Question Constant BSOD caused by SynTP.sys, need help urgently

AidenLJ

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Dec 24, 2021
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I'm currently using an HP 15-BA009DX laptop running Windows 10 version 2004, version 10.0.19041.1466. Everything was functioning properly until yesterday when I noticed that my system initiated an upgrade to version 22H2. I currently have a crucial 1TB SATA SSD. Unfortunately, during the upgrade process, I accidentally restarted my laptop. As a result, I encountered a BSOD with an error caused by SynTP.sys. The specific stop code displayed was "PAGE FAULT IN NONPAGED AREA." To address the issue, I took several steps to resolve the problem. First, I created a bootable USB and accessed the Windows Recovery Environment (RE). From there, I attempted various command prompts and even tried entering safe mode. However, regardless of the method I used, my laptop continued to reboot into the BSOD caused by the touchpad driver.

It's worth noting that I don't actively use the touchpad driver, and I even disconnected the ribbon cable to disable it physically. However, I neglected to uninstall the driver software before removing the cable. In an effort to rectify the situation, I manually deleted the affected driver through the command prompt. Unfortunately, even after taking this action, the BSOD issue persists. At this point, my primary concern is preserving my personal files. I would greatly appreciate any assistance in resolving this problem without losing any of my data.

Here's my CBS.log file: CBS
 
Last edited:

ubuysa

Distinguished
Jul 29, 2016
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Unfortunately, during the upgrade process, I accidentally restarted my laptop.
In which case it's anybody's guess what state youir Windows system is in. Personally I think trying to troubleshoot this is futile because you have no idea at all what was damaged by the restart nor how badly. I would reinstall if it were mine. Even it you do stop it BSODing you'll never be able to trust that OS again.
 

AidenLJ

Prominent
Dec 24, 2021
13
0
510
In which case it's anybody's guess what state youir Windows system is in. Personally I think trying to troubleshoot this is futile because you have no idea at all what was damaged by the restart nor how badly. I would reinstall if it were mine. Even it you do stop it BSODing you'll never be able to trust that OS again.
How would I reinstall OS? I did the USB method and I chose in in-place upgrade, I get hit it with a compatibility report, I want to leave my files and programs intact.