Question Constant BSOD involving hal.dll and ntoskrnl.exe

[altafullahu]

Hello and happy Sunday!

I am at wits end trying to troubleshoot this. I have uploaded and uninstalled more drivers than I could count. I believe it may be just a hardware issue but honestly I have no idea. My PC is a custom built one from the ground up with all parts being purchased on-line or in store - PC Specs:

i9 9990k 4.2 ghz
Asus PRIME Z390-A
nVidia GeForce 2070 RTX
nVidia GeForce 1060
Corsair RAM 16 GB (4 x 4)
Razer Black Widow Ultimate
Corsair Glaive RGB Mouse
6 monitors (4 Acers 2 AOC)
6 Internal Hard Drives
1 USB Hub pluged into USB 3.0 port
1 USB Hub plugged into USB Type-C port

The issue has been off / on for the past handful of months. Sometimes it can go a week or so without any issues then one small config and it goes back to crashing.

I have provided the latest minidumps - if anyone can take a look through them and give me an idea it would be truly appreciated!

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffd189cce08028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


KEY_VALUES_STRING: 1


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202

DUMP_TYPE: 2

BUGCHECK_P1: 0

BUGCHECK_P2: ffffd189cce08028

BUGCHECK_P3: be000000

BUGCHECK_P4: 800400

BUGCHECK_STR: 0x124_GenuineIntel

CPU_COUNT: 10

CPU_MHZ: e10

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 9e

CPU_STEPPING: c

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: f

ANALYSIS_SESSION_HOST: USMAN-DESKTOP

ANALYSIS_SESSION_TIME: 12-01-2019 08:29:49.0885

ANALYSIS_VERSION: 10.0.18362.1 amd64fre

STACK_TEXT:
ffffab007610cd78 fffff80129cfdfe8 : 0000000000000124 0000000000000000 ffffd189cce08028 00000000be000000 : nt!KeBugCheckEx
ffffab007610cd80 fffff8012e181920 : ffffd189c8947da0 0000000000000000 ffffd189cce08028 0000000000000000 : hal!HalBugCheckSystem+0xd8
ffffab007610cdc0 fffff80129540952 : ffffd189c8947da0 ffffab007610ce49 0000000000000000 ffffd189cce08028 : PSHED!PshedBugCheckSystem+0x10
ffffab007610cdf0 fffff80129cff946 : ffffab007610cf10 0000000000000001 ffffd189c8947df0 ffffd189c8947da0 : nt!WheaReportHwError+0x382
ffffab007610ceb0 fffff80129cffdda : 0000000000000010 ffffd189c8947df0 ffffab007610d068 ffffab007610d2b0 : hal!HalpMcaReportError+0x72
ffffab007610d010 fffff80129cffcb4 : ffffd189c82e4520 0000000000000001 0000000000000000 0000000000000000 : hal!HalpMceHandlerCore+0xf2
ffffab007610d060 fffff80129cfff20 : 0000000000000010 0000000000000001 0000000000000000 0000000000000000 : hal!HalpMceHandler+0xe0
ffffab007610d0a0 fffff80129cfefc8 : 0000000000000000 ffffab007610d330 0000000000000000 0000000000000000 : hal!HalpMceHandlerWithRendezvous+0xd4
ffffab007610d0d0 fffff80129d001a7 : ffffd189c82e4520 0000000000000000 0000000000000000 0000000000000000 : hal!HalpHandleMachineCheck+0x5c
ffffab007610d100 fffff801294a4a20 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : hal!HalHandleMcheck+0x37
ffffab007610d130 fffff801293d04ba : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiHandleMcheck+0x10
ffffab007610d160 fffff801293d0171 : ffffab0000000000 fffff801293d00ae fffff80127922180 0000000000000000 : nt!KxMcheckAbort+0x7a
ffffab007610d2a0 fffff8014815138f : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiMcheckAbort+0x271
ffff8188ad22f6a8 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : intelppm!MWaitIdle+0x1f


THREAD_SHA1_HASH_MOD_FUNC: 74d6f842f394d0bf91f311b36b5441a27b8e18a2

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 7715d22f386f5ddac4d5fb4b9bac1cc78014801d

THREAD_SHA1_HASH_MOD: 48245875d4c5535ecbacf57c10ad759e5c3df6ae

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP: 0

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER

BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER

PRIMARY_PROBLEM_CLASS: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER

TARGET_TIME: 2019-11-26T00:24:58.000Z

OSBUILD: 18362

OSSERVICEPACK: 476

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 272

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2011-12-29 18:28:41

BUILDDATESTAMP_STR: 190318-1202

BUILDLAB_STR: 19h1_release

BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202

ANALYSIS_SESSION_ELAPSED_TIME: 1c5b

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x124_genuineintel_processor_mae_internal_timer

FAILURE_ID_HASH: {dbae0c63-5a7c-cd3f-eccf-de6e68aa7cf2}

---------------------------------------------------------------------------------------------------------

Was having some issues trying to review the minidumps so this was all I could find. Please let me know if more information is needed!

Thanks!

 

[Colif]

Appears to be a USB device again, crash mentions USBSTOR which is the Microsoft USB Mass storage driver. - http://batcmd.com/windows/10/services/usbstor/

i assume this is for connecting a Samsung mobile?

