Computer Locks up, no BSOD,

[jayar0729]

Good Day, really need help guys. I recently replaced my Gigabyte 970a ds3p to MSI 970a Gaming motherboard for my FX 6300. After using it for a couple of days, my computer suddenly locks up. No HDD light, mouse is on but cursor not moving, keyboard not functioning. I tried to replug my usb mouse and it did not turn on(no lights). So I reset my PC and everything works fine again for several hours, or sometimes days. I hope someone can give me an answer. thanks

 

[Paul NZ]

Do a clean install if you didnt

 

[jayar0729]

Do a clean install if you didnt

thanks for answering. I already done clean installation of windows 10 thrice. But the problem still persist.

 

[jr9]

I've seen this issue occur if either of these are not seated quite right:

- RAM
- GPU
- Anything in the PCI slot

As the issue began after your motherboard upgrade, consider reseating these things. I also recommend updating any device or chipset drivers. If you post your system specs, we could help you locate any possible hardware incompatibilities as well.

 

[jayar0729]

I've seen this issue occur if either of these are not seated quite right:

- RAM
- GPU
- Anything in the PCI slot

As the issue began after your motherboard upgrade, consider reseating these things. I also recommend updating any device or chipset drivers. If you post your system specs, we could help you locate any possible hardware incompatibilities as well.

thank for answering.
Specification:
AMD FX6300
MSI 970 gaming motherboard
Palit GTX 1050ti
8gb Team Elite
windows 10

I have tried reseating all my components, but the problem still persist.

 

[jr9]

The parts are all compatible assuming your RAM frequency is 1066 / 1333 / 1600 / 1866 / 2133.

How are your CPU temps on idle? A bad CPU cooler install can cause overheating and throttling/lockups.

This may be a driver issue. When it freezes, does the sound continue if there is any? Also, did you install everything in the NVIDIA package or just the driver? There are known conflicts with NVIDIA audio and Realtek. One way to help identify NVIDIA drivers are at fault is to see if the problem occurs in safe mode where they are all disabled.

Making sure your chipset drivers and Windows is updated can also help. If that doesn't help, I'd try a BIOS update.

As it's a new board, it could also be a bad motherboard. It's a lower end AM3 board; could be defective if it is failing out of the box and it being the only part that changed.

 

[smorizio]

as posted could be bad vrm on the mb. download hardware info 64 bit set it to logging and sensor watch your power supply rails make sure they stay within atx spec.

 

[jr9]

as posted could be bad vrm on the mb. download hardware info 64 bit set it to logging and sensor watch your power supply rails make sure they stay within atx spec.

That's the 12V, 3V, and 5V under motherboard right? I've never heard of VRM until today. TY

 

[jayar0729]

The parts are all compatible assuming your RAM frequency is 1066 / 1333 / 1600 / 1866 / 2133.

How are your CPU temps on idle? A bad CPU cooler install can cause overheating and throttling/lockups.

This may be a driver issue. When it freezes, does the sound continue if there is any? Also, did you install everything in the NVIDIA package or just the driver? There are known conflicts with NVIDIA audio and Realtek. One way to help identify NVIDIA drivers are at fault is to see if the problem occurs in safe mode where they are all disabled.

Making sure your chipset drivers and Windows is updated can also help. If that doesn't help, I'd try a BIOS update.

As it's a new board, it could also be a bad motherboard. It's a lower end AM3 board; could be defective if it is failing out of the box and it being the only part that changed.

My ram's freq is 1600 and according to mobo's manual its compatible. My Core temp at idle is 17c and around 58 at load. I have installed NVIDIA package I think but uninstalled some part of it. When it freezes sound is not playing either. It could be troublesome run in safe mode as sometimes the problem persist days apart. My motherboard doesn't have chipset driver for windows 10. BIOS already update to latest version

 

[jayar0729]

as posted could be bad vrm on the mb. download hardware info 64 bit set it to logging and sensor watch your power supply rails make sure they stay within atx spec.

as posted could be bad vrm on the mb. download hardware info 64 bit set it to logging and sensor watch your power supply rails make sure they stay within atx spec.

That's the 12V, 3V, and 5V under motherboard right? I've never heard of VRM until today. TY

i have a reading on MSI command center 3.280v, 5.003v, 11.986v
could it be that 3.280v and 11.986v are low voltages? should it be above 3.3 and 12 volts?

 

[jr9]

So it isn't drivers probably, overheating, compatibility, VRM unless I'm reading the numbers wrong. It's also hard to trigger the problem if it occurs randomly over days. TBH, if you don't have a spare board to try, I'd consider just RMAing it. If everything started having issues when you moved to the new board then the issue probably lies where the change was made unless you didn't have Windows 10 before. If they send back another board with the same issue you'd know you have a phantom software issue but generally only hardware problems can completely hardlock a PC and there should be nothing wrong with the other parts. The RMA route is a bit nuclear but sometimes it's not worth the time trying to make a board work especially if its flaking on you out of the box.

Maybe someone else has a better idea hopefully.

 

[jayar0729]

So it isn't drivers probably, overheating, compatibility, VRM unless I'm reading the numbers wrong. It's also hard to trigger the problem if it occurs randomly over days. TBH, if you don't have a spare board to try, I'd consider just RMAing it. If everything started having issues when you moved to the new board then the issue probably lies where the change was made unless you didn't have Windows 10 before. If they send back another board with the same issue you'd know you have a phantom software issue but generally only hardware problems can completely hardlock a PC and there should be nothing wrong with the other parts. The RMA route is a bit nuclear but sometimes it's not worth the time trying to make a board work especially if its flaking on you out of the box.

Maybe someone else has a better idea hopefully.

I'm also thinking my about my psu, Thank you for helping.

 

[johnbl]

reboot your machine, reinstall the GPU drivers from the graphic vendors website. then reboot again.
windows update has been updating the GPU base drivers and causing problems with OEM installs. I have seen several bugchecks with GPU base drivers dated 12/5/2017 and 12/15/2017 that were in conflict with the OEM gpu builds that were installed.

otherwise, provide the current memory dump so it can be looked at with the windows debugger.

 

[smorizio]

https://www2.ati.com/drivers/17.40/amd-chipset-drivers.exe
on amd web site under drivers are the newest drivers for the 970 chipset.

 

[jayar0729]

Good Day, I think I have found the problem. I replaced my PSU and so far not experiencing the problem anymore. Thanks for helping folks.

 

[jayar0729]

Good Day. Just an update to my problem. PSU doesn't seem to be the culprit. After using my newly acquired PSU for couple of days without trouble, the problem comes back. So I decided to downgrade my OS from windows 10 to windows 7 and after almost a month no locks up anymore.