[SOLVED] Connecting new laptop to 144hz monitor

[Yussefoh]

Hey guys, I recently purchased this laptop https://www.amazon.com/VivoBook-Business-i7-9750H-1920x1080-WAVLINK/dp/B0813TRVPN (Without the component that it comes with), and I'm trying to connect it to my 144Hz monitor which is the Asus VG248QE and have it run at 144Hz. I tried USB-C to display port, but it's giving me a

"Windows has stopped this device because it has reported problems. (Code 43)

A USB port reset request failed."

I have tried many solutions to resolve this, but to non of theem worked so I sent a support ticket to Asus to see if the laptop supports it.

I'm wondering if there are any other alternatives to get 144Hz working?

 

[jojesa]

Your Asus VG248QE display could do 120-144HZ via DP or Dual-Link DVI connections only.
USB Type-C could support several standards besides data transfer.
To be able to deliver video the USB Type-C should support Thunderbolt 3 specifications.
Your laptop USB Type-C ports does not support Thunderbolt 3 specifications thus cannot deliver video thru a USB Type-C to DP adapter.

 

[Glenwing]

Your Asus VG248QE display could do 120-144HZ via DP or Dual-Link DVI connections only.
USB Type-C could support several standards besides data transfer.
To be able to deliver video the USB Type-C should support Thunderbolt 3 specifications.
Your laptop USB Type-C ports does not support Thunderbolt 3 specifications thus cannot deliver video thru a USB Type-C to DP adapter.

Video over USB-C doesn't depend on Thunderbolt support. It depends on DisplayPort Alt-Mode support. This is a mandatory feature of Thunderbolt 3, so if a port has Thunderbolt 3 then it also has DP Alt Mode. However if a port does not have Thunderbolt 3 it still may or may not have DP Alt Mode. TB3 support isn't a requirement.

 

[Yussefoh]

Alright if so, is there any other alternative methods to achieve 144Hz?

 

[Glenwing]

Alright if so, is there any other alternative methods to achieve 144Hz?

You can get up to 120 Hz using an HDMI to DisplayPort active adapter.

Amazon.com: SIIG 4Kx2K HDMI to DisplayPort Converter Adapter for HDMI Equipped Systems to Connect to DP, Compliant with HDMI 1.4, DP 1.2, & HDCP - Ultra HD, USB Powered (CE-H22W11-S1): Electronics

Buy SIIG 4Kx2K HDMI to DisplayPort Converter Adapter for HDMI Equipped Systems to Connect to DP, Compliant with HDMI 1.4, DP 1.2, & HDCP - Ultra HD, USB Powered (CE-H22W11-S1): DVI-HDMI Adapters - Amazon.com ✓ FREE DELIVERY possible on eligible purchases

www.amazon.com

 

[Yussefoh]

You can get up to 120 Hz using an HDMI to DisplayPort active adapter.

Amazon.com: SIIG 4Kx2K HDMI to DisplayPort Converter Adapter for HDMI Equipped Systems to Connect to DP, Compliant with HDMI 1.4, DP 1.2, & HDCP - Ultra HD, USB Powered (CE-H22W11-S1): Electronics

Buy SIIG 4Kx2K HDMI to DisplayPort Converter Adapter for HDMI Equipped Systems to Connect to DP, Compliant with HDMI 1.4, DP 1.2, & HDCP - Ultra HD, USB Powered (CE-H22W11-S1): DVI-HDMI Adapters - Amazon.com ✓ FREE DELIVERY possible on eligible purchases

www.amazon.com

Oh that's awesome, thank you very much!