[SOLVED] Computer locks up when opening a game

[dr3w.v1ct]

Hello all, I just came here to ask if anyone can help me with this issue. Previously, I have been gaming off the Ryzen 5 2400g Integrated GPU and now that I have a dedicated graphics card every time I open a game my computer locks up after a couple of seconds/minutes. I have tried installing a fresh copy of Windows and used DDU to remove all of the Integrated GPU drivers yet I still get constant lock ups and it only happens when I play any game, it never occurs while browsing the web or just left idle my temps also seem to be pretty fine never going above 60 degrees, any help would be appreciated!

specs:
Mobo: Gigabyte b350m ds3h
Ram:8x1gb 3000mhz Hyperx
Gpu: Amd Rx 480
cpu: ryzen 5 2400g
hdd: WD 1 Tb 7.2k Rpm

 

[Supahos]

What power supply do you have? Where did you buy your GPU from?

 

[dr3w.v1ct]

What power supply do you have? Where did you buy your GPU from?

I have a 650w Corsair bronze power supply, and i got the GPU from a family member of mine. \

 

[Supahos]

Was it 100% sure working when they removed it?

 

[dr3w.v1ct]

Was it 100% sure working when they removed it?

according to them it was it hasn't been used, for context he sells computer parts, I bought this GPU off of him.

 

[Supahos]

https://www.userbenchmark.com

See if it locks up running this, also post the link you get when it's over.

Monitor temps during the run

 

[dr3w.v1ct]

https://www.userbenchmark.com

See if it locks up running this, also post the link you get when it's over.

Monitor temps during the run

I'll try it when I get home and get back to you ASAP, i posted this in advance, wasn't expecting such a quick reply haha

 

[dr3w.v1ct]

Was it 100% sure working when they removed it?

https://www.userbenchmark.com

See if it locks up running this, also post the link you get when it's over.

Monitor temps during the run

I didn't get any lock ups during the test and my temps were around 50 degrees during it here are the results
https://www.userbenchmark.com/UserRun/13911728

 

[Supahos]

Okay I assume you have the power connections going to the 480, and your monitor is plugged into the 480 not the motherboard.

And consider updating the BIOS on your motherboard if 1&2 are done correctly

Everything in your system except the 480 are working great. Ram is at 2666 instead of 3000 but that can be worked on later

 

[dr3w.v1ct]

Okay I assume you have the power connections going to the 480, and your monitor is plugged into the 480 not the motherboard.

And consider updating the BIOS on your motherboard if 1&2 are done correctly

Everything in your system except the 480 are working great. Ram is at 2666 instead of 3000 but that can be worked on later

Yeah I have power connectors plugged into the gpu and the monitor is also plugged into the GPU, I'll try to update the motherboard bios, however, if I remember correctly I already had updated to the latest bios, anyways I'll check.

 

[dr3w.v1ct]

Okay I assume you have the power connections going to the 480, and your monitor is plugged into the 480 not the motherboard.

And consider updating the BIOS on your motherboard if 1&2 are done correctly

Everything in your system except the 480 are working great. Ram is at 2666 instead of 3000 but that can be worked on later

Ok, I just updated the bios and so far so good, no crashes/lock ups yet

 

[Supahos]

Rerun the benchmark see if the 480 score improved?

 

[dr3w.v1ct]

Rerun the benchmark see if the 480 score improved?

Doesn't seem like it has https://www.userbenchmark.com/UserRun/13913144

 

[dr3w.v1ct]

Tough luck, it just Locked up on me.