Question Cant grab a 12GB video off iphone14

[pmarc]

1. My PC (5% of 200GB storage used) sees all files on phone except the 12GB file via USB cable
2. Drobox can't see the 12GB file, either (3% of 3TB storage used)
3. I already imported loads of photos from a memory stick, onto the PC using the PC Photos App - no problems. So it seems the phone is the problem for the 12 GB file??

(4. My iCloud account needs a storage upgrade but its not allowing password re-set... lets not go down this rabbit hole)

 

[dos_box]

Did you try importing it over Windows-Explorer and not the app yet?

 

[pmarc]

Yes.

 

[dos_box]

So same thing? You can access all the folders and files, but not the 12GB video?

 

[USAFRet]

My PC (5% of 200GB storage used)

Assuming Windows, please show us a screencap of the Disk Management window.

 

[pmarc]

Correct. But I must say that exactly once, initially, the big file showed in File Explorer but I couldn't doing anything with it. Must be something real small going on I'm missing.

 

[pmarc]

Assuming Windows, please show us a screencap of the Disk Management window.

The screenshot feature doesn't show up, as it normally does with a right-click, when on the folders screen. Is the Disk Mgt window different? You mean in Control Panel ?

 

[USAFRet]

The screenshot feature doesn't show up, as it normally does with a right-click.

Not sure what you mean by this.

The built in Windows Snipping Tool works well for this.
Save the image, upload to imgur.com, post the link here.

 

[dos_box]

It's probably not the solution to your specific problem. But you might still give it a try, who knows. It works for other kind of file-transfer problems.. :

In your iPhone-Settings, go to Photos>Transfer To Max Or PC (that option is all the way to the bottom of the Photos-Settings-Page). Then Change the Setting from Automatic to Keep Originals. Then connect the phone via cable to the PC and try again.

 

[pmarc]

Cant use Snip... FYI my folders screen shows the phone

Altho I found Keep Originals I don't see Transfer To Max or PC

I see all the other phone files, using File Explorer.

 

[pmarc]

I figured how to get iCloud working. It will upload automatically, in theory, when i'm asleep. Check tomorrow.

Alternatively, there's an edit function in the phone to apply to a large video where you can cut it into pieces. Thus enabling to send it easier. Perhaps by email...etc.

 

[PEnns]

Have you tried this?

Go to the video.
Select Share (Box with up arrow)
Select DropBox (log in if required) from the options
Select destination and upload it.