Computer randomly rebooting.

[martz42]

Hi Guys,

So I'm getting issues with a PC I built in 2015 now I have had more time on my hands recently so I am using it more often. I notice now that the computer seems to lock up randomly and reboots.

There are no dump files and memory and graphics card tests seem to be ok.
I do have some event log details which i'll post shortly along with some test results.

Event viewer system log and screenshots of memtest86 and BIOS

I'm getting loads of driver errors for event 219 (kernel-pnp):

The driver \Driver\WudfRd failed to load for the device ROOT\WPD\0000.

After the reboot I get critical events, event 41 kernel-power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

I replaced the PSU with a new one but the issue remains.
I have not recently upgraded the OS.
I have reinstalled windows (8.1)
I have upgraded my BIOS.
I am using the latest drivers.

I think this might be down to the USB controller because in event viewer I am getting a warning about a driver.

Windows Driver Foundation is set to manual but in the past I have seen other users with this issue set it to automatic - this makes no difference for me.

I have found that the voltage for one ram stick seems to jump from 1.200 to 1.184 the other ram seems fine. Again a screenshot of this and the processor voltage will be included.

I also found that the CPU temp seems fine - also in screenshot.

I know my ram needs to be downclocked by the motherboard but I dont believe that should cause an issue.

Can anyone help with this - I really need to start studying again soon.

Specs:

MSI Intel Lga2011-3 X99S Sli Plus 8x DDR4 12x USB 3.0 Gbe Lan Atx Motherboard

Crucial Ballistix Sport BLS2C8G4D240FSA 16GB kit (8GB x 2) DDR4 PC4-19200 Unbuffered NON-ECC 1.2V

Intel i7-5820K Extreme Hex Core CPU Processor (3.30GHz, 15MB Cache, 140W, Socket 2011-V3, 28 Lanes PCI Express Generation 3)

MSI NVIDIA GTX 970 Gaming Twin Frozr HDMI DVI-I DP Graphics Card (4GB, PCI Express, DDR5, 256 Bit)


Samsung 2.5-Inch 250 GB 850 EVO Solid State Drive

x2 generic HDD's that where in a mirrored RAID - which I broke to move to new system

I have also not overclocked at all

Much Appreciated,

Martin

 

[Lutfij]

1| If you should run memtest, you should run it for at least 10 passes per stick per slot to rule out the issue in any one of your sticks of ram or the slots they are in. Speaking of ram, are the populated in the right slots on your motherhood per your manual's instructions?

2| When breadboarded with only your OS drive, can you replicate the issue?

3| You forgot to include the cooling, chassis and the PSU in your spec's list.

4| Pertaining to your motherboard, have you made sure your BIOS is up to date while the rest of your chipset and ME drivers are up to date?

5| Further reading.