Question Constant BSOD's when only installing to any Internal HDD

[PebbleKingz]

System Configuration:

• Microsoft Windows 11 Home 24H2
• AMD Ryzen 7 7800x3D
• 4060ti 16GB
• TEAM T-FORCE DELTA 16GB DDR5-6000MHZ
• MSI PRO X870-P Wifi
• ROCKSOUL 850W PSU
• 1TB WD BLUE SN580 SERIES (PCIE GEN4) NVME M.2 SSD
• 1TB WD CAVIAR BLUE HDD 3.5" SATAIII 7200RPM 6.0 GB/s

Minidumps: https://www.mediafire.com/file/1og7hneyco5aeug/Dumps.zip/file


I just got this brand new Custom Configuration PC from CyberPowerPC about 2 weeks ago, I started getting constant BSOD's and after numerous amounts of testing and diagnosing, I managed to get the BSOD's to stop completely after removing my HDD. I chalked it up to a faulty HDD, put an old HDD in that I know works and it did the same thing after installing games from steam to my HDD. I can install to my NVME just fine and have been for days with no BSOD, also, if I just have any HDD plugged into my Sata ports inside my PC it will cause other issues as well, I have had Firefox crash on me multiple times when it's plugged in but not in use in anyway. I am at a complete loss and utterly defeated, I have tried everything to fix this issue.

This issue happens every single time without fail every time I installed something to my HDD from steam, it can take up to a few hours to BSOD or 10 minutes, it's random. I plugged my HDD into a USB 3.0 Port using a SATA to USB cable and it managed to install all of Hitman 3, took 3 hours, no BSOD. So at this point the only thing I can think of doing is either moving to Linux, which I plan to do next month after I buy a second NVME for space and install it on there, put the HDD back into the PC and if it crashes on Linux, it has to be a faulty motherboard (At least that's all I can think of).

Things I have tried:

• Reinstalled Windows Twice
• Installed all Drivers known to my Motherboard and NVME and HDD (All Drivers from Bios Website)
• Bios is up to date to the latest Stable Version (Only other version is Beta versions that add support for the new Ryzen 9 CPUs)
• Tried running Driver Verifier for days, didn't BSOD at all.
• Changed the Sata Cable with a new one
• Changed the HDD (Tried 2 of them)
• Plugged the HDD into a different Sata Port
• Ran Memtest86 (4 Passes)
• Ran Memtest86+ (9 Passes)
• Ran Chkdsk (No Errors)
• Nothing Overclocked, EXPO is OFF
• Bios are set at Default Settings

In conclusion, my Motherboard might be defective but am looking for anyone that has any other ideas how I can fix this without having to send it back to CyberpowerPC and have no PC for a month while they fix it which is my worst nightmare right now as I need this PC for work. I might even just never use a HDD in my PC and only use NVME's (Hoping a second NVME wont have the same issue).

 

[Ralston18]

Look in Reliability History/Monitor and Event Viewer.

Any specific error codes, warnings, or even informational events being captured just before or at the times of the BSOD's and those failed game installations?

 

[PebbleKingz]

Look in Reliability History/Monitor and Event Viewer.

Any specific error codes, warnings, or even informational events being captured just before or at the times of the BSOD's and those failed game installations?

In Reliability History the only common thing that had Critical events and was near the time of the BSOD's is "Windows", "Windows Operating System" and "SVCHOST".

https://imgur.com/NIpWj8C

View: https://i.imgur.com/NIpWj8C.png

https://imgur.com/wfXxbvY

View: https://i.imgur.com/wfXxbvY.png


Common things I see in the event viewer are:

• Bugcheck 0x00000050
• PAGE_FAULT_IN_NONPAGED_AREA
• ntkrnlmp.exe

 

[Ralston18]

Lots of things going wrong..... may be some cascade effect.

What is seen via "View technical details"?

Clearly, per the timeline in Reliability History/Monitor, things began to go astray on November 16 th.

Do you remember anything that was installed, changed, etc, on that day?

Any problem or failed Windows Updates? Check Update History.

Go back to November 16th and work your way through the sucessive dates - look for any other error codes and so forth that may begin appearing.

My thought is to look for corrupted files. Windows may be able to find and fix them.

Run "dism" and "sfc /scannow" to find and fix problem files.

FYI:

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

If you have not already done so, be sure (if possible) to back up all important data to locations away from the CyberPower PC.

For the most part increasing numbers of varying errors may be a sign of a faulty or failing PSU.

Or just the result of some loose power connection that is effectively causing similar results.

Try to learn more.

The next step, barring other revelations, may be to power down, unplug, and open the case to check connections, seatings, etc..

 

[PebbleKingz]

Lots of things going wrong..... may be some cascade effect.

What is seen via "View technical details"?

Clearly, per the timeline in Reliability History/Monitor, things began to go astray on November 16 th.

Do you remember anything that was installed, changed, etc, on that day?

Any problem or failed Windows Updates? Check Update History.

Go back to November 16th and work your way through the sucessive dates - look for any other error codes and so forth that may begin appearing.

My thought is to look for corrupted files. Windows may be able to find and fix them.

