Question Can't Login, No Power Options, No BIOS prompt

mrjane

Prominent
Oct 11, 2019
29
2
545
Ok, I've got a big issue here.

Just upgraded a Win7 PC to Win10, did an in-place upgrade from a flash drive.

Windows did the preliminary install (the blue screen with the increasing percentage) and then reset.

Usually, after this reset, it would prompt you to remove the flash drive and then finish the install. However, it did not do that.

Instead, it now goes to the Win10 login screen. When I try to log in, it says "the remote procedure call failed".

There are no longer any power options. And when I do a hard shut down and turn it back on to try to get into BIOS (to run the installer again, was the hope), the Lenovo screen shows no option to get into BIOS.

I did manage to get to the Win10 recovery screen once (by turning off and draining power to initiate a "you did not power off correctly") and tried to repair the install, but after waiting through the entire process, the same problem persists.

The computer is on our corporate domain. It's a Lenovo workstation. Not sure what other relevant information I should provide.

Any assistance would be greatly appreciated! Thanks.