Hello I am extremely frustrated and just looking to get some insight. I have been having trouble with my internet connection to my apartment for weeks. Basically starting at about 10 AM to about 10 PM I get constant ping spikes and packet loss which makes games unplayable (to clarify this is on a WIRED connection and occurs on every device in my household). I've contacted my ISP (Cox Communications) multiple times and they have come out to look at my connection outside but they just blame my equipment. However we have tried a new coax cable, and a brand new modem/router as well but the issue still seems to occur. It seems like a problem on my ISP's end but I cant be sure.
Here is a screenshot of pingplotter running for a few minutes : http://prntscr.com/uqw2n6
As you can see the packet loss always seems to occur on the 2nd hop which from my research indicates usually a problem on my ISP's end?
The fact that it starts around 10 AM and stops around 10 PM or so every night makes it seem like its due to some kind of traffic issues or overuse of bandwidth in my apartment complex possibly. Any ideas or anything else I can test for further troubleshooting?
Here is a screenshot of pingplotter running for a few minutes : http://prntscr.com/uqw2n6
As you can see the packet loss always seems to occur on the 2nd hop which from my research indicates usually a problem on my ISP's end?
The fact that it starts around 10 AM and stops around 10 PM or so every night makes it seem like its due to some kind of traffic issues or overuse of bandwidth in my apartment complex possibly. Any ideas or anything else I can test for further troubleshooting?