Comcast Wins 'Worst Company in America' Award

[Guest]

I live in Tallahassee and they route all of us to Texas first and then our destination adding about 30-40ms to all the east coast. They can go burn in hell for that for all I care

 

[timbo]

As far as Comcast, you just gotta know who to talk to, & where to find them. For example, their Senior Vice President of Customer Service, Frank Eliason, is available on Twitter; and he answers your tweets. When I contacted him, he got the ball rolling on an issue my area was having. How many companies' Senior VP of customer support is reachable in near real time? They also have a help & support forum where your thread for help will be answered within hours, by knowledgable, helpful people. If you go for regular phone support or live chat, you're rolling the dice. Their prices may be higher than I like, but their responsiveness to my issues I've had have been better than elsewhere. YMMV.

 

[jonpaul37]

Comcast is bad but Time Warner is the absolute suck. They listen to what people think is a good idea, then they do the exact opposite and charge more!

 

[koga73]

comcast has the fastest internet in our area... but I hate them. If you call them for a service call they NEVER come when they are supposed to... and when they do they always manage to fuck up something. An award well deserved!

 

[fazers_on_stun]

Geez - I hate both Comcrash and AT&T 😛. Comcast's customer service is the absolute pits - once when I was stupid enough to try out their digital service, they billed me for basic digital and then the digital add-on service (same thing). When I called up the local office, the customer "service" rep tried telling me that the digital service did not actually include digital channels and that would cost me extra. When I asked to speak to a supervisor she hung up on me.

Also the little matter of billing me for months for an extra STB that I did not have - would go through the customer service routine, spending an hour or so while they verified their records, and they would refund the excess charge, only to put the charge back on next month's bill. I finally went back to the basic analog package since my HDTVs can pick up the clearQAM digital channels anyway. Although Comcast is quite fond of moving those channels around every couple of months, particularly right before the Superbowl or season premiere of Lost, which means I have to go through the 30+ minute search routine on 3 TV's.

What I have found is that if you go through Comcast's online chat representatives, you generally get better and faster results plus you can play solitaire or whatever while they "verify their records"...

Verizon is finally laying their FIOS cable in my neighborhood, after 10 years of advertising same, so I will most likely be switching ASAP.

 

[Enigmatic Squid]

AT&T and Comcast should merge and maybe, like math, the two negatives will cancel each other out and become positive

 

[Guest]

Adelphia was my provider, before it became Comcast. And cumulatively I was with them for over 15 years and loath to change, but they drove me to a competitor. I periodically work on a cruise ship, so I’m gone a couple-to-three months at a stretch. Would they throw a switch and suspend service (I was willing to pay a reconnect fee) Nope--unlike trash pickup, newspaper, or mail. Comcast has a suspend provision for three months or longer. However, should you come back early, you have to pay back all of the previous time. They deserve the award.

 

[drhenks]

[citation][nom]dman3k[/nom]Apple > Monsanto > Church of Scientology > Comcast > AT&T[/citation]
HA! True story. That's awesome.

 

[KT_WASP]

Here is my opinion.

I had AT&T for phone, ADSL for internet and Dish Network HD for Tv in a bundle. It was costing me aprox. $160 a month for all three in a package. The phone was fine, the Dish was fine as long as the weather was ok... But, the internet was slow.

Then, a few weeks ago, a Comcast rep was going around trying to drum up business and came to my door. He sold me into a package for phone, cable and internet. The cable was more channels then I had and the internet was something in the order of three times faster. All for $99 a month (actually $109 a month because I opted for a second HD DVR). So I went for it... faster internet and more channels and I'm saving about $50 a month to boot.. awesome, right?

They installed it this past Saturday. The phone is fine, sounds fine, works fine.. no problems. The internet is way faster.. by far.. so I'm happy.

BUT... the cable stinks.. and I mean real bad. The HD channels are low quality.. the quality is nothing like Dish Network's HD content. If you ever compared the two, you would see the difference, big time.

Also.. here it is Thursday.. just five days after installation and one DVR lost sound output (its not the TV or HDMI cable.. already checked). The other DVR in my bedroom is producing a very high-pitched whine that I can hear at night.. and it also doesn't let you change channels half the time. These units look like old, used up boxes.. nothing like Dish network (they send you new equipment, or at least refurb'ed to new condition).

Now.. just five days after switching, I'm kind of regretting it. Tonight when I get home I have to call Comcast customer service for replacement DVRs. Now, after reading this timely arcticle, now I'm worried I'll get the run around.

Wish me luck.......

