Connected to router but no Interent

[sux463]

I've read many of the other threads on this issue but none of the solutions have worked for me yet.

My laptop can connect to the router over WiFi and Ethernet but cannot access the internet.

I cannot access the internet on my phone, two iPads nor on my desktop via ethernet, therefore I believe it is either an issue with my router/modem hybrid or my ISP. Below is my ipconfig /all result from the cmd. Any ideas?

I'm running Win 10 on a Dell Latitude E6400.
Router is a TP-LINK model TL-WR740N

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-OO9HU3R
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82567LM Gigabit Network Connection
Physical Address. . . . . . . . . : 00-24-E8-9E-58-16
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c41:7012:36c5:e149%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.XXX.X.XXX(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, September 25, 2016 1:14:25 PM
Lease Expires . . . . . . . . . . : Sunday, September 25, 2016 3:32:15 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 50341096
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-1E-12-53-00-24-E8-9E-58-16
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
Physical Address. . . . . . . . . : 00-22-FB-73-97-7E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b0ef:71c2:9d10:925f%17(Preferred)
IPv4 Address. . . . . . . . . . . : 192.XXX.X.XXX(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, September 25, 2016 1:29:28 PM
Lease Expires . . . . . . . . . . : Sunday, September 25, 2016 3:29:28 PM
Default Gateway . . . . . . . . . : 192.168.1.1
192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 285221627
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-1E-12-53-00-24-E8-9E-58-16
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{B5D1202F-D10F-47A5-BE32-8ABB8D556FD7}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{658183B1-C754-4E00-B3E6-AAA76B013999}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

When I enter me Default Gateway into the address bar, utilising my router setup page, and check the status on my router, the WAN is empty:

WAN
MAC Address: 90-F6-52-4A-9B-6B
IP Address: 0.0.0.0 PPPoE(Connect on Demand)
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DNS Server: 0.0.0.0 , 0.0.0.0
Online Time: 0 day(s) 00:00:00 Connecting...

 

[BuddhaSkoota]

I cannot access the internet on my phone, two iPads nor on my desktop via ethernet, therefore I believe it is either an issue with my router/modem hybrid or my ISP. Below is my ipconfig /all result from the cmd. Any ideas?

I'm running Win 10 on a Dell Latitude E6400.
Router is a TP-LINK model TL-WR740N

When I enter me Default Gateway into the address bar, utilising my router setup page, and check the status on my router, the WAN is empty:

WAN
MAC Address: 90-F6-52-4A-9B-6B
IP Address: 0.0.0.0 PPPoE(Connect on Demand)
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DNS Server: 0.0.0.0 , 0.0.0.0
Online Time: 0 day(s) 00:00:00 Connecting...

Since the TP-Link you provided is a router only, I'm assuming your hybrid modem/router is a different device.

So if the TP-Link is connected to this modem/router (not bridged), then it should be set up to use Dynamic IP on the WAN connection type (not PPPoE) or as an AP (LAN to LAN).

The wireless ipconfig is showing 2 default gateways, which usually means 2 routers being used in an improper configuration. To avoid double NAT problems, you should put the modem/router in bridge mode or configure the TP-Link as an AP.

 

[sux463]

Since the TP-Link you provided is a router only, I'm assuming your hybrid modem/router is a different device.

So if the TP-Link is connected to this modem/router (not bridged), then it should be set up to use Dynamic IP on the WAN connection type (not PPPoE) or as an AP (LAN to LAN).

The wireless ipconfig is showing 2 default gateways, which usually means 2 routers being used in an improper configuration. To avoid double NAT problems, you should put the modem/router in bridge mode or configure the TP-Link as an AP.

I assumed the one device I have was a hybrid due to the "Node Type . . . . . . . . . . . . : Hybrid" but I must be mistaken. I do indeed only have the one TP-LINK. I'm in a military barracks and the WAN cable that feeds the router exits through the wall to a maintenance hub behind locked doors. I'll try setting the IP to dynamic.

 

[sux463]

[So if the TP-Link is connected to this modem/router (not bridged), then it should be set up to use Dynamic IP on the WAN connection type (not PPPoE)

No luck =/. When I changed it to Dynamic all i got was

WAN
MAC Address: 90-F6-52-4A-9B-6B
IP Address: 0.0.0.0 Dynamic
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DNS Server: 0.0.0.0 , 0.0.0.0
Online Time: 0 day(s) 00:00:00 Connecting...

With no results once it "connected"

 

[BuddhaSkoota]

No luck =/. When I changed it to Dynamic all i got was

WAN
MAC Address: 90-F6-52-4A-9B-6B
IP Address: 0.0.0.0 Dynamic
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DNS Server: 0.0.0.0 , 0.0.0.0
Online Time: 0 day(s) 00:00:00 Connecting...

With no results once it "connected"

Are you certain the WAN cable is activated for service? Has it worked in the past? Are the WAN port lights indicating activity when connected.

Have you tried connecting a PC directly to the WAN cable?

Without knowing what equipment to which the cable is connected, it would be difficult to tell what WAN settings are required for the router. It's possible that a network administrator will have to provide the settings for you.

 

[sux463]

Are you certain the WAN cable is activated for service? Has it worked in the past? Are the WAN port lights indicating activity when connected.

Have you tried connecting a PC directly to the WAN cable?

Without knowing what equipment to which the cable is connected, it would be difficult to tell what WAN settings are required for the router. It's possible that a network administrator will have to provide the settings for you.

When I unplugged the WAN from the router, 1 light/icon (circle with a halo on top) went out. Connected the laptop directly to the WAN; conectivity was registered but again, no internet access.

It has worked in the past but the ISP tried to double charge the barracks for service and completely cut off service when we didn't pay. They were legally compelled to return service to the barracks but since then mine hasn't work (right now I'm using my neighbours WiFi; exact same router, exact same internet provider, etc.). Starting to think its a problem on their end...