Computer crashing after a few minutes of gaming

[ninjames]

I bought a new build a few weeks ago and things have been working great up until today. I have an i7-7700k and a 1080TI. This is my build: https://pcpartpicker.com/list/kBQY7h

I've been gaming at 4K/60 since I put it together, but today, I started getting crashes after a few minutes of gaming. The crashes are constant and when I check the temperatures prior to crashing, it's in the 65C range, which with a 1080TI, that seems normal. Those are the temperatures for the GPU btw. It seems like it shuts off completely at or near 70C every time like clockwork, and works fine up until that point. I tried this with Dark Souls III and Forza Horizon 3 and both times led to crashes (this was after I played around 2 hours of Dark Souls III at 4K this morning without issue). I've crashed around 10 times now.

I'm running Windows 10 64-bit. I updated my graphics driver (the last update was more than a week ago), Windows is updated, I updated my SSD firmware and flashed the latest BIOS. Still having the issue.

How can I determine what is actually causing the crash? I have no idea if it's temperature related or not, and by the time the computer boots back up the temps have dropped significantly so I can't tell precisely where it shut off.

 

[YoAndy]

You should download hardware monitor and check your temperatures. That has happened to me before and it was my north bridge getting too hot

http://www.cpuid.com/softwares/hwmonitor.html

 

[ninjames]

You should download hardware monitor and check your temperatures. That has happened to me before and it was my north bridge getting too hot

http://www.cpuid.com/softwares/hwmonitor.html

I was already using that. As I said, temperatures for CPU, SSD, etc were fine, in the 40C range, and the GPU was in the 60C range while gaming at 4K. I do not know what temperature it is at exactly when it crashes, but it's above 60, seems to be around 70. And the card should support those temperatures just fine.. and again, I have no idea if this issue is the GPU or not.

 

[YoAndy]

Yes but you didn't mention your north or south bridge. Also have u overclocked any of the components in your pc?

 

[ninjames]

Yes but you didn't mention your north or south bridge. Also have u overclocked any of the components in your pc?

No temperatures listed in HWMonitor were any higher than the temperatures I listed. And I am not overclocking, no.

 

[scout_03]

load this https://www.hwinfo.com/download.php and check sensor page you could also made a log of it and did you check the cpu temp with the motherboard also .

 

[ninjames]

load this https://www.hwinfo.com/download.php and check sensor page you could also made a logg oof it and did you check the cpu temp with the motherboard also .

The CPU temp was quite a bit less than the GPU temp, well within safe ranges.

 

[scout_03]

i suspect the psu since you have more amp power on the 3.3 and 5 volt then then 12 volts who is only 20 amp try another psu with more amp output on the 12 volt line something that have at least 40 amp .

 

[ninjames]

i suspect the psu since you have more amp power on the 3.3 and 5 volt then then 12 volts who is only 20 amp try another psu with more amp output on the 12 volt line something that have at least 40 amp .

Could you go into a little more detail of what you mean? I don't really get it.

 

[scout_03]

with this gpu that is power hungry you need to have more power to feed it from 12 volt line then one for usb like the 5 volt line so it could overheath and cut power .

 

[Yamitime]

Could you elaborate on what type of crash ? Would it be a full restart crash or something else?

 

[ninjames]

with this gpu that is power hungry you need to have more power to feed it from 12 volt line then one for usb like the 5 volt line so it could overheath and cut power .

When I'm purchasing a PSU how am I supposed to determine any of this? All I saw was the wattage required and PCPartPicker said it was under 500 so I went with a 650W ... I didn't think there were other factors. I'm still not sure what to look for if I'm buying a new one. And is there a way to confirm that this is the problem?

 

[ninjames]

with this gpu that is power hungry you need to have more power to feed it from 12 volt line then one for usb like the 5 volt line so it could overheath and cut power .

When I'm purchasing a PSU how am I supposed to determine any of this? All I saw was the wattage required and PCPartPicker said it was under 500 so I went with a 650W ... I didn't think there were other factors. I'm still not sure what to look for if I'm buying a new one. And is there a way to confirm that this is the problem?

 

[ninjames]

Could you elaborate on what type of crash ? Would it be a full restart crash or something else?

The screen turns a solid color, audio glitches out for 3-5 seconds then cuts out completely. Then it stays that solid color until I hold the power button on the tower. My wireless controller also automatically disconnects when the screen goes to a solid color.

 

[scout_03]

see if a friend have one with higher amd on the 12 volt line could test it in you system even a old psu also since you have onboard remove gpu and see what it does in games .