Bleh

 

[dgingeri]

From my experience, there is a worse company. Far worse. Qwest.

Trying to get phone service from them back in 1998, I had 3 installation guys just run up to my door an put a tag on it "sorry we missed you" without even knocking. I was sitting in the living room on my couch all day all three days! I would have heard the doorbell or a knock on the door. Yet, all I got was an orange tag on my door. After it finally got installed, I started the year of hell with disconnects on my own phone line, wrong numbers from people trying to reach their voice mail, and wait times on their customer service line of more than 2 hours.

I finally got rid of them and replaced them with AT&T Broadband, which was bought out my Comcast shortly after that.

Believe me, Comcast is a pleasure to work with compared to Qwest.

 

[aletoil]

As bad as they are, since Comcast didnt cause a near collapse of the economy, I can ignore them.

 

[extremepcs]

I have had Comcast for 8 years and the service isn't that bad, but the price is terrible! I pay $189 a month for digital cable, phone, and Internet. It's supposed to be the $99 "tripple play", but by the time you add in a DVR, 2 extra outlets, taxes, "franchise fee" (whatever that is), it's double. My only other choices are ATT U-Verse, which people around me who have switched hate, or dial-up and a dish.

 

[mjpereira76]

I once went 3 months without a whole range of channels (between 1-70) because the techs couldn't figure out if the signal was too strong or too weak. Turns out it was too weak (and yes, it is possible for a signal to be too strong). Of course, I didn't really pursue the issue aggressively because no one watched the channels in that range since the digital/HD range (>100) was fine and the channels in the low range had equivalents in the high range.

 

[kalizec]

Even though I'm not a customer of theirs. And even though I will never ever possibly be a customer of theirs since I don't even live in the country the operate in.

Still I hate them for what they did to net-neutrality. Which really proves the point of being the worst-company. There's even people pissed off about Comcast outside of the USA.

 

[Guest]

I wouldn't say AT&T is the worst company. I never had any issues with AT&T. I've been cingular (now At&T) for over 10 years. I used them while in LA area and now in Phoenix area. Not one drop calls. Their customer service is fantastic. they always resolve my issues.

 

[kalizec]

Even though I'm not a customer of theirs. And even though I will never ever possibly be a customer of theirs since I don't even live in the country the operate in.

Still I hate them for what they did to net-neutrality. Which really proves the point of being the worst-company. There's even people pissed off about Comcast outside of the USA.

 

[chrisv815]

This is the problem when you outscource all of your customer service overseas. Future worst companies of America beware about laying off all your american employees.
Comcasts customer service is a JOKE a 3rd grade calls could do better.

 

[megamanx00]

Hah. They earned their golden poop alright.

 

[o0RaidR0o]

[citation][nom]ajcroteau[/nom]I unfortunately have no choice, i have to use Comcast. My apartment complex will not allow me to install a dish. Otherwise, i would most definitely jump on the dish network bandwagon to escape the questionable cost to benefit ratio from Comcast. That being said, I don't have any problems with customer service. They came out when they said they would and took care of me. To say that Comcast is the Worst Company in America... is a bit of a stretch, there are others that are far worse *cough* *cough* AT&T *cough* *cough*...[/citation]
*cough* *cough* Goldman Sachs *cough* *cough*

 

[antilycus]

and yet people continue to give them money to em, hand over fist. THAT'LL REALLY TEACH COMCAST (sarcasm)

 

[Netherscourge]

I love how they changed their name to Xfinity to trick people into thinking it's a new service. It's still the exact same overpriced crap they always were.

They raise thier prices every year a couple dollars across the board and they never give me any new channels. WTF are they raising them for if they aren't giving me more stuff?

F-U Comcast. I can't wait for Verizon FIOS to get set up in my area.

 

[tleavit]

My work pays for buis cable to my house )10up/50down) so my monthly bill for Comcast with that and basic HD service with 3 box's is $350 a MONTH. People.. thats a damn car payment!!! PRICE!!!! Monopoly!

 

[FloKid]

Hmmm I don't hate Comcast, and I don't know why it would get such an "award"... The speed is great, maybe the price is a bit to high, but everything always works. I would probably award it one of the best companies in America. Well at least for the interweb.

 

[rooket]

worst companies in america = citigroup & goldman sachs.. I think comcast should be the least of your worries at least with comcast you can opt out and there's no contract. the prior two well....... good luck.

 

[accolite]

Comcast = too many uneducated people that don't know shit and overpriced.

AT&T = too many uneducated people that don't know shit and just right.

I choose the lesser of the two evils.