[SOLVED] Computer Crashes While Playing Graphically Intensive Video Games

[dominicstratis]

Every time I am playing a graphically intensive game my computer will crash and display only a grey or black screen. The only way to get it started again is to manually turn off and on my computer again.

My specs are:
GPU: ASUS RX 480 8 GB
CPU:AMD Ryzen 5 1600
PSU:EVGA SuperNOVA 650 G3
RAM: Ballistix Sport LT 8GB
Opersating System: Windows 10 64 Bit

I have monitored the temperatures and they are all below the threshold to automatically shut off my computer. I have flashed my BIOS. I have updated my drivers and the problem still persists. I built my computer about 6 months ago and the problems started after 2 months of normal playing. What can I do to fix this?

 

[2sidedpolygon]

Are you sure that you have an external power connector plugged into your card and aren't just drawing it from the PCI-E slot? Also, is this a new issue?

 

[jay32267]

I would next check the PSU voltages in the BIOS if possible and with some software like HWMonitor.

HWMonitor will also log the voltages to a file so you can see what they are right up to the crash....although you may not need to.

 

[dominicstratis]

Are you sure that you have an external power connector plugged into your card and aren't just drawing it from the PCI-E slot? Also, is this a new issue?

Yes I have the 4+2 pin connector plugged into my graphics card.

 

[jay32267]

Also, your voltages should be within 5% of what they should be which is +12 +5 and + 3.3.

 

[dominicstratis]

Also, your voltages should be within 5% of what they should be which is +12 +5 and + 3.3.

I checked my voltages and they all seemed to be in that margin

 

[heshclub7]

Have you done a full uninstall of your graphics driver and installed the newest one available? Sometimes old drivers come back as ghosts and mess with the new ones.

Also, double check to see if your CPU, GPU and PSU fans are all running. Faulty temp sensors are not unheard of.

 

[iamacow]

Are you sure that you have an external power connector plugged into your card and aren't just drawing it from the PCI-E slot? Also, is this a new issue?

The card wouldn't boot if that was the cause. However If the temps are okay than the PSU is dying is what I get from this. Crash or grey screen is video card usually. Bad card or loss of power is the biggest offenders. It could be software, but if every games does it, than I'm thinking either.

 

[jay32267]

Also, your voltages should be within 5% of what they should be which is +12 +5 and + 3.3.

I checked my voltages and they all seemed to be in that margin

Here's something I would try...run HWMonitor...minimize it....run a game that really pushes your system....maybe real quick before it crashes.....exit out of the game....and look at you high and low voltages on HWMonitor.

The low ones are what you care about most....they can't dip below the 5%.

The thing is...the voltages all go lower the more power you pull from the PSU (this is a pretty general statement),,,,so at idle...they might not drop enough to cause a crash...but under load they will.