Run "dism" and "sfc /scannow" to find and fix problem files.

FYI:

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

If you have not already done so, be sure (if possible) to back up all important data to locations away from the CyberPower PC.

For the most part increasing numbers of varying errors may be a sign of a faulty or failing PSU.

Or just the result of some loose power connection that is effectively causing similar results.

Try to learn more.

The next step, barring other revelations, may be to power down, unplug, and open the case to check connections, seatings, etc..

I have done a sfc scan multiple times from the very beginning, it never once finds anything wrong, I have already reinstalled windows multiple times, like I said, the only single thing that was causing my BSOD was when the HDD was plugged in, when it's not, it wont BSOD ever. I have looked through all the dates in the Reliability Viewer and every single one has a different BugCheck on the same event "Windows Stopped Working".

Bugcheck: "0x000001c7", " 0x000000d1" and "0x0000004e" were the last 3 times I tried downloading a game from steam to the HDD. I have the HDD plugged into my USB 3.0 Port and it installed just fine, when it's in the PC plugged into the Sata Port it BSOD's. There is no way it is corrupted files since I have reinstalled, formatted and wiped it all and it still continues to do so only when installing to the HDD.

Some Screenshots of the BSOD events for the past 3 BSOD's:

https://imgur.com/7BYFLKr

View: https://i.imgur.com/7BYFLKr.png

https://imgur.com/D3fLgs9

View: https://i.imgur.com/D3fLgs9.png

https://imgur.com/NtZ1RzL

View: https://i.imgur.com/NtZ1RzL.png


Things go astray on November 16 because that is when I reinstalled Windows, there is nothing before that because Windows wasn't installed before that date.

I already opened the PC and replaced the SATA cable and nothing is loose, I haven't checked the power cable that is going from the PSU to the HDD but I will and I seriously doubt that is the problem but I will check anyway.

I even did a full long 3 hour Format of the HDD and it didn't BSOD, but 1 hour into Downloading Hitman onto the HDD it crashed with a BSOD.

I think the only 2 culprits like you said is probably the PSU or the worst possible scenario, the motherboard.

EDIT: So it looks like the PSU is not Modular so it's all integrated, there is no way the cables can be loose then, as I have installed a HDD myself and made sure they were not loose at the HDD ends. Also the PC never BSOD's without the HDD so I don't think it could be a PSU problem since I can run my PC at high intensity and everything is fine. So now I am still confused and still suspect the Motherboard. It could also be a Windows issue, if it does the same thing when I switch to Linux, then that will rule out Windows as a culprit.

EDIT2: I looked into the first date of the problem, and it seems windows failed to update quite a few things, maybe possibly every time I install Windows it fails these updates and then I begin to have problems even before I start installing to the HDD.

Here is a snapshot of that day:

https://imgur.com/q8nvkgE

View: https://i.imgur.com/q8nvkgE.png

And this is a snapshot of the Hardware error in that day:

https://imgur.com/leVJ2mB

View: https://i.imgur.com/leVJ2mB.png


The other things that failed to install don't seem all that too important besides maybe the realtek Drivers which I have already installed manually. Not sure what the AMD Security Devices is.

I also woke up this morning after downloading a game to the HDD, had 5 error popup windows that were all the same that I had to click out of, and noticed before I clicked out of them that the game on steam was stalled at downloading and wouldn't continue until I clicked okay on all 5 of these duplicate error messages:

https://imgur.com/g0HUptD

View: https://i.imgur.com/g0HUptD.png

Just did "SFC /scannow" and "DISM /Online /Cleanup-Image /RestoreHealth". SFC didn't find anything and here is the DISM log:

https://pastebin.com/raw/RYy8JsPn

 

[Ralston18]

Starting with "Also the PC never BSOD's without the HDD"

That HDD being the "1TB WD CAVIAR BLUE HDD 3.5" SATAIII 7200RPM 6.0 GB/s" per system specs - correct?

And:

"Things go astray on November 16 because that is when I reinstalled Windows"

Windows source and how was Windows installed?

Another question being which drive is hosting the OS? I would expect that Windows would be installed/reinstalled on the SSD with all other drives ( including the HDD) disconnected during the reinstall process.

Also: "The other things that failed to install don't seem all that too important besides maybe the realtek Drivers which I have already installed manually. Not sure what the AMD Security Devices is."

They are all important. Windows and installed apps etc. have many dependencies. If any given process fails anything dependent on that process will likely fail.

I did not note anything amiss in the DISM log.

As for AMD Security Devices: that is much more involved.

Start here:

https://answers.microsoft.com/en-us...ices-inc/f2c77a8f-c45c-48a8-aff0-d6077ea4b55e

(There are other similar links to be found. I choose Microsoft primarily because of all the related Windows failures.)

= = = =

My suggestion is to take a closer look at the motherboard.

This motherboard?

https://download-2.msi.com/archive/mnu_exe/mb/PROX870-PWIFI_English.pdf

Verify that I found the applicable manual.

What must be done is twofold: 1) Read/review the entire manual and all fine print, notes, warnings etc. and 2) refer to the manual while checking the entire build with respect to connections, jumpers, configuration settings and so forth.

