Computer Crashing When Playing Games

[BearTech]

Good Day!

I’m currently having some problems with my PC. I was presented with the problem this afternoon. Firstly I played American Truck Simulator and watched a video on youtube on my second screen. Then suddenly I noticed a big drop of fps and suddenly a blue screen. Error code WHEA_UNCORRECTABLE_ERROR.

Did not think the crash was something important, just something that happens. But after playing ATS for as long as previously I got the blue screen again.

So I booted up the PC again and tried Rainbow 6 Siege and after playing for a couple of minutes the frames started to drop and I had 0-1 fps. Important to know even outside of the game then the problem occurred, programs also started to lag till I could not use the PC(it frezed).

Tried again and the same problem when I had played R6S for a couple of minutes occurred again. Then I looked at the resource panel in windows the CPU and Ram was not at 100% usage.

Tried again this time with BF1 and the same problem occurred.

Specs
Intel Core i7-4820K (standard core clocks and voltages)
HyperX Savage DDR3 1600MHz 16GB
Nvidia GeForce GTX 970 Strix
ASUS P9X79 Motherboard (BIOS version 4502
EVGA G2 750W PSU

If you have any questions and if I did not formulate the question so you understand, please feel free to ask me.

 

[feelinfroggy777]

What are your CPU temps?

 

[BearTech]

What are your CPU temps?

Idle:
CPU 36 C
GPU 34 C

Load: (100%)
CPU 42 C, peak 45 C

 

[feelinfroggy777]

What are the temps under load? It sounds like you are thermal throttling. Drops in FPS followed by blue screens are a classic sign of a overheated CPU. Your CPU shuts down when temps get to high to prevent damage, thus you get a blue screen.

Idle temps are impacted by ambient temperature. So 40C in idle is okay if you are in a 35C room. However, if you are in a cool place, 40C seems kinda high for stock voltage.

I would download XTU (intel extreme tuning utility) and I would run a 5-10 min stress test. Watch your temps during the test. If you temps go above 90C during the test shut down the machine. That is too high and can cause damage to your CPU. If this is the case, check your cooler. Make sure the fan is working and it is seated on the IHS properly. You may need to try reapplying thermal paste.

 

[BearTech]

What are the temps under load? It sounds like you are thermal throttling. Drops in FPS followed by blue screens are a classic sign of an overheated CPU. Your CPU shuts down when temps get to high to prevent damage, thus you get a blue screen.

Idle temps are impacted by ambient temperature. So 40C in idle is okay if you are in a 35C room. However, if you are in a cool place, 40C seems kinda high for stock voltage.

I would download XTU (intel extreme tuning utility) and I would run a 5-10 min stress test. Watch your temps during the test. If you temps go above 90C during the test shut down the machine. That is too high and can cause damage to your CPU. If this is the case, check your cooler. Make sure the fan is working and it is seated on the IHS properly. You may need to try reapplying thermal paste.

After running the test for 7min this was the result:
CPU: around 42 C Max: 45 C

Seems low to me, maybe a bad sensor in the CPU?

 

[feelinfroggy777]

Your temps are fine. Maybe a sensor, but there are plenty of other things to consider first.

I would go to userbenchmark.com and run a bench. They will test each component of your hardware and compare it to identical hardware and show you how it is performing. Look at the individual scores of each component and it will tell you what percentile you hardware is with other submissions. This may tell you which piece of equipment is the culprit.

 

[BearTech]

This was my result:

http://www.userbenchmark.com/UserRun/5090311

 

[feelinfroggy777]

Something is definitely wrong. It gives you low scores on your CPU, GPU, and RAM. The CPU is in the 11th percentile, so something there is not right at all. I would clear the CMOS. Maybe some setting got changed inadvertently in the bios. There is a battery on your motherboard, it is about the size of a quarter. Pop it out for about 10 min and put it back in. That will reset the bios. Then run the bench again and see if that changes your score.

 

[BearTech]

God day!

I think I have found the problem that caused the problem. Since I have NZXT HUE+ I use the Cam software and I noticed that the problem occurred when the program starts. So I did some changes and after that, it seems that the computer works fine.

Userbenchmark:
Before http://www.userbenchmark.com/UserRun/5100253
After http://www.userbenchmark.com/UserRun/5090311

But this problem still exists. I don't know if I this is something I could be concerned about or just ignore it.

Thanks for all the help!