Computer keep randomly freezing

[triplestack92]

My pc is constantly freezing, when gaming or performing basic tasks, it just hits something and has a HUGE fps drop and then freezes, audio still plays through if that means something (Just say if i have spotify open)

The crash forces me to force restart my pc with the button on the pc, this shit happens at least 5 times a day and is extremely annoying

my specs
Case: NZXT H440 Mid Tower Case with Side Window - White/Black
CPU: Intel® Core™i7 Six Core Processor i7-4930K (3.4GHz) 12MB Cache
CPU Cooler: NZXT RL-KRX62-01 280 mm Kraken Series All-in-One Liquid Cooler - Black
Motherboard: ASUS® P9X79 LE: INTEL® SOCKET LG2011
RAM: 16GB KINGSTON HYPER-X FURY DUAL-DDR3 1600MHz (2 x 8GB)
HDD: 2TB 3.5" SATA-III 6GB/s HDD 7200RPM 64MB CACHE
SSD: Samsung 850 EVO 500 GB 2.5 inch Solid State Drive
PSU: CORSAIR 550W VS SERIES™ VS-550 POWER SUPPLY
Sound Card: ONBOARD 8 CHANNEL (7.1) HIGH DEF AUDIO (AS STANDARD)
OS: Windows 10
Lighting Controller: NZXT Hue
Lights: 3-LED fans, 4 NZXT LED strips, 2 NZXT LED Cables


Monitor 1: LG 25UM58-P 25-Inch 21:9 UltraWide FHD IPS Monitor - USING HDMI
Monitor 2: Samsung S22F350 22-Inch HDMI LED Monitor - USING DISPLAY PORT TO HDMI
Monitor 3: Some AOC 720p monitor - USING DVI-D TO VGA

 

[triplestack92]

Have you run a memory check from the BIOS? Might be worthwhile to do that before any reinstall of Windows is done.

I've tried doing multiple memory diagnostics, it seems to always crash or take a ridiculously long time to complete as it sticks at a percentage.

That isn't a good sign. The computer shouldn't crash when it does a memory check nor get stuck. This might be a RAM problem. https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/computer-freezes-during-memory-diagnostic/df847faa-1f3e-4cba-b6ed-8815a0bac010
https://www.bleepingcomputer.com/forums/t/651853/random-crash-restart-windows-memory-diagnostic-report-detected-hardware-err/

Right, so i did it again, and it did go through before i was changing it to do an extended memory check but every time i changed it, it got confused i guess, it was able to work out the percentage of completion or anything.
if it went through fine though, it came up saying no errors found.

 

[jeremyj_83]

At this point I would say that we are at the point in which you will have to go and try reinstalling Windows and hopefully that will fix the issue.

 

[triplestack92]

At this point I would say that we are at the point in which you will have to go and try reinstalling Windows and hopefully that will fix the issue.

By reinstalling windows do you reset the entire sdd and hdd or can you just reinstall windows?

 

[jeremyj_83]

In Windows 10 there is an option you can try called "Reset this PC." It is located in PC Settings > Update & Security > Recovery In this setting you can choose to wipe everything and reinstall Windows, or save your files and data and reinstall Windows. Otherwise if you were to go to old route it would require a total wipe of the disk that has Windows installed on it via a bootable USB or DVD.