 

[ninjames]

see if a friend have one with higher amd on the 12 volt line could test it in you system even a old psu also since you have onboard remove gpu and see what it does in games .

No friends in this area. I'm looking at my PSU and it says "+3.3V@24A, +5V@22A, +12V@54.1A, +5VSB@3.0A, -12V@0.5A" for output ... does that mean 54.1 amps? if so isn't that more than 40? I'm not sure what I'm looking for here.

I did HWInfo logging and turned on Forza Horizon 3 and let it run until it crashed. Can you get any information from this? https://docs.google.com/spreadsheets/d/18_XLXNIGR5FzRYtAtFYEM5qHvPCV9P1zqjamTIsS7TU/edit?usp=sharing

 

[scout_03]

check the csv list on gpu see the variation in voltage that is irregular same with power he use as temp rise up and it drop just before it goes out that affecting clock speed on it so i might have it check .

 

[ninjames]

check the csv list on gpu see the variation in voltage that is irregular same with power he use as temp rise up and it drop just before it goes out that affecting clock speed on it so i might have it check .

So you're thinking based on the log that I need a different PSU? Can you recommend one that will work with my build for under $150? I don't quite know how to read the numbers you're talking about. Is this a good one? https://www.newegg.com/Product/Product.aspx?Item=N82E16817438018&nm_mc=AFC-C8Junction&cm_mmc=AFC-C8Junction-PCPartPicker,%20LLC-_-na-_-na-_-na&cm_sp=&AID=10446076&PID=3938566&SID=

 

[scout_03]

could you link to your psu since the one i found dont have same specs and for reading see the gpu part on top and then go to bottom slowly going down page and check the value that fluctuation up and down before it crash .

 

[Yamitime]

I took a look at your log file and noticed you are running your memory at a relative slow speed 2133 as opposed to its rated 3000 .Im not sure if its related to your issue but i would sort that just for performance increase.

 

[ninjames]

could you link to your psu since the one i found dont have same specs and for reading see the gpu part on top and then go to bottom slowly going down page and check the value that fluctuation up and down before it crash .

This is the PSU I have: https://www.newegg.com/Product/Product.aspx?Item=N82E16817438054

And yeah, I see the fluctuation. I meant more of I can't really tell the amp difference you mentioned before when looking at buying a new one.

I have my graphics card plugged in to two slots on my PSU using the two "VGA" cables that came with my card. The six+two in one slot and the six+two in the other slot (through an adapter because the "two" part of the second cable was too short and wouldn't sit all the way in the card, so the second one is using four+four to eight converter). Could this be an issue? I took some pictures to try to make it clearer.

http://i.imgur.com/aKAUISm.jpg

The one on the left is aligned properly and fits in one of the six-hole ports on the GPU. The one on the right is not aligned properly, the single 2-pin doesn't come out far enough so when I plug it in, it says it's not plugged in. So instead I take the four from that and the other four from the cable and plug it into this adapter:

http://i.imgur.com/aKAUISm.jpg

So it's two of the same VGA cable plugged into two slots on my PSU and two slots on my GPU, but one of the VGA cables is going through an adapter. Could this be responsible for the inconsistency, and if so, is it just a defective cable from EVGA because one lined up and the other didn't?

 

[ninjames]

I took a look at your log file and noticed you are running your memory at a relative slow speed 2133 as opposed to its rated 3000 .Im not sure if its related to your issue but i would sort that just for performance increase.

My RAM doesn't fit in the first two slots due to the CPU cooler I chose. I have to use the second two slots.

 

[scout_03]

the psu is good the one i have was old model for the gpu check those cable clip together to made a 8 pins one and the should be in strait also hold by the little clip on them for them ram what your motherboard user manual tel you for there position in the slot .

 

[ninjames]

the psu is good the one i have was old model for the gpu check those cable clip together to made a 8 pins one and the should be in strait also hold by the little clip on them for them ram what your motherboard user manual tel you for there position in the slot .

I was using the cable wrong, I was able to get it in there, the problem was the +2 part was a little shorter than the other cable's +2 part, so I had to insert that first. So currently I have two VGA cables going from my power supply to my GPU, both of them connected to the GPU via separate 6+2 connectors. Is that correct?

As for the RAM, my motherboard just says the third and fourth slots aren't as optimized. But it's the only place they'll fit so I'm not worried about it. MemTest found no issues with the RAM itself.

 

[Yamitime]

You bought 3000mhz ram (nice ram too ) but your running it at 2133 mhz speed . Nothing to do with slots there in. In bios you can change the speed up to 3000mhz .The performance will be much better.