Computer Randomly Crashes while Gaming (overwatch)

[Alec L]

So almost every day. I Play Overwatch and Depth mostly but it only crashes on Overwatch. It will just black screen and restart itself. It doesn't turn off though. (lights dont turn off)

When playing overwatch my GPU stays at around 75C and sometimes goes up to 80C but never higher than that.

I tested my CPU while playing overwatch and stays at 35C to 45C highest was 47C

When Idle it stays around 35C highest at 37C

I have a XFX Radeon RX 480 8G and an amd fx 6300.

I upgraded my power supply to 600B Watt EVGA psu and my old r7 250 thinking that was the problem. but it wasnt.

It cant be the CPU either because it seems to be at the right temps while gaming.

The PC I have originally is the CyberPower gua3400a which can be found here: https://www.amazon.com/CyberpowerPC-Gamer-GUA3400A-Gaming-Desktop/dp/B0111MU5ZA

Some More Specs:
gigabyte ga-78lmt-s2
1TB HDD
8GB DDR3 Ram

Nothing in my PC is overclocked.

If anyone needs more info just ask in the comments and i will try to reply as fast as possible.

 

[elbert]

Check your HD for smart errors, generic, and self test. If its a WD use their data lifeguard or if its a seagate driver use seatools. If you have a SSD boot drive look up their tools and test also.
http://www.seagate.com/support/downloads/seatools/

 

[Alec L]

Check your HD for smart errors, generic, and self test. If its a WD use their data lifeguard or if its a seagate driver use seatools. If you have a SSD boot drive look up their tools and test also.
http://www.seagate.com/support/downloads/seatools/

First off, my HDD is a Toshiba. I installed CrystalDiskInfo and it said The HDD's health was good, no errors. Its temp was 28C. Is there anything else i can do? sorry, im new to this hardware and computers and stuff i just like to play my games and not worry about crashes or restarts.
If you need anymore information just ask me i can look for it

 

[elbert]

Trying testing with seatools or data lifeguard. That program is just for getting systems info. You need to know if your HD has bad sectors or about to die causing the crashes.

 

[Alec L]

will data lifegaurd or seatools it still work even though its toshiba?

 

[elbert]

Should as ive used them to test other makes.

 

[Alec L]

just finished the quick and extended scan, it passed both of them, there doesnt seem to be any problems

 

[elbert]

I suggest you use ccleaner and advanced systemcare to ensure you registry free of errors. Also scan to for the latest windows updates. Use driver booster to get the latest drivers.

Try playing with your anti-virus and firewall turned off in case they are causing the issue. Blizzard may be running anti cheating software one of these are causing conflicts with.

 

[Alec L]

alright i scanned everything with all the programs hopefully it will work! Thanks for all your help too.

 

[Alec L]

seems to have stopped thank you so much for all the help

 

[Alec L]

nevermind just did it again anything else i can do ;w;

 

[elbert]

When your playing try to gauge your low fps. Once you get a good ideal on that then open up radeon settings. click on gaming and select overwatch. At the bottom you will see a slide bar frame rate target control. Set that to your low fps which will smooth out your game play plus remove stress from your components. I would think its your PSU not able to keep up as its quality isn't the best. Given your upgrade the psu and the problem remained my guess is a part isn't getting enough power. Possible your video card needs a small tweak to power. If you overclocked the CPU it may be a bit upstable and needs a bit higher voltage.
You may need to try a clean install of windows and get new drivers. Rule out software.

 

[Alec L]

sorry for the late response there is no tab for overwatch in the gaming section of the radeon settings. so anything else i can try? lowest i get is about 50 and i put the max fps i can get at 90

 

[elbert]

Click on ADD in the upper right hand corner and scan following these steps. This will let you make a profile for the game.
http://support.amd.com/en-us/kb-articles/Pages/How-To-Create-Game-Profiles-Using-AMD-Radeon-Software.aspx