Company to Avoid: QMS Inc./MacPadd.com

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Ridiculous, hopefully this will prevent others from going through a similar nightmare. Good spreading the word, and great job at getting your refund, documentation of what was said on the phone and what's going on a day to day basis is essential. Free doesn't seem to be stable, almost seemed as if he was attempting to threaten you into backing off and waiting forever for a product he never shipped. What a moron.
 
I think we need a whole companies to avoid section. Alert the companies that they are in that section. Make them redeem themselves.
 
[citation][nom]Huttfuzz[/nom]I hope someone /$/$%"| this website...[/citation]

I do not know what word you were using here. If you are wishing ill will on this site, you are sorely out of luck. Given that his product is aimed at Mac users, I can only assume he hosts the site on a Mac. If that is the case, everyone knows that they are completely hacker/virus/malware/anything nefarious you would like to do them proof.

Nobody will every be able to exact revenge because Mac is untouchable.

Before I get flamed for this, please go back to the top of the post and reread it with sarcasm. Now atleast I should only get flamed by the Mac users out there, all two of you.
 
Thanks for the info! I completely believe this article, but it would be interesting if you could update it with his response if/when he ever responds.
 
[citation][nom]parks[/nom]the email updates are driving me crazy, how can I get them to stop?[/citation]


Get a Mac. That fixes everything!
 
Classic fraudulent douche. Sounds like a grade A scam artist. He can stick it.

I severely dislike dishonest business people. Good job, Toms, on making a time line and keeping track of each contact with the person.
 
[citation][nom]Miharu[/nom]The fact is... you ordered a the wrong place.Why make an order to the Canada division ?Look like MacPadd.com is based Ontario but they aren't the main company.MacPadd.com is probably a small company of least than 3 employes and they order product from macsales.com (US Illinois).citation]

What makes you say they order this from from macsales.com? It looks to me that macsales.com is just carrying this product not manufacturing it. You can order products from Koolance directly, but you can also pick them up at frozencpu.com

In no way would that make me thing that frozencpu.com manufactures the products that Koolance has on its web page.

OMG why am I so invested in this article and discussion. I am going to try really hard not to post anything else about this.

Please post some actual news so that I have something legitimate to read and stop wasting my time talking about a guy in Canada that lazer cuts mousepads and has wine with his wife in his free time while he should be tracking down a tracking number.
 
Always always always pay with a credit card when shopping online. Really you should use a credit card everywhere you go (as long as you are responsbible and don't spend more than you can pay off each month). Plus, it leaves money in your bank account to collect interest as opposed to using a debit card which offers you zero protection.

The protection that credit card companies offer you are priceless. If you do not receive an item you paid for, you simply call your credit card company and tell them you are going to pay your statement minus the charge for the item you didn't receive. The dispute is in their hands and they will take care of it for you. I've had to do this a few times and it's a great feeling knowing you have that protection behind your purchasing power as a consumer.
 
Give him hell! I have no remorse for sellers that engage in this kind of behavior. The ecommerce "tradition" these days is for the seller to only act after they have been paid in full. This means that there is plenty of inherent seller protection (they are sure they have their money) and little inherent buyer protection (only word of mouth, or arbitration which PayPay and Ebay are really really lousy at). Considering that, as soon as a seller starts acting suspiciously I don't hesitate to act swiftly and decisively, either with direct contact or by starting the dispute resolution process provided by the mediator (the bank, PayPal, whomever).

Now, whether or not Tom's should be a consumer affairs type site in addition to everything they report on (see: Scope Creep) is still up in the air. With that said, I think what they did was 100% right, shady sellers should get NO sanctuary, not even for a minute.
 
I was almost on his side until I got to the "I'm having a drink with my wife" comment. LMAO! What a piece of work this guy is! Anyone else see the irony in the name Free? Thank you Tom's HW for sharing your experience with us on this. I really appreciate that you have the balls to write this up and post it. You guys rock. I'm sure that spite is at least a small part of the reason for printing this article, which I think is awesome because you guys have a medium in which to vent. Sometimes I wish I did! Anyway, keep up the good work and please let us know of any experiences that go awry in the future.
 
Seriously? if I ever have problem with eBay or things like this, I open a dispute (after waiting for 5 business days) then escalate it to claim in 2 business days unless they provide tracking#. It shouldn't take more than 2 business days to respond and ship.

If that doesn't work, open (web or call) a dispute on your credit card charge assuming you used one (if you don't, that's your fault).
 
[citation][nom]SinisterMessiah[/nom]Always always always pay with a credit card when shopping online. Really you should use a credit card everywhere you go (as long as you are responsbible and don't spend more than you can pay off each month). Plus, it leaves money in your bank account to collect interest as opposed to using a debit card which offers you zero protection.The protection that credit card companies offer you are priceless. If you do not receive an item you paid for, you simply call your credit card company and tell them you are going to pay your statement minus the charge for the item you didn't receive. The dispute is in their hands and they will take care of it for you. I've had to do this a few times and it's a great feeling knowing you have that protection behind your purchasing power as a consumer.[/citation]As much as I think credit cards can be evil (especially in the hands of an irresponsible wife), this is very good advice. This is one of the few times the credit card banks are on your side.
 
On the 37 days...

In these morons "defense," I think that's a typo and they meant to claim 3-7 business days.
 
Tom's Hardware has no idea who they are messing with. I mean, this guy said he has a CPA, MBA, and he's an ENGINEER?!

I am calling this one on overly self-prided on the part of arrogance. Some people in this world beg to be put in their place - a very small, dark, and confined one at that.
 
Now this is a great article, hope too see more of these if this happens again. Should start a sellers to avoid page.

On another note... woo it's a mouse pad that is made from a solid piece of aluminum. Now how in the hell is that being green? Sure it's made from aluminum but I bet the process and energy that went in to making it pollutes more than a regular one. Probably not even made from recycled aluminum.
 
[citation][nom]halcyonnn[/nom]Seriously?It is obvious they are a bad company. It is also obvious that you are an obnoxious consumer. You called them serveral times over the first 7 days because it was obvious to you that things must have been delayed and you weren't informed. I would love to hear the voicemails that you left them during that period. I am not defending them. I am only condeming many of your actions. You were ready to escelate this while it was still in their time frame to ship."During the next 7 days following the initial order date, we contacted the vendor several times with no success. The business number of (519) 429-0126 constantly goes to a voicemail. An attempt to call the vendor on the 30th of October did not yield any success either. Leaving a voicemail to have a rep respond went unheard."Their site clearly states it takes up to 7 days for the product to even ship not for it to get to you. That is an additional 4 to 6 days."Product ships within 3 to 7 business daysUSA and Canada allow 4 to 6 days shipping"So for the love of God, I am all for pointing out companies that are bad. I also think we need to point out when consumers are obnoxious. Let me be the first to congratulate you on being one of those.[/citation]

Did you not read the article properly? I think some people really have poor reading comprehension. The author said that Free told him the product was SHIPPED, and THEN could not provide valid tracking info.

Readers like you just give this community a headache.
 
[citation][nom]duckmanx88[/nom]$65 for a mousepad. did you really need to buy from there?[/citation]

Dude, read the article and check the images. He ordered TWO for $65.
 
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