So I've been trying to help a buddy out with fixing his computer for maybe around a week now and I've reached a point of being completely stumped.
Currently, the PC only blue screens whenever he tries to steam off of OBS, but during normal usage. It's happened consistently whenever he tries to stream, usually within 1/2 hour of starting.
His current computer build is
MSI 970 Gaming MOBO
24 GB RAM G.Skills Ripjaw
Ryzen 370 Graphics Card
Corsair CX430 Power Supply
AMD FX 8320e CPU
And a Cooler Master Hyper 212 CPU cooler.
Now I tried looking up the error it was spitting out, the BUGCODE_USB_DRIVER and we tried a fair deal of the solutions that it gave.
Namely trying to update drivers (through SDI), unplugging the webcam, and trying to play around with the settings.
It's still happening, however.
Now, I've never dealt with reading dump files before, so I'm extremely green when it comes to understanding it. I would appreciate it immensely if someone could spotcheck me and help point me in the right direction.
From my understanding of it, it seems to me that we need to update his USB drivers?
Again, thanks, and let me know if I missed anything that would help you guys better understand.
Here's the crash analysis I got from OSR:
Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 8 Kernel Version 17763 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Machine Name:
Kernel base = 0xfffff805
Debug session time: Thu Mar 14 14:04:06.114 2019 (UTC - 4:00)
System Uptime: 0 days 3:18:54.937
***
BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000002, BAD_URB The USB client driver has submitted a URB that is
still attached to another IRP still pending in the bus
driver.
Arg2: ffff858cb1b80d00, Address of pending IRP.
Arg3: ffff858cb5e89010, Address of IRP passed in.
Arg4: ffff82045ad723e0, Address URB that caused the error.
Debugging Details:
------------------
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
HARDWARE_VENDOR_ID: VID1002
HARDWARE_DEVICE_ID: PID4396
HARDWARE_SUBSYS_ID: REV00
HARDWARE_ID: VID1002_PID4396
IRP_ADDRESS: ffff858cb1b80d00
DEVICE_OBJECT: ffff858cac593050
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: 0xFE
PROCESS_NAME: obs64.exe
CURRENT_IRQL: 2
BAD_PAGES_DETECTED: df58
LAST_CONTROL_TRANSFER: from fffff8058761d3db to fffff8057ddb55e0
STACK_TEXT:
ffff8204
ffff8204
ffff8204
ffff8204
ffff8204
ffff8204
ffff8204
ffff8204
ffff8204
ffff8204
ffff8204
ffff8204
ffff8204
ffff8204
STACK_COMMAND: kb
SYMBOL_NAME: PAGE_NOT_ZERO
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: Unknown_Module
IMAGE_NAME: Unknown_Image
DEBUG_FLR_IMAGE_TIMESTAMP: 0
BUCKET_ID: PAGE_NOT_ZERO
Followup: MachineOwner
---------
*** Memory manager detected 57176 instance(s) of page corruption, target is likely to have memory corruption.
Just in case, here's the actual file, if it's needed: http://www.mediafire.com/file/ddggbi3y0ggyqqq/031419-26687-01.dmp
Currently, the PC only blue screens whenever he tries to steam off of OBS, but during normal usage. It's happened consistently whenever he tries to stream, usually within 1/2 hour of starting.
His current computer build is
MSI 970 Gaming MOBO
24 GB RAM G.Skills Ripjaw
Ryzen 370 Graphics Card
Corsair CX430 Power Supply
AMD FX 8320e CPU
And a Cooler Master Hyper 212 CPU cooler.
Now I tried looking up the error it was spitting out, the BUGCODE_USB_DRIVER and we tried a fair deal of the solutions that it gave.
Namely trying to update drivers (through SDI), unplugging the webcam, and trying to play around with the settings.
It's still happening, however.
Now, I've never dealt with reading dump files before, so I'm extremely green when it comes to understanding it. I would appreciate it immensely if someone could spotcheck me and help point me in the right direction.
From my understanding of it, it seems to me that we need to update his USB drivers?
Again, thanks, and let me know if I missed anything that would help you guys better understand.
Here's the crash analysis I got from OSR:
Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 8 Kernel Version 17763 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Machine Name:
Kernel base = 0xfffff805
7dc02000 PsLoadedModuleList = 0xfffff805
7e01d9f0Debug session time: Thu Mar 14 14:04:06.114 2019 (UTC - 4:00)
System Uptime: 0 days 3:18:54.937
***
- *
- Bugcheck Analysis *
- *
BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000002, BAD_URB The USB client driver has submitted a URB that is
still attached to another IRP still pending in the bus
driver.
Arg2: ffff858cb1b80d00, Address of pending IRP.
Arg3: ffff858cb5e89010, Address of IRP passed in.
Arg4: ffff82045ad723e0, Address URB that caused the error.
