Hi there Jct,
It would be nice if you could provide more information on the issue.
Is the HDD internal or external one? Does BIOS recognize the full capacity of the drive?
You can start with something simple as just changing the cables as well as the port you are connecting the drive to.(USB if external and both SATA and power if internal)
You can try the drive on another system and see whether it will get properly recognized over there.
You could try to format it through CMD as well: https://www.techhack.co.uk/2011/03/31/format-a-hard-drive-with-command-prompt/
Cheers,
D_Know_WD