May 15 2017

ssudbus.sys

SAMSUNG USB Composite Device driver

File Axe asked of you will show him more and he might be able to tell you which device it is.

 

[altafullahu]

sorry for the delay!

Here is the zip file from the sysnative scan:

https://1drv.ms/u/s!Ajbt4S5WngqJgr4iL2TJaGwshyxZ2g?e=DyWhGG

 

[altafullahu]

Appears to be a USB device again, crash mentions USBSTOR which is the Microsoft USB Mass storage driver. - http://batcmd.com/windows/10/services/usbstor/

i assume this is for connecting a Samsung mobile?

May 15 2017

ssudbus.sys

SAMSUNG USB Composite Device driver

File Axe asked of you will show him more and he might be able to tell you which device it is.

I do have a Samsung Note 10 but do not really connect it or use it directly via USB through my computer. I am using Windows "MyPhone" app which allows communication between my Note10 and my PC (Wireless).

 

[Colif]

Axe, you might know answer to this. I seem to be finding this on a few WHEA errors, when i look at them in sysinfo.

is it just a coincidence that Originwebhelper is crashing at exact same time as WHEA happens? This isn't the only case I have where a WHEA occurs and exact same time Origin is crashing. Just not sure if I am reading more into it than I should.

DPC error on 4th mentions USBaudio type 1 - Corsair HS70 Wireless gaming headset (based on it being only device using that driver)

 

[altafullahu]

Axe, you might know answer to this. I seem to be finding this on a few WHEA errors, when i look at them in sysinfo.

is it just a coincidence that Originwebhelper is crashing at exact same time as WHEA happens? This isn't the only case I have where a WHEA occurs and exact same time Origin is crashing. Just not sure if I am reading more into it than I should.

DPC error on 4th mentions USBaudio type 1 - Corsair HS70 Wireless gaming headset (based on it being only device using that driver)

Interesting analysis - I do have Origin (if we are talking about the platform that launches EA games) and I try not to let it run in the background but I can see if uninstalling it helps?

As far as the Corsair wireless headset - would it be better to switch the USB port that is currently housing the wireless USB receiver? Curious issues to say the least.

 

[Colif]

leave origin, it might just be a victim. I want to know what axe thinks first.

This appears to be the drivers for the headset -

Sep 24 2019

CorsairGamingAudio64.sys

Corsair Gaming Audio 64-bit driver

it is part of Icue. Do you have latest version?

do what axe suggests, I am just helping

only do next parts if Icue doesn't fix.

there is a newer bios version to the one you are on, it could help as they often fix issues - https://www.asus.com/au/Motherboards/PRIME-Z390-A/HelpDesk_BIOS/

the firmware update may also help. https://www.asus.com/au/Motherboards/PRIME-Z390-A/HelpDesk_Download/

USB is handled by windows and motherboard, so updating motherboard might help. As might updating Icue.

 

[axe0axe0]

Axe, you might know answer to this. I seem to be finding this on a few WHEA errors, when i look at them in sysinfo.

is it just a coincidence that Originwebhelper is crashing at exact same time as WHEA happens? This isn't the only case I have where a WHEA occurs and exact same time Origin is crashing. Just not sure if I am reading more into it than I should.

DPC error on 4th mentions USBaudio type 1 - Corsair HS70 Wireless gaming headset (based on it being only device using that driver)

Although it's quite general that minidumps have limited data, with 0x124 one commonly can look a little into WHEA structures but not much further, so it's hard to say.

@altafullahu, I would recommend getting rid of IObit software. In general, the quality of their software is to be questioned and mostly really useless.

Start Menu\Programs\Advanced SystemCare	Public:Start Menu\Programs\Advanced SystemCare	Public
Start Menu\Programs\Driver Booster 6	Public:Start Menu\Programs\Driver Booster 6	Public
Start Menu\Programs\IObit Uninstaller	Public:Start Menu\Programs\IObit Uninstaller	Public

 

[altafullahu]

Although it's quite general that minidumps have limited data, with 0x124 one commonly can look a little into WHEA structures but not much further, so it's hard to say.

@altafullahu, I would recommend getting rid of IObit software. In general, the quality of their software is to be questioned and mostly really useless.

Start Menu\Programs\Advanced SystemCare    Public:Start Menu\Programs\Advanced SystemCare    Public
Start Menu\Programs\Driver Booster 6    Public:Start Menu\Programs\Driver Booster 6    Public
Start Menu\Programs\IObit Uninstaller    Public:Start Menu\Programs\IObit Uninstaller    Public

Thanks for the suggestion, will begin removing their products. The only one I really like is the uninstaller since it does a deep uninstall and I don't know if there are any other better applications to do something like that but I will see the results of uninstalling and will hopefully be able to tell if that made a difference or not.

@Colif - let me take a look at the iCue stuff and see what I can do with that. It usually autoupdates but maybe there is a newer version manually - as far as the other updates I will look into doing those today.

Will report back with any developments - let me know if anyone else can find anything!

thanks!

 

[axe0axe0]

Revo Uninstaller is my goto to ensure a good removal of most programs.

 

[altafullahu]

Thanks for the info on Revo - went ahead and acquired that and uninstalled all IO products. Updated Corsair as well - will see how things go before I do anymore system level / BiOS updates.

Will keep ya'll posted! Really appreciate everyone's insight!

 

[axe0axe0]

We'll be waiting.