I'm currently using an HP 15-BA009DX laptop running Windows 10 version 2004, version 10.0.19041.1466. Everything was functioning properly until yesterday when I noticed that my system initiated an upgrade to version 22H2. I currently have a crucial 1TB SATA SSD. Unfortunately, during the upgrade process, I accidentally restarted my laptop. As a result, I encountered a BSOD with an error caused by SynTP.sys. The specific stop code displayed was "PAGE FAULT IN NONPAGED AREA." To address the issue, I took several steps to resolve the problem. First, I created a bootable USB and accessed the Windows Recovery Environment (RE). From there, I attempted various command prompts and even tried entering safe mode. However, regardless of the method I used, my laptop continued to reboot into the BSOD caused by the touchpad driver.
It's worth noting that I don't actively use the touchpad driver, and I even disconnected the ribbon cable to disable it physically. However, I neglected to uninstall the driver software before removing the cable. In an effort to rectify the situation, I manually deleted the affected driver through the command prompt. Unfortunately, even after taking this action, the BSOD issue persists. At this point, my primary concern is preserving my personal files. I would greatly appreciate any assistance in resolving this problem without losing any of my data.
Here's my CBS.log file: CBS
It's worth noting that I don't actively use the touchpad driver, and I even disconnected the ribbon cable to disable it physically. However, I neglected to uninstall the driver software before removing the cable. In an effort to rectify the situation, I manually deleted the affected driver through the command prompt. Unfortunately, even after taking this action, the BSOD issue persists. At this point, my primary concern is preserving my personal files. I would greatly appreciate any assistance in resolving this problem without losing any of my data.
Here's my CBS.log file: CBS
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