BUILD
OS: Windows 10
CPU: i9-11900K
MOBO: GIGABYTE Z490 VISION G LGA 1200 Intel Z490 ATX
Memory: G.Skill Ripjaws V 32GB (16x2), DDR4-3600
Storage: Samsung 970 EVO Plus 2TB M.2-2280 NVME
Video Card: Gigabyte GeForce RTX 3080 TI
PSU: SeaSonic FOCUS Plus Gold 850W
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I built this computer a couple of months ago and have been plagued by this issue from the beginning. I've put a lot of effort into troubleshooting, but I'm starting to run out of ideas!
General description of the problem: Seemingly randomly while I'm playing games, my whole computer will shut down and then automatically restart. Sometimes its five minutes after launching a game, sometimes I can play games for 4 days and it's fine. Sometimes its during resource intensive games, sometimes its during less resource intensive games. I have not experienced any crashes while not playing a game.
Long story short, I'm pretty confident it's related to the graphics card, but I'm not sure if there are other steps I should take to try and resolve the issue or if I should just look into returning it.
Datapoints:
Another datapoint that the graphics card fails before the system goes down.... and also eliminates high usage / temps as the culprit, as far as I can interpret it.
Here's an !analyze on one of the minidumps (if you feel like you could glean more from further investigation of the minidump, I can upload it for you)
Are there ANY variables / compatibility issues that I could be missing besides the card being faulty? The fact that my 1080 works fine could be the nail in the coffin, but I am obviously very reluctant to return the card in this market if there are any other steps I could be taking...
OS: Windows 10
CPU: i9-11900K
MOBO: GIGABYTE Z490 VISION G LGA 1200 Intel Z490 ATX
Memory: G.Skill Ripjaws V 32GB (16x2), DDR4-3600
Storage: Samsung 970 EVO Plus 2TB M.2-2280 NVME
Video Card: Gigabyte GeForce RTX 3080 TI
PSU: SeaSonic FOCUS Plus Gold 850W
-----
I built this computer a couple of months ago and have been plagued by this issue from the beginning. I've put a lot of effort into troubleshooting, but I'm starting to run out of ideas!
General description of the problem: Seemingly randomly while I'm playing games, my whole computer will shut down and then automatically restart. Sometimes its five minutes after launching a game, sometimes I can play games for 4 days and it's fine. Sometimes its during resource intensive games, sometimes its during less resource intensive games. I have not experienced any crashes while not playing a game.
Long story short, I'm pretty confident it's related to the graphics card, but I'm not sure if there are other steps I should take to try and resolve the issue or if I should just look into returning it.
Datapoints:
- Crashes occurred even after disabling XMP for RAM
- Crashes occurred even after swapping out PSU
- Crashes were reported as LiveKernelEvent 117, 141, and 144; after restart windows would report BlueScreen 116 in the reliability monitor, but I never saw any blue screens.
- Crashes occurred even after uninstalling graphics card drivers and installing older versions with DDU
- I couldn't "force" a crash with benchmarks or simulators (I didnt try for too too long, though)
- After one crash, the system would not turn on at all until I took out the graphics card. This led me to believe there was something in it that might have shorted, and I sent in the card for repair finally "confident" that I had found the root of the problem.
- Crashes did NOT occur when swapping out to my GTX 1080 while the 3080 was getting repaired. I had it in for a month.
- I got the card back a few days ago (RMA didn't say what was "repaired", of course), installed it, and crashed the same day. The crash was slightly different (rather than instantly shutting down, the PC froze for 5 seconds first and I could hear sound still), so I updated graphics drivers again hoping that maybe it was a different issue. Unfortunately, yesterday it crashed during a game in a way identical to the original issues.