Debugging Details:
------------------
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
HARDWARE_VENDOR_ID: VID1002
HARDWARE_DEVICE_ID: PID4396
HARDWARE_SUBSYS_ID: REV00
HARDWARE_ID: VID1002_PID4396
IRP_ADDRESS: ffff858cb1b80d00
DEVICE_OBJECT: ffff858cac593050
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: 0xFE
PROCESS_NAME: obs64.exe
CURRENT_IRQL: 2
BAD_PAGES_DETECTED: df58
LAST_CONTROL_TRANSFER: from fffff8058761d3db to fffff8057ddb55e0
STACK_TEXT:
ffff8204
5ad72048 fffff805
8761d3db : 00000000000000fe 00000000
00000002 ffff858cb1b80d00 ffff858c
b5e89010 : nt!KeBugCheckExffff8204
5ad72050 fffff805
876058f4 : ffff858cb5e89010 ffff858c
ac5931a0 ffff858cb5e89010 fffff805
7dcbba74 : USBPORT!USBPORT_ProcessURB+0x177abffff8204
5ad721b0 fffff805
7dcba0d9 : ffff858cacb9b000 00000000
00220003 0000000000000000 ffff858c
acb9b060 : USBPORT!USBPORT_Dispatch+0x1d4ffff8204
5ad72210 fffff805
877c6981 : 0000000000220003 ffff858c
acb9b060 ffff858cb5e89010 fffff805
7dd2e91c : nt!IofCallDriver+0x59ffff8204
5ad72250 fffff805
877cb013 : ffff8204496f3034 fffff805
4f494449 ffff858cacb9b060 ffff858c
b5e89010 : usbhub!UsbhPdoInternalDeviceControl+0x1f1ffff8204
5ad722c0 fffff805
7dcba0d9 : 0000000000000000 00000000
00000000 0000000000000701 ffff8204
5ad72390 : usbhub!UsbhGenDispatch+0x43ffff8204
5ad722f0 fffff805
853652ac : 00000000000000c8 fffff805
00000005 ffff858cb16b0520 fffff805
7dcbbd87 : nt!IofCallDriver+0x59ffff8204
5ad72330 00000000
000000c8 : fffff80500000005 ffff858c
b16b0520 fffff8057dcbbd87 00000000
00000000 : ElgatoGC658+0x52acffff8204
5ad72338 fffff805
00000005 : ffff858cb16b0520 fffff805
7dcbbd87 0000000000000000 00000000
00000000 : 0xc8ffff8204
5ad72340 ffff858c
b16b0520 : fffff8057dcbbd87 00000000
00000000 0000000000000000 ffff9781
9c680101 : 0xfffff80500000005
ffff8204
5ad72348 fffff8057dcbbd87 : 00000000
00000000 0000000000000000 ffff9781
9c680101 ffff82045ad72390 : 0xffff858c
b16b0520ffff8204
5ad72350 ffff858c
b1dca6d8 : 000000005a060000 ffff8204
5ad72398 ffff82045ad72398 00000000
00020032 : nt!IopFreeIrp+0x107ffff8204
5ad72390 00000000
5a060000 : ffff82045ad72398 ffff8204
5ad72398 0000000000020032 ffff858c
a5961610 : 0xffff858cb1dca6d8
ffff8204
5ad72398 ffff82045ad72398 : ffff8204
5ad72398 0000000000020032 ffff858c
a5961610 fffff805853653c5 : 0x5a060000
ffff8204
5ad723a0 ffff82045ad72398 : 00000000
00020032 ffff858ca5961610 fffff805
853653c5 0000000000000000 : 0xffff8204
5ad72398ffff8204
5ad723a8 00000000
00020032 : ffff858ca5961610 fffff805
853653c5 0000000000000000 fffff805
7dd1a200 : 0xffff82045ad72398
ffff8204
5ad723b0 ffff858ca5961610 : fffff805
853653c5 0000000000000000 fffff805
7dd1a200 ffff858cb1dca4a0 : 0x20032
ffff8204
5ad723b8 fffff805853653c5 : 00000000
00000000 fffff8057dd1a200 ffff858c
b1dca4a0 ffff858c7070534b : 0xffff858c
a5961610ffff8204
5ad723c0 00000000
00000000 : fffff8057dd1a200 ffff858c
b1dca4a0 ffff858c7070534b 00000000
00170088 : ElgatoGC658+0x53c5STACK_COMMAND: kb
SYMBOL_NAME: PAGE_NOT_ZERO
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: Unknown_Module
IMAGE_NAME: Unknown_Image
DEBUG_FLR_IMAGE_TIMESTAMP: 0
BUCKET_ID: PAGE_NOT_ZERO
Followup: MachineOwner
---------
*** Memory manager detected 57176 instance(s) of page corruption, target is likely to have memory corruption.
Just in case, here's the actual file, if it's needed: http://www.mediafire.com/file/ddggbi3y0ggyqqq/031419-26687-01.dmp