Computer not getting to login screen with Graphics Card Plugged in.

[natureboy2711]

I have an issue where my computer wont fully boot to the login screen. It started yesterday when I was playing Civ 5 with a friend of mine, when my screen suddenly went completely blue (No words, just a blue screen) and restarted. Since then, I have not been able to get my computer to completely load to the login screen with my Graphics card plugged in. It runs fine when it's on safe mode, but when running on normal mode, it freezes before it gets to the login screen. It boots up, runs fine, but as soon as the windows screen is done loading and it tries to go to the login screen, it's like it freezes. My light on my mouse turns off, my keyboard shuts off, and it freezes up. Every time I have to restart my computer, and it does the same thing. I don't know if it's a software issue, or an actual hardware issue. I have checked my BIOS settings, reset my motherboard, taken the graphics card out, uninstalled then reinstalled the graphics card software, and run a system diagnostic to no avail. Any help would be greatly appreciated. If anymore info is needed, ask for it and I will post it down below.



My system specs are:

Motherboard- MSI z97 Pc Mate

Grapics Card- EVGA gtx 980 Classified

Power Supply- Rosewill Quark-750, Quark Series 750W Full Modular

Processor- Intel Core i7 - 4770 @ 3.40 GHz

Ram- 12 gb Ripjaws series

System Type- 64-bit Operating System / Windows 10

 

[AliMickey]

try reinserting your graphics card. check that all connections are secure. turn your PC off from the wall and on again.

 

[James Mason]

Boot into safemode with networking:
http://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10

If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.

To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.

After (or before removing the old drivers, just put the new ones on the desktop or somewhere handy) rebooting back into Windows, manually download the latest drivers from Nvidia or AMD, don't use auto detect, choose you GPU model and OS from the drop down lists.
Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download
Intel: http://www.intel.com/content/www/us/en/support/detect.html

 

[natureboy2711]

Boot into safemode with networking:
http://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10

If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.

To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.

After (or before removing the old drivers, just put the new ones on the desktop or somewhere handy) rebooting back into Windows, manually download the latest drivers from Nvidia or AMD, don't use auto detect, choose you GPU model and OS from the drop down lists.
Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download
Intel: http://www.intel.com/content/www/us/en/support/detect.html

It worked up until I downloaded the driver back. I am certain it is a software issue, I just don't know. I had to put it in safe mode when I was installing the driver otherwise the screen would turn black and it would freeze. It also still froze up before the login screen. I don't know what is going on with it, but thanks for the reply. If you know what is going on, it would be greatly appreciated if further help can come.

 

[James Mason]

so without the nvidia driver installed, you can get into non-safemode windows just fine?

is reinstalling windows an option for you?

If it is, you'll have to try that, because the only other option would be to RMA the video card back to EVGA (assuming its still under manufacturer warranty) and tell them the situation with the card, because the windows basic drivers are letting it work with the most basic of functionality, but the nvidia drivers can access the advanced features of the card and it seems to break.

It's "possible" the PSU could have caused the damage, but very unlikely as the quark series is pretty good quality wise. It's more likely something on the GPU broke.