Question Computer hard freezing

[josephshanahan4894]

Hi guys,


So over the past few months (if not over a year) I've been having an issue with freezing on my computer, its something that I have spent hours of time researching and trying to perform fixes for without any progress on a fix, so I'm just looking for some other peoples input.


Computer Specs


CPU - Intel Core i7-4790l, 4.00GHz


GPU - MSI GTX 1080 8GB


RAM - 16GB (2x8GB) Corsair DDR3 Vengeance Pro Series Red PC3-12800 (1600)


Motherboard - ASUS Z87-K


PSU - 750w Corsair RM Series


Storage -


SanDisk SSD PLUS 240 GB Sata III 2.5 Inch Internal SSD, Up to 530 MB/s


2TB SSHD (Will update when I have name, if needed)


OS - Windows 10, x64


The issue


I'll describe what happens to the best I can. When playing games such as Star Citizen (On SSD) or recently Assassins Creed Origins the computer will just stop/freeze. All sound will cut and the computer wont respond to any form of input, mouse/keyboard, even the power/reset button on the front stop responding. The only way I can turn off the PC is to hold the power button to shut it down, or off at the wall. The screens basically look like I'm viewing a screenshot, if I was to take a picture of my monitors when it happens and show you that's basically how I see it, screens remain on with what I was doing just nothing is moving and all sound is gone.


Nothing appears within the event log aside from the error of me shutting down the PC in that way. The crash itself is completely random, I can go a for hours on the computer with no issue sometimes, even days but then it randomly appears again. It can happen multiple times a day, or just once a week. Nothing happens before hand, for example I can be playing a game completely normally then suddenly its froze, no spiking/high temperatures so I don't believe that is the issue, I have spent hours monitoring temperatures during play and nothing should be high enough to cause alarm. The only connection I seem to find is this error appearing at the same time as the computer shutdown error is this - The driver \Driver\WUDFRd failed to load for the device ACPI\PNP0A0A\2&daba3ff&0.


There isn't an obvious connection between when the crashes happen also, I can be playing a multiplayer game, single player game, watching a Youtube video or simply reading something on Reddit and its gone. I've even moved from Chrome to Firefox after reading posts online that share similar crashes when using chrome. The RAM is new only being a few weeks old, this issue happened before replacing the RAM. I also changed the SSD recently (within 4 weeks) thinking this help the issue which to some extent it has, I no longer face crashes when performing basics tasks such as using Windows or browsing the internet, however Star Citizen still crashes my PC running off the SSD. I have also re-installed Windows to no real help.


Sorry for the lengthy post but I just wanted to provide as much information as possible.


Thanks for reading and I'd be incredibly grateful if anyone was able to provide any form of advice/knowledge on my issue.

 

[Ralston18]

My first thought would be the PSU. It may no longer be able to sustain the power demands of your system.

At the moment it is likely working at some threshold limit. Everything is fine and then that "limit" is reached and the system crashes. Likely some "perfect storm" of events.

You looked at Event Viewer which is good. However, look at Reliability History/Manager. May find another clue or two there.

And you can also run Task Manager and Resource Monitor. Either one may reveal some leading cause for the crashes or some combination of events that lead to the crash.

 

[josephshanahan4894]

I was thinking the same thing, do you think it might be worth going to a 850w PSU instead or higher?

Thank you for the help