Question Constant BSOD and i don't know the cause.

Sep 29, 2019
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A few months ago i got a few BSOD's, but i updated the windows and some drivers and the problem stopped until the end of january/ start of february and now it happens pretty often.
I have an omen 15t laptop with:
cpu: intel core i7 9750h
gpu: NVIDIA geforce RTX 2070 maxq
motherboard: hp 8574
16gb of RAM.
ssd: 953GB SAMSUNG MZVLB1T0HALR


I don't really understand how blue screens work and about dump files, but here's a link to the minidumps: https://drive.google.com/open?id=12nP_ay89ttG5AjZ4jU62BVf1fq8rD3oE
There is also a memory dump that i did not include in the link. Let me know if you need the memory dump file or any other information.
I may not respond because it is getting late and i may go to sleep!
Thank you in advance!!
Edit: i might have given the wrong dumpfiles? i really don't know if i did.
 
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Sep 29, 2019
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gardenman

Admirable
Herald
Hi, I hope the BIOS update works. If not, here are the results for the dump files: https://myeloidrottweiler.htmlpasta.com/
File information:031320-12359-01.dmp (Mar 13 2020 - 13:35:12)
Bugcheck:KERNEL_AUTO_BOOST_INVALID_LOCK_RELEASE (162)
Probably caused by:memory_corruption (Process: Origin.exe)
Uptime:0 Day(s), 8 Hour(s), 45 Min(s), and 21 Sec(s)

File information:031220-14578-01.dmp (Mar 12 2020 - 14:21:43)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:memory_corruption (Process: EpicGamesLauncher.exe)
Uptime:0 Day(s), 9 Hour(s), 34 Min(s), and 20 Sec(s)

File information:030920-11671-01.dmp (Mar 9 2020 - 12:23:58)
Bugcheck:WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 2 Hour(s), 52 Min(s), and 35 Sec(s)

File information:022320-11421-01.dmp (Feb 23 2020 - 06:09:54)
Bugcheck:UNEXPECTED_KERNEL_MODE_TRAP (7F)
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 1 Hour(s), 21 Min(s), and 27 Sec(s)

File information:021420-13156-01.dmp (Feb 14 2020 - 08:50:54)
Bugcheck:WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:GenuineIntel (Process: System)
Uptime:0 Day(s), 1 Hour(s), 08 Min(s), and 41 Sec(s)
Comment: The overclocking driver "IOCBios2.sys" was found on your system. (Intel Extreme Tuning Utility)

I notied a few WHEA errors. If you are overclocking, remove any/all overclocks.

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

Edit: Results from dump file below: https://unmentionedediblefrog.htmlpasta.com/

File information:031420-14062-01.dmp (Mar 14 2020 - 13:14:01)
Bugcheck:WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:GenuineIntel (Process: EpicGamesLaunc)
Uptime:0 Day(s), 9 Hour(s), 58 Min(s), and 59 Sec(s)
 
Last edited:
Sep 29, 2019
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Ok so the BIOS update didn't help. I just got another BSOD with the "whea uncorrectable error" bugcheck. In event viewer the critical error is and has been event id 10110 followed by 10111 with the error :"The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 4 more times. Please contact the device manufacturer for more information about this problem." (i should've mentioned this in the post and i am sorry i did not) also, i am unable to post the minidump of the most recent BSOD because of the "you don't have permission to open this file" error.
also i don't overclock and i think the driver came installed with the CPU.
i really hope it is a driver problem and not hardware because it would be hard for me to replace it.
 

gardenman

Admirable
Herald
Epic Games Launcher is what crashed, but is unlikely to be the cause. In fact, software is never really the cause of any BSOD unless that software includes drivers (usually only AntiVirus and Hardware drivers).

WHEA errors are difficult to figure out. They deal with the CPU. It can be any hardware from the CPU or anything else in the PC. Potentially drivers too.

Since Epic Games Launcher connects to the internet, it could be how you are connecting to the internet. Try updating this driver while you wait for more answers:

Jul 01 2019 rt640x64.sys Realtek NICDRV 8169 PCIe GBE Family Controller driver https://www.realtek.com/en/
 
Sep 29, 2019
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Thank you for the response. I updated the driver and removed the Intel Extreme Tuning Utility. I guess i'll wait for more answers. Hope the hardware doesn't have problems. I hope it's ok if i get more BSOD's and i post the dump files here.
 
Sep 29, 2019
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I lost all hope that my pc is good. Another BSOD just happened. here is the dump: https://drive.google.com/open?id=1GbU-1wZUB--x1pt5HRXjmBAfHJPgvZYf . Before it happened i was playing Apex legends and the Omen command center was showing a CPU temp of 90+ celsius while CoreTemp was showing temps under 80 for all cores. I don't know what to think, i don't know if this is fixable or if the problem is permanent. All i can do is hope someone shows up with a miracle fix...
 

gardenman

Admirable
Herald
A miracle fix isn't going to happen. BSODs are hardware or driver based problems. If it's hardware, then hardware tests may reveal the problem. There's a list of a few hardware tests on the link I provide below, see the Help section.

If it's driver based, then dump files help sometimes. Updating any older drivers may help. Rolling back to previous drivers in Device Manager may help. Don't use any software that auto-updates for you. Manually update each one from the manufactures website.

100C is the maximum temperature according to [this page]. 90C is still hot (in my opinion).

Results from the newest dump file: https://underslunghand.htmlpasta.com/

File information:031420-11187-01.dmp (Mar 14 2020 - 16:44:28)
Bugcheck:WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:GenuineIntel (Process: System)
Uptime:0 Day(s), 0 Hour(s), 26 Min(s), and 08 Sec(s)

I'm sure Colif will reply later today.

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
last error happened so fast it doesn't show much info

WHEA stands for WIndows Hardware Error Architecture.
this could be cause so remove it if its listed in apps -
The overclocking driver "IOCBios2.sys" was found on your system. (Intel Extreme Tuning Utility)
it doesn't show on the HP website for laptop - https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-15-dc1000-laptop-pc-series/26122182/model/26122183
WHEA errors can be caused by overheating


Do you have a headset? Since its mentioned in event viewer?
where are you getting Nvidia drivers from?
try running this on CPU - https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool
 
Sep 29, 2019
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Thank you for responding. I removed Intel Extreme Tuning Utility and every driver/service related to it. Yes i do have a headset, it is HyperX cloud 2 and i use geforce experience to update nvidia drivers.
I ran the CPU diagnostic tool, windows memory diagnostic and a majority of the hardware tests with HP hardware diagnostic. Every test was passed.
While using the PC it never throttled and while undervolting every game stays around 75-85 celsius, Apex dips below 90. If overheating can be the cause, i will reduce graphics, brightness and processor power.
 

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