Date | GPU Clock [MHz] | Memory Clock [MHz] | GPU Temperature [°C] | Hot Spot [°C] | Memory Temperature [°C] | Fan 1 Speed (%) [%] | Fan 1 Speed (RPM) [RPM] | Fan 2 Speed (%) [%] | Fan 2 Speed (RPM) [RPM] | Memory Used [MB] | GPU Load [%] | Memory Controller Load [%] | Board Power Draw [W] | GPU Chip Power Draw [W] | PWR_SRC Power Draw [W] | PWR_SRC Voltage [V] | 8-Pin #1 Power [W] | 8-Pin #2 Power [W] | Power Consumption (%) [% TDP] | PerfCap Reason [] | CPU Temperature [°C] |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
8/7/2021 19:34 | 2010 | 1187.7 | 59 | 68.1 | 66 | 69 | 1607 | 68 | 1676 | 3964 | 47 | 16 | 233.6 | 109 | 82.2 | 12.2 | 108.7 | 87 | 63.1 | 4 | 63 |
8/7/2021 19:34 | 2010 | 1187.7 | 58.7 | 68 | 64 | 69 | 1604 | 68 | 1676 | 3965 | 44 | 13 | 228.3 | 107.1 | 80.9 | 12.2 | 106.5 | 84.9 | 61.7 | 4 | 63 |
8/7/2021 19:34 | 2010 | 1187.7 | 58.6 | 68.1 | 64 | 69 | 1602 | 68 | 1677 | 3959 | 41 | 12 | 216.5 | 99.3 | 79.3 | 12.2 | 101.7 | 80.3 | 58.5 | 4 | 62 |
8/7/2021 19:34 | 2010 | 1187.7 | 58.7 | 68.2 | 64 | 69 | 1604 | 68 | 1676 | 3966 | 42 | 13 | 224.9 | 103.6 | 81.1 | 12.2 | 105.2 | 83.5 | 60.8 | 4 | 64 |
8/7/2021 19:34 | 2010 | 1187.7 | 58.5 | 67.8 | 64 | 69 | 1602 | 68 | 1676 | 3963 | 43 | 13 | 224.7 | 103.9 | 80.5 | 12.2 | 105 | 83.4 | 60.7 | 4 | 62 |
8/7/2021 19:34 | 2010 | 1187.7 | 58.4 | 67.8 | 64 | 69 | 1602 | 68 | 1679 | 3972 | 42 | 12 | 218.7 | 99.4 | 80.3 | 12.2 | 102.5 | 80.9 | 59.1 | 4 | 62 |
8/7/2021 19:34 | 2010 | 1187.7 | 58.6 | 68.1 | 64 | 69 | 1602 | 68 | 1674 | 3966 | 42 | 13 | 219.9 | 100.4 | 80.6 | 12.2 | 102.9 | 81.7 | 59.4 | 4 | 62 |
8/7/2021 19:34 | 2010 | 1187.7 | 59 | 68.1 | 66 | 69 | 1602 | 68 | 1674 | 3975 | 46 | 14 | 230.7 | 107.6 | 81.9 | 12.2 | 107.3 | 86.1 | 62.4 | 4 | 63 |
8/7/2021 19:34 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | 0 | 63 |
Another datapoint that the graphics card fails before the system goes down.... and also eliminates high usage / temps as the culprit, as far as I can interpret it.
Here's an !analyze on one of the minidumps (if you feel like you could glean more from further investigation of the minidump, I can upload it for you)
Code:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffff8a0f8a4bf010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff80368cf6bd8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
Debugging Details:
------------------
Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
KEY_VALUES_STRING: 1
Key : Analysis.CPU.Sec
Value: 2
Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP
Key : Analysis.DebugData
Value: CreateObject
Key : Analysis.DebugModel
Value: CreateObject
Key : Analysis.Elapsed.Sec
Value: 9
Key : Analysis.Memory.CommitPeak.Mb
Value: 86
Key : Analysis.System
Value: CreateObject
BUGCHECK_CODE: 116
BUGCHECK_P1: ffff8a0f8a4bf010
BUGCHECK_P2: fffff80368cf6bd8
BUGCHECK_P3: ffffffffc000009a
BUGCHECK_P4: 4
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: System
SYMBOL_NAME: nvlddmkm+dc6bd8
MODULE_NAME: nvlddmkm
IMAGE_NAME: nvlddmkm.sys
STACK_COMMAND: .thread ; .cxr ; kb
FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys
OS_VERSION: 10.0.19041.1
BUILDLAB_STR: vb_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10Are there ANY variables / compatibility issues that I could be missing besides the card being faulty? The fact that my 1080 works fine could be the nail in the coffin, but I am obviously very reluctant to return the card in this market if there are any other steps I could be taking...
Last edited:
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