[SOLVED] Computer keeps crashing not sure why

[Tech_head]

Hello, recently my computer has been crashing a lot lately when I launch games like Dota 2, COD, and Rocket League. I've tried many things like defragging my hard drive, setting my ram speed to 3000, resetting my ram and GPU, and uninstalling my old GPU drivers and installing the latest version but I still get crashes. At this point, my last resort would have to be installing a clean version of windows and hope that fixes everything for me. Here is my spec list:

CPU: Ryzen 5 2600x (no overclocking)

GPU: Radeon RX 5700XT my Powercolor plower version

Ram: 2x8sticks of ddr4 ram 3200

Motherboard: ROG STRIX B-450-F

PSU: Corsair Cx750m

I think that's it.

I guess I have crash logs too but not even sure how to read them.
Event viewer: https://media.discordapp.net/attach...46304647168/unknown.png?width=1442&height=507

Reliability history: https://cdn.discordapp.com/attachments/510266721869889537/675164542967218186/unknown.png

 

[Ralston18]

PSU:

Make, model, wattage, age, condition?

Look in Reliability History and Event Viewer for error codes and warnings that correspond with the crash times.

 

[Tech_head]

PSU:

Make, model, wattage, age, condition?

Look in Reliability History and Event Viewer for error codes and warnings that correspond with the crash times.

Thanks, I update the list. its a corsair cx 750m Ive had it for almost 2 years now maybe 2 in a half.
also i searched up the reliability history and got this:
https://cdn.discordapp.com/attachments/510266721869889537/675164542967218186/unknown.png

Looks like it may be whatever dwm is because it's on there 3 times. ill probably check task manager to see what it is

Edit: its just task manager so I'm still a little unsure

 

[Ralston18]

"Windows was not properly shutdown" is captured as a result of physical power losses.

For example: a power outage, someone unplugging the computer, someone flipping off the power switch.

Overall not clicking the normal Windows "shutdown" icon and letting the system do its power off housekeeping and gracefully shutting down.

A faulty PSU that stops providing power or only provides insufficient power can lead the system to believe that power is "off".

As for dwm.exe -

https://www.howtogeek.com/howto/windows-vista/what-is-dwmexe-and-why-is-it-running/

"Stopped working" and "Stopped responding"

However, I also noted several Radeon errors as well.

Both are "display" related and likely to show up whenever the GPU is being pressured during intense activities such as gaming or graphics.

Two immediate suggestions:

First: run "sfc /scannow" via the command prompt.

Reference:

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

Second: reinstall the GPU drivers being sure that you download the applicable driver via the GPU manufacturer's website. Download, reinstall, and reconfigure.

The immediate objective is to try to narrow down the source of the problem: configuration, software(drivers), or hardware.

Configuration and software first.

Then next would be hardware: pull the GPU and see what happens with just the motherboard's iGPU and/or swap in another known working GPU. And try your current GPU in another known system, etc. Whatever is viable to try as a matter of hardware troubleshooting.

 

[aproudnoob]

Could you find any 'Critical' events in Event Viewer? If so, look for error code 41. And if there are no bug codes in that event then it's hardware...not software/OS. I had this issue and solved it yesterday by switching the PSU.

 

[Tech_head]

"Windows was not properly shutdown" is captured as a result of physical power losses.

For example: a power outage, someone unplugging the computer, someone flipping off the power switch.

Overall not clicking the normal Windows "shutdown" icon and letting the system do its power off housekeeping and gracefully shutting down.

A faulty PSU that stops providing power or only provides insufficient power can lead the system to believe that power is "off".

As for dwm.exe -

https://www.howtogeek.com/howto/windows-vista/what-is-dwmexe-and-why-is-it-running/

"Stopped working" and "Stopped responding"

However, I also noted several Radeon errors as well.

Both are "display" related and likely to show up whenever the GPU is being pressured during intense activities such as gaming or graphics.

Two immediate suggestions:

First: run "sfc /scannow" via the command prompt.

Reference:

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

Second: reinstall the GPU drivers being sure that you download the applicable driver via the GPU manufacturer's website. Download, reinstall, and reconfigure.

The immediate objective is to try to narrow down the source of the problem: configuration, software(drivers), or hardware.

Configuration and software first.

Then next would be hardware: pull the GPU and see what happens with just the motherboard's iGPU and/or swap in another known working GPU. And try your current GPU in another known system, etc. Whatever is viable to try as a matter of hardware troubleshooting.

I think im getting that message because usually when my screen just goes black or it freezes up on me and doesnt come back after a minute or two ill hold the power button for a hard shut down.

One thing i noticed earlier I tried to play a game of dota 2 and my screen went black and I feel like the fan speed on my grapics card slowed down since it made less noise.

This might be why: https://cdn.discordapp.com/attachments/510266721869889537/675466042327171082/unknown.png

I also ran the scan in command prompt and got "
Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations."

Currently updating my drivers so ima see how that goes. I can also test my GPU by just going back to my old one I have.

Also when you said "
Both are "display" related and likely to show up whenever the GPU is being pressured during intense activities such as gaming or graphics."
Yeah normally only see the crashes when I'm launching a fresh game and when it crashes i oftentimes lose display signal from both my monitors and have to hard shutdown.