Connected to internet but cannot be used

[Mike_jo3]

Hi all,

I have a problem regarding the internet on my new build. I have a 1 PC and also a laptop that is connected to a router. I was downloading on my laptop and I tried to plug in my ethernet cable into the PC. Suddenly my download speed on my laptop drop to a few hundred bytes/s from 400+kb/s. The funny thing is when I want to download or browse from my PC it does not load. I tried ping 192.168.1.1 it gives me <1ms and no packet loss. What should I do to fix this ?

This is my main hardware :
i5-6600K
Asus Z170 Pro-Gaming
(2x8GB) Corsair LPX DDR4
Asus GTX970 STRIX
Corsair RM750i
Windows 10 Education 64 Bit

 

[techgeek]

Can you post an image of a command prompt window after running the command:

ipconfig /all

 

[jamesmcuk]

As techgeek say - but do it for both laptop and PC

 

[Mike_jo3]

As techgeek say - but do it for both laptop and PC

These are the images
Laptop

PC

 

[techgeek]

Well I don't see anything too weird there. I do see there are quite a few IP addresses between the laptop (.103) and your desktop (.135), but they were both assigned by your router. The other odd thing is that your DNS IP address is the router IP address, normally the router forwards the DNS IP addresses assigned by your ISP.

What happens if you run:

tracert www.tomshardware.com

Is should look similar to something like this:

C:\Users\Scott>tracert www.tomshardware.com

Tracing route to a1768.w7.akamai.net [207.228.83.33]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms COBURNINT [172.16.1.1]
2 17 ms 6 ms 19 ms 10.139.24.1
3 11 ms 11 ms 11 ms 75.154.218.47
4 11 ms 11 ms 11 ms h-207-228-83-33.gen.cadvision.com [207.228.83.33]

Trace complete.

DNS should resolve an IP address and then proceed to locate every hop until it gets to the destination IP address.

 

[jamesmcuk]

OK well they look normal. I am wondering if it maybe that because its a new build and I assume therefore a new install of windows that when you connect the PC it is in the background downloading all the windows updates and crippling your bandwidth. Run this and see what the PC is doing in the background https://sourceforge.net/projects/freemeter/

 

[Mike_jo3]

OK well they look normal. I am wondering if it maybe that because its a new build and I assume therefore a new install of windows that when you connect the PC it is in the background downloading all the windows updates and crippling your bandwidth. Run this and see what the PC is doing in the background https://sourceforge.net/projects/freemeter/

Thanks I will try that and will keep you updated!

 

[Mike_jo3]

Well I don't see anything too weird there. I do see there are quite a few IP addresses between the laptop (.103) and your desktop (.135), but they were both assigned by your router. The other odd thing is that your DNS IP address is the router IP address, normally the router forwards the DNS IP addresses assigned by your ISP.

What happens if you run:

tracert www.tomshardware.com

Is should look similar to something like this:

C:\Users\Scott>tracert www.tomshardware.com

Tracing route to a1768.w7.akamai.net [207.228.83.33]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms COBURNINT [172.16.1.1]
2 17 ms 6 ms 19 ms 10.139.24.1
3 11 ms 11 ms 11 ms 75.154.218.47
4 11 ms 11 ms 11 ms h-207-228-83-33.gen.cadvision.com [207.228.83.33]

Trace complete.

DNS should resolve an IP address and then proceed to locate every hop until it gets to the destination IP address.

I will try that later when everyone is not using the internet. My PC will take all the bandwidth once i plugged in the ethernet cable

 

[Mike_jo3]

Well I don't see anything too weird there. I do see there are quite a few IP addresses between the laptop (.103) and your desktop (.135), but they were both assigned by your router. The other odd thing is that your DNS IP address is the router IP address, normally the router forwards the DNS IP addresses assigned by your ISP.

What happens if you run:

tracert www.tomshardware.com

Is should look similar to something like this:

C:\Users\Scott>tracert www.tomshardware.com

Tracing route to a1768.w7.akamai.net [207.228.83.33]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms COBURNINT [172.16.1.1]
2 17 ms 6 ms 19 ms 10.139.24.1
3 11 ms 11 ms 11 ms 75.154.218.47
4 11 ms 11 ms 11 ms h-207-228-83-33.gen.cadvision.com [207.228.83.33]

Trace complete.

DNS should resolve an IP address and then proceed to locate every hop until it gets to the destination IP address.

This is what I got

 

[techgeek]

OK well from that screenshot, it's apparent the DNS is working as it is able to resolve IP addresses.

Going back to your original post, something struck me, you had both the PC and laptop connected at the same time meaning each had it's own cable connected to your router (assuming that you weren't connected wirelessly to the router), am I correct?

If so, have you tried another cable with your PC, possibly the one you were using for your laptop?

 

[Mike_jo3]

OK well from that screenshot, it's apparent the DNS is working as it is able to resolve IP addresses.

Going back to your original post, something struck me, you had both the PC and laptop connected at the same time meaning each had it's own cable connected to your router (assuming that you weren't connected wirelessly to the router), am I correct?

If so, have you tried another cable with your PC, possibly the one you were using for your laptop?

I think the connection is stable now. I forgot to mention that it was a new build so I tried to update my drivers and OS. The end result is good and my connection is stable now.

 

[techgeek]

Sounds good, glad you got it sorted out.