Computer Randomly Restarts (Overheating?)

[zhiffy]

Hey!

I've been using my computer for about 2 years now and this whole month, it has been randomly restarting while I am playing games. This occurs about once every day. I updated all my drivers just yesterday and I also cleaned out my computer from any dust. My power options are set to balanced and my maximum processor state % is set to 60%. I set my CPU to run on all 6 cores. I play all my games at low-medium settings and my CPU temperature stays at about 50C-60C. I'm guessing that the issue is overheating as I don't know any other reason on why it restarts.

When my computer restarts, I head in the minidump folder and upload my .dmp file onto osronline.com . Here it tells me why my computer crashes and this is what it has to say. http://prntscr.com/ixtan9

Please help me and thank you for your time!

Specs
CPU: AMD FX-6300 6-Core
CPU Cooler: Hyper Master 212 Evo
Graphics Card: NVIDIA Geforce GTX 750 TI
Power Supply: EVGA 600W 80+ Bronze

 

[Lutfij]

There is no GTX710Ti, there's a GTX710 and a GTX750Ti that may fit your specs, so I'm assuming it's a GTX750Ti. On that note, if you're getting a reboot when you tax the system then it's to do with your PSU. Before borrowing a PSU of similar wattage and of a similar brand, I'd suggest that you make sure your motherboard BIOS is up to date and that you're on the latest chipset drivers for your platform.

Mind sharing what games you play and if the system reboots when idling?

 

[Colif]

It is a 750 TI as he posted about this elsewhere.

@op Can you follow option one here
and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD
copy that file to documents
upload the copy from documents to a cloud server and share the link here and someone will convert the dumps into a format i can read

remove any overclocks, remove any overclocking software as it can cause these too

He getting a WHEA error, they can be any hardware and sometimes software

 

[zhiffy]

It is a 750 TI as he posted about this elsewhere.

@op Can you follow option one here
and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD
copy that file to documents
upload the copy from documents to a cloud server and share the link here and someone will convert the dumps into a format i can read

remove any overclocks, remove any overclocking software as it can cause these too

He getting a WHEA error, they can be any hardware and sometimes software

Hey, I have done the first step but I don't know what you are exactly trying to say in the next step. I have the file ready as my computer just randomly restarted. If you can go more in-depth about the format that I need to do, that would be greatly appreciated.

Update: I accidentally did a typo. I said 710 TI insteand of 750 TI, woops.

 

[Colif]

Did you go here? https://www.tenforums.com/tutorials/5560-configure-windows-10-create-minidump-bsod.html#Part1
follow that to stage 6 and then scroll down to the heading "Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD" and set up the screen like the screenshot shows.

Once win 10 has another bsod, go to c windows/minidump
copy that file to documents
upload the copy from documents to a cloud server and share the link here and someone will convert the dumps into a format i can read

 

[zhiffy]

Did you go here? https://www.tenforums.com/tutorials/5560-configure-windows-10-create-minidump-bsod.html#Part1
follow that to stage 6 and then scroll down to the heading "Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD" and set up the screen like the screenshot shows.

Once win 10 has another bsod, go to c windows/minidump
copy that file to documents
upload the copy from documents to a cloud server and share the link here and someone will convert the dumps into a format i can read

Is there a link that I can upload it to? I don't know any cloud servers.

 

[gardenman]

Hi, copy the files from your C:\Windows\minidump folder to your desktop or documents folder and then upload them to public server so they can be downloaded. Feel free to ZIP them up first. Below is a list of a few of the acceptable public servers:

Google Drive - https://www.google.com/drive/
Microsoft OneDrive - https://onedrive.live.com/
Dropbox - https://www.dropbox.com/
SendSpace - https://www.sendspace.com/
Mediafire - http://www.mediafire.com/

 

[zhiffy]

Hi, copy the files from your C:\Windows\minidump folder to your desktop or documents folder and then upload them to public server so they can be downloaded. Feel free to ZIP them up first. Below is a list of a few of the acceptable public servers:

Google Drive - https://www.google.com/drive/
Microsoft OneDrive - https://onedrive.live.com/
Dropbox - https://www.dropbox.com/
SendSpace - https://www.sendspace.com/
Mediafire - http://www.mediafire.com/

Thank you, that was explained much easier. Also, here is the link gardenman or Colif.

http://www.mediafire.com/file/6ozo6wyc711if88/032918-21390-01.dmp

 

[gardenman]

I ran the dump file through the debugger and got the following information: https://pste.eu/p/1IOp.html

File: 032918-21390-01.dmp (Mar 29 2018 - 18:41:09)
BugCheck: [WHEA_UNCORRECTABLE_ERROR (124)]
Probably caused by: AuthenticAMD (Process: System)
Uptime: 0 Day(s), 0 Hour(s), 00 Min(s), and 04 Sec(s)

The BIOS information was not available in the dump file. This can sometimes mean that you have an outdated BIOS. See if there are any BIOS updates for your motherboard.

I can't help you with this. Wait for additional replies. Good luck.

 

[zhiffy]

I ran the dump file through the debugger and got the following information: https://pste.eu/p/1IOp.html

File: 032918-21390-01.dmp (Mar 29 2018 - 18:41:09)
BugCheck: [WHEA_UNCORRECTABLE_ERROR (124)]
Probably caused by: AuthenticAMD (Process: System)
Uptime: 0 Day(s), 0 Hour(s), 00 Min(s), and 04 Sec(s)

The BIOS information was not available in the dump file. This can sometimes mean that you have an outdated BIOS. See if there are any BIOS updates for your motherboard.

I can't help you with this. Wait for additional replies. Good luck.

Sigh. Thanks for the help and I will see if I can update my BIOS on my motherboard.

 

[Colif]

Try some of Lutjij's ideas, the PC was only on for 4 seconds before it BSOD so it didn't have time to load enough drivers for them to be the cause.

Check the web site for your motherboard and see if you have the latest BIOS as it too could play a part in this error

 

[zhiffy]

I tried to see if I can update my motherboard which is a Gigabyte AM3+ GA-78LMT-USB3 R2. I go on the Gigabyte website and when I select to update my BIOS, there is only one option and it’s the first version. Is my BIOS up to date?

 

[Colif]

I know you say R2 but the motherboard site only lists revisions 4,5 & 6

revision 4 has 4
revision 5 only has 1
revision 6 has 2

So I could guess its revision 5? in which case, if you have FA now, you have latest and only bios.

 

[zhiffy]

So my BIOS is up to date. What is the problem?