For example: You did not mention removing RAM but if that was done, the motherboard requires that the first physically installed RAM be placed in DIMMA2 per physically numbered Page 30.

Those seeming little details (i.e., "Important") matter.

Because the problem seems to center around the internal SATA HDD then focus on those parts of the manual regarding drives and SATA. Mainly physically numbered Pages 33-37.

If a specific problem is not found, the process may at least narrow down the list of possible culprits.

Be it hardware, software, connectivity, or configuration.

 

[PebbleKingz]

Starting with "Also the PC never BSOD's without the HDD"

That HDD being the "1TB WD CAVIAR BLUE HDD 3.5" SATAIII 7200RPM 6.0 GB/s" per system specs - correct?

And:

"Things go astray on November 16 because that is when I reinstalled Windows"

Windows source and how was Windows installed?

Another question being which drive is hosting the OS? I would expect that Windows would be installed/reinstalled on the SSD with all other drives ( including the HDD) disconnected during the reinstall process.

Also: "The other things that failed to install don't seem all that too important besides maybe the realtek Drivers which I have already installed manually. Not sure what the AMD Security Devices is."

They are all important. Windows and installed apps etc. have many dependencies. If any given process fails anything dependent on that process will likely fail.

I did not note anything amiss in the DISM log.

As for AMD Security Devices: that is much more involved.

Start here:

https://answers.microsoft.com/en-us...ices-inc/f2c77a8f-c45c-48a8-aff0-d6077ea4b55e

(There are other similar links to be found. I choose Microsoft primarily because of all the related Windows failures.)

= = = =

My suggestion is to take a closer look at the motherboard.

This motherboard?

https://download-2.msi.com/archive/mnu_exe/mb/PROX870-PWIFI_English.pdf

Verify that I found the applicable manual.

What must be done is twofold: 1) Read/review the entire manual and all fine print, notes, warnings etc. and 2) refer to the manual while checking the entire build with respect to connections, jumpers, configuration settings and so forth.

For example: You did not mention removing RAM but if that was done, the motherboard requires that the first physically installed RAM be placed in DIMMA2 per physically numbered Page 30.

Those seeming little details (i.e., "Important") matter.

Because the problem seems to center around the internal SATA HDD then focus on those parts of the manual regarding drives and SATA. Mainly physically numbered Pages 33-37.

If a specific problem is not found, the process may at least narrow down the list of possible culprits.

Be it hardware, software, connectivity, or configuration.

"That HDD being the "1TB WD CAVIAR BLUE HDD 3.5" SATAIII 7200RPM 6.0 GB/s" per system specs - correct?"
Yes that is the correct HDD but I have installed 2 different HDD's, 1 is my old one and I know it works for sure but still causes BSOD's when inside the PC connected to any Sata Port.

"Windows source and how was Windows installed?"
Downloaded the ISO directly from Microsoft Website and installed from a USB stick booting it from BIOS.

"Another question being which drive is hosting the OS?"
Fully formatted (Deleted all Partitions) and installed Windows to the NVME SSD with the HDD Connected.

"As for AMD Security Devices"
I know it failed to install, but I have no clue what to do about that? The guy in that link says not to install the update because it's unstable but if it failed then it didn't install? I can't find it anywhere on my system.

"Verify that I found the applicable manual."
Yes that's the correct Manual and Motherboard.

"What must be done is twofold: 1) Read/review the entire manual and all fine print, notes, warnings etc. and 2) refer to the manual while checking the entire build with respect to connections, jumpers, configuration settings and so forth."
I read through the whole manual and looked at all the connections for everything on the PC, it's all correct and all cables are tightly in the motherboard.

"You did not mention removing RAM but if that was done, the motherboard requires that the first physically installed RAM be placed in DIMMA2 per physically numbered Page 30"
The Ram is installed in the 2 and 4 Slot like it's suppose to be, according to the manual it's in DIMMA2 and DIMMB2 like that manually says. I did not remove the ram at all just checked to make sure it was in properly.

"Because the problem seems to center around the internal SATA HDD then focus on those parts of the manual regarding drives and SATA. Mainly physically numbered Pages 33-37"
I have already checked all this and even removed the SATA Cable and used one I know that works from my old PC, same issues.

"If a specific problem is not found, the process may at least narrow down the list of possible culprits."
It did, but I have already gone through most of this process, everything runs great on the PC, I have played for 3 days now without the HDD plugged in and no BSOD's, No Frame drops, No High Temps, nothing wrong. I plugged the HDD into my USB port using a SATA to USB 3.0 Adapter and I have installed 5 games so far that took me over 10 hours to download, no BSOD. So the problem is narrowed down to a faulty Motherboard or Windows being crap like it always is and probably corrupting some drivers that are causing this issue.

I ordered another NVME SSD last night so I can install Linux Mint onto it, after that's all setup I will put the HDD back into the PC and see if I have any issues on Linux, if I don't, this has to be a windows issue and I probably will just stay away from that OS unless I really need it. Just going to have Windows on 1 NVME and Linux on the other.