Can't log in to linkedin account any more

[faringdon]

Hi,
For some reason, i cant log in to linkedin any more.
It says it needs to check my identity.
So it sends me a QR Code...and tells me to use it...so i copy it on my laptop, then go to a free QR reader site and upload the QR code...then i put the resultant web address into my browser...and this then just takes me back to the same QR code. Round in a circle!
There is nowhere to send an email to for linkedin.
Also, it talks about sending government-issued ID but to where do i send it?, there is no upload link and no email address.

Do you know how i can get back into linkedin?

 

[COLGeek]

What steps from here have you used?

https://www.linkedin.com/help/linkedin/answer/a520521

 

[faringdon]

Thanks, but i cant take any of those steps as i simply cannot log in to linkedin any more.
There appears to be no way of contacting linkedin, because i cant log in to my linkedin account.

I am just wondering if someone has been making a "bot" log in to my linkedin account hundreds of times a day and linkedin have blamed me for that.

I recently accidentally deleted my old linkedin account when i tried to cancel my linkedin premium subscription.
So then i made a new linkedin account, because my old one had obviously been completely deleted. (by me)...but its my new linkedin account that i had access to for a few days, but now i have no access to it.

When i try to log in it tells me it wants to verify my ID and presents a QR code to me and tells me to scan it...but scanning it does nothing. (i dont have a smartphone so i just copy it with my laptop screenshot and then upload it to a QR reader site)

 

[Ralston18]

Doublecheck the URL that you are or have been using. Could be a typo or something else leading to a fake site.

= = = =

Have you contacted Linkedin?

If not, why not?

 

[faringdon]

Thanks , i have double checked the URL and its deffo linkedin.
Its not possible to contact linkedin if you cant log in to linkedin.

I just put £10 on my PAYG on my smartphone and tried to scan the QR code that linkedin give me on my laptop screen...but my smartphone, a samsung SM-J330FN, (7 years old) doesnt have the ability to do QR codes.

 

[Ralston18]

Interesting...

It simply does not make sense to me that LinkedIn, as popular as it is, has no means to help customers recover their accounts.

I, full disclosure, do not have a LinkedIn account.

However, I went to the the LinkedIn login screen, did not enter an email address, and pretended that I forgot my password.

https://www.linkedin.com/

https://www.linkedin.com/login

Received this response:

"We’ll send a verification code to this email or phone number if it matches an existing LinkedIn account."

Going even further with it all...

https://www.linkedin.com/help/linkedin/answer/a1342692

Nothing about a QR code, or needing money etc..)

I did note some mention that LinkedIn is aware of imposter websites etc. offering support and help. And using that as a basis for not accepting emails or telephone calls.

Reference:

https://www.linkedin.com/help/linke... representatives by submitting a support case.

My thought is that your system/browser is being steered to a fake site.

Check the hosts file on your system. Could be that your correct URL is being redirected to an imposter website.

Otherwise run AV & Malware scans on your system.

Objective simply being to discover what else may be happening or not happening....

Something is amiss.

 

[faringdon]

Thanks but i cant get on linkedin at all, and have checked the web address.

I suspect its to do with the fact that recently i accidentally deleted my linkedin account when i tried to cancel my linkedin premium subscription.
So then i made a new linkedin account, because my old one had obviously been completely deleted. (by me)...but its my new linkedin account that i had access to for a few days, but now i have no access to it.

I suspect that by doing this i have inadvertently triggered something in the Linkedin application software.

 

[Ralston18]

You must contact LinkedIn.

Per the provided links (Post #6) you should be readily able to do so.

Very doubtful that LinkedIn would: 1) deliberately cause problems for customers who unsubscribe, and/or 2) leave punative "triggers" in the application software. Accidently or otherwise.

The may be some bug or corruption in the application causing issues - a reinstall would likely resolve such issues.

Otherwise, the issues at hand can only be resolved via LinkedIn.

Closing thread to further posts.