is my third M.2 I've installed in my PC, and I'm using it strictly for installing VST instruments for music composition software I have. I'm currently running Win11, and this PC was built by me from the ground up, and out of the 6 other hard drives (3 HDDs, 1 SSD, and two M.2s, not including the one I'm dealing with currently) that I've installed, I've never run into any issues like this.

I've installed the M.2 into the third M.2 slot on my mobo, and everything seems as normal, Device Manager detects the drive, Disk Management shows the disk, and I'm able to initialize the drive with no problems, then initiate the partitioning/formatting process as I've always been able to do with the other drives. Then, right after Disk Management shows it's created a new primary partition in the drive, it hangs for a hot minute, then it displays a "The operation failed to complete because the Disk Management console view is not up-to-date..." error (see image, Disk 6 is the drive in question)


If I were to format the drive to create a new volume and assign a drive letter, I get this error:


This same error will also pop up if I try to access the "Properties" of the partition. If I try to just assign a new drive letter, it pops up the first error message.

Using Command Prompt as an admin to run DISKPART, the disk in question (which is labeled "Disk 6," like in Disk Management) has the following attributes:


If I were to clean the drive using the "clean" command, then observe Disk Management while executing the "create partition primary" command, it'll show as if a partition gets created, then DISKPART will hang for a few minutes, then return a time-out error with the following return:



I've also downloaded a third-party software, Macrorit Partition Expert, and attempted to clean the drive, partition the drive, then format the volume and assign it a drive letter, this is the error that pops up:


I've downloaded WD's SSD Dashboard and downloaded the firmware update for the SN770, and I've updated all my drivers for my mobo, and nothing has fixed it.

I've also gone into "Safe Mode with Command Prompt" and attempted to use DISKPART there with the exact same results.

Oddly, however, I have booted Command Prompt in the Windows Recovery Environment (winRE) and attempted to use DISKPART to format the drive, and I'm actually able to go through the whole process of cleaning, intitializing, partitioning, and formatting the drive and then assigning it a drive letter with no problems. However when I boot back to desktop, Windows no longer recognizes the drive is formatted, and keeps producing the same errors as before if I attempt to assign it a drive letter.

I've tried doing all the above steps with the drive initialized with MBR and with GPT and it doesn't change the outcome. I've also tried selecting different file systems and allocation sizes when attempting it in Disk Management with no avail. I've even attempted to discuss this problem with LLM AIs to see if I missed something, and every suggestion it produced I've already attempted, with exception of trying the drive in another computer, which I currently don't have easy access to do so. The ONLY strange thing that somehow AI was able to help me uncover was that in Device Manager, the minute that the partition is created in the drive, an "Unknown Device" pops up in "Other Devices." If the partition is deleted, then the "Unknown Device" goes away. This is separate from the disk itself, as the SN770 shows up in Device Manager before and after. (See images)


Anyone else have any ideas as to what may be the problem?
If you run out of things to try grab a copy of.....partition wizard free...put it on a flash stick and boot the stick and play.
 
If you run out of things to try grab a copy of.....partition wizard free...put it on a flash stick and boot the stick and play.
I looked it up, but if you're referring to the MiniTool Partition Wizard, it seems the Bootable version only comes with the paid versions. Was there something else you were referring to?
 
I tried doing it with PowerShell and get the same exact outcome; it hangs up during the partition creation process. Disk Management shows it successfully created the partition, but I can't do anything with it, and can't create a new volume or assign it a drive letter.
 
Reading back:

Per @rgd1101 - motherboard? Make, model, version?

How are the M.2 and PCIe slots populated? SATA connections?
It's an ASUS ROG STRIX Z790-E GAMING WIFI, part number 90MB1CL0-M0EAY0. M.2 1, 2, and 3 slots are occupied (the NVMe drive in question is in slot 3), and all four of the available SATA ports are occupied by 3 HDDs and a single SSD.

And as to his question, he asked if I had updated my mobo BIOS, which I did immediately after his request - to version 2703.
 
It's an ASUS ROG STRIX Z790-E GAMING WIFI, part number 90MB1CL0-M0EAY0. M.2 1, 2, and 3 slots are occupied (the NVMe drive in question is in slot 3), and all four of the available SATA ports are occupied by 3 HDDs and a single SSD.

And as to his question, he asked if I had updated my mobo BIOS, which I did immediately after his request - to version 2703.
Can you move the ssd to slot 1 or 2 just for a test?
 
Can you move the ssd to slot 1 or 2 just for a test?
I could attempt to. Currently Slot 1 contains my OS and Slot 2 contains what would essentially by my traditional C: drive, so I'm not sure if it'll cause complications if they're moved, but I'll first move the M.2 to Slot 4 or 5 first, then if those don't work, I'll try 1 or 2.
 
Please elaborate on this.
NVMe M.2 Slot 1 on my Motherboard has an M.2 designated as Drive J:/ which contains my Windows OS installation.

NVMe M.2 Slot 2 on my Motherboard has an M.2 designated as Drive C:/ which contains all my installed software and user information, as per a traditional C:/ drive on most systems.
 
Also, I don't know if this means anything, but when I went to plug in a thumbdrive to set up boot media, the thumbdrive is showing up in my Device Manager as "Mass Storage" and in Disk Management, it shows up as a partitioned drive that's just like the M.2; it's partitioned, but with no volume and it's giving the same errors as before if I try to assign it a drive letter.

So effectively at this point, I'm unable to create any kind of boot media to use things like Gparted.
 
that not normal. did you do some custom thing to mess it up
It's intentional and not messed up. When this PC was first built, it had only one HDD on it, and some time later, I added additional hard drives. I wanted to migrate my OS installation ONLY to another drive without having to re-install all my programs at the time, so I migrated my OS to a different drive which was assigned the drive letter J:/. When I installed my first two M.2 drives, I just cloned my old drives into the M.2s, and my J:/ drive was installed in Slot 1 and my C:/ drive is in Slot 2.

While not common by any means, that's how I chose to set it all up. Regrettably, I'm in the process of backing up some items and formatting all my drives (save for my primary storage drive) to install my OS again (since my original problem does not have a viable solution, for all intents and purposes), and I'm going to set it up the same way, except I will probably assign the OS as S:/ and keep my local drives labeled in order starting with C:/