- Jul 13, 2006
- 4,868
- 2
- 22,865
This is my rant with Comcast Cable.
So I go to the office and wait in line to buy Comcast cable internet/TV package. I am greeted by this woman at the counter who could give a rats ass about the customer; she is there against her will.
I tell her I want basic cable and 6mb cable as stated in the coupon I have. I say I have a modem and will call once I get back to provide the MAC ID. So she nods with a hint of eye roll and hands me a digital cable box and a modem. WTF.
I tell her again.. I want the basic cable and I have my own modem. So she tells me the Digital cable box is only $1 more take it. w/e I will never use it.
I slide the cable modem back to her and she slides it back... BITCH. She tells me that i should take it just in case. I tell her NO I dont want to rent the modem for a JUST IN CASE.
She says "well just bring it back before the end of the month and I wont charge you". I say "no thanks I dont want it". And to that, she shakes her head and says ok.
So i grab the piece of junk that is this cable box and head home.
...
So my Download Rate is 1.5mb a second... CRAP. I call Comcast.
Comcast tells me they do not have a way to test my download rate and I ask them: HOW THEN, DO YOU KNOW YOUR CUSTOMERS ARE GETTING THE CORRECT SPEED?"
They say they have customers go to speedtest.net. Fine. I go there and my rate is 2.4Mb. She sends a comcast guy down.
He arrives in the far future and sees my delmia. He replaces all the cables then goes to speedtest.net where it now shows 3mb of the 6 i am paying for.
He continues to fish around servers until he finds one that reports my speed at 12mb a second... WTF ERROR.
Comcast guy says its the servers i go to that is the issue. I tell him that is 2x my rated speed. That is an error. He said no! Comcast doesn't cap the download rates any more.
THen I ask him... if that were so, why does anyone buy speed packages faster then the basic rate? He tells me that people like to upgrade to guaranty they get a faster rate.
I ask him to download a file.. any file, to see if it is faster then 100kb... Nope. He said they dont do that! Then said I am fine, and left.
@#*$
I go check my mail before calling Comcast again and.....
She charged me anyway for a modem rental $#$@ BITCH.
I call Comcast... hay get this modem rental off my bill
"Sorry sir, it is in your name. Can you prove you didn't take the modem?"
E$*##
.... To be continued.
So I go to the office and wait in line to buy Comcast cable internet/TV package. I am greeted by this woman at the counter who could give a rats ass about the customer; she is there against her will.
I tell her I want basic cable and 6mb cable as stated in the coupon I have. I say I have a modem and will call once I get back to provide the MAC ID. So she nods with a hint of eye roll and hands me a digital cable box and a modem. WTF.
I tell her again.. I want the basic cable and I have my own modem. So she tells me the Digital cable box is only $1 more take it. w/e I will never use it.
I slide the cable modem back to her and she slides it back... BITCH. She tells me that i should take it just in case. I tell her NO I dont want to rent the modem for a JUST IN CASE.
She says "well just bring it back before the end of the month and I wont charge you". I say "no thanks I dont want it". And to that, she shakes her head and says ok.
So i grab the piece of junk that is this cable box and head home.
...
So my Download Rate is 1.5mb a second... CRAP. I call Comcast.
Comcast tells me they do not have a way to test my download rate and I ask them: HOW THEN, DO YOU KNOW YOUR CUSTOMERS ARE GETTING THE CORRECT SPEED?"
They say they have customers go to speedtest.net. Fine. I go there and my rate is 2.4Mb. She sends a comcast guy down.
He arrives in the far future and sees my delmia. He replaces all the cables then goes to speedtest.net where it now shows 3mb of the 6 i am paying for.
He continues to fish around servers until he finds one that reports my speed at 12mb a second... WTF ERROR.
Comcast guy says its the servers i go to that is the issue. I tell him that is 2x my rated speed. That is an error. He said no! Comcast doesn't cap the download rates any more.
THen I ask him... if that were so, why does anyone buy speed packages faster then the basic rate? He tells me that people like to upgrade to guaranty they get a faster rate.
I ask him to download a file.. any file, to see if it is faster then 100kb... Nope. He said they dont do that! Then said I am fine, and left.
@#*$
I go check my mail before calling Comcast again and.....
She charged me anyway for a modem rental $#$@ BITCH.
I call Comcast... hay get this modem rental off my bill
"Sorry sir, it is in your name. Can you prove you didn't take the modem?"
E$*##
.... To be continued.
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