Computer says "Connected but no Internet access" yet here I am on the internet.

[brandon75689]

So we finally got a new router for our house and the guy said our coaxe cable was bad and replaced it.

I was connected via Ethernet cable and my windows task bar says "no Internet; but secured". However I was connected to the internet and was using it. But I was only getting like 0.07mbps down. My downloads wouldn't exceed 40kbps.

I decided to instead use my wireless adapter and I'm getting 17mbps down which seems way more accurate. However, in the task manager it also says that I'm "Connected; But no internet access".

But here I am posting on this website and playing games. Can anyone give me some ideas to how to isolate this problem? Do you think its maybe a router firewall problem? And do you think I need a new ethernet cable?

 

[Ralston18]

Specifically what in Task Manager is providing that "Connected but no Internet access" message?

Do you have both the wired and wireless adapters enabled?

 

[brandon75689]

Specifically what in Task Manager is providing that "Connected but no Internet access" message?

Do you have both the wired and wireless adapters enabled?

No, I disable one before I enable another.

This is what I mean. and it shows it regardless if its ethernet or wireless.

 

[Ralston18]

Right click the network icon (with the yellow triangle) and run the network troubleshooter ("Troubleshoot problems").

Do that for both wired and wireless.

 

[brandon75689]

I've tried that and no go. I guess it isn't really a problem as long as everything is working fine.
But I get extremely slow traffic through my ethernet. Should I get a new cable?

 

[Ralston18]

No harm at all in trying another cable. Or even a couple of cables if you have them.

Hopefully known working ethernet cables.

But even a working/existing cable can be sub-par. Recently discovered that during a cable swap when a "suspect" cable actually improved network performance when installed in another home network. Not only did the cable work - it worked better. Network performance jumped.

Vendor, name brands, pricing, specifications etc.. are no longer any guarantee of quality.

 

[brandon75689]

No harm at all in trying another cable. Or even a couple of cables if you have them.

Hopefully known working ethernet cables.

But even a working/existing cable can be sub-par. Recently discovered that during a cable swap when a "suspect" cable actually improved network performance when installed in another home network. Not only did the cable work - it worked better. Network performance jumped.

Vendor, name brands, pricing, specifications etc.. are no longer any guarantee of quality.

What kind of cable should I get? Would it matter if I got a cat5 or 6 with my internet not being very fast?

 

[Ralston18]

Cat 5e should do it. Cat 6 is likely to be expensive but would provide some "future proofing".

Pretty much have to take it on faith that the cable is truly as claimed sans some formal testing and/or physical disection to inspect.

Lots of low quality products out there. Many of the "enclosed" ethernet cables that come with a router or other device tend to be low end. Especially if made overseas with cheap labor and costs. Minimal testing or QA and the printing on the cable itself is no assurance either.

Purchase from a local store ("big box" if you can) so the cable can be returned if necessary. I.e., it does not work at all....

Remember that the network performance will only be as fast as the slowest component. Cables are only one part of the network.

 

[Janice_24]

Specifically what in Task Manager is providing that "Connected but no Internet access" message?

Do you have both the wired and wireless adapters enabled?

 

[Janice_24]

Yes,I connected a new monitor and thats when Im connected but I was not

 

[Janice_24]

Yes,I connected a new monitor and thats when Im connected but I was not

 

[Janice_24]

I have CenturtylinkWifi, after I connected the new Monitor thats when said not connect to the internet jet it show that I was. Help me

 

[Ralston18]

@Janice_24

Please start a new post in the Displays Category.

Try to describe the problem with some additional details and explain what you have done so far.

What make and model monitor do you have and how are you connecting the computer and monitor: e.g., computer motherboard port (built in), a graphics card port?

Creating your own post will create focus on your connection problem by itself and draw more attention as the problem is "unsolved".

Thanks.