[SOLVED] Constant ping spiking every night, ISP(Vyve) says there is nothing wrong.

[Deltaforce13654]

Every night around 5-6pm I get constant ping spikes when gaming. Sits around 40-50ms then goes up to 150-200ms constantly. My ISP says there is nothing wrong and not sure what to do. Tried changing up routers and modems. Here is a ping plotter chart I took last night. Any help? ty

https://imgur.com/a/RisfYFB

View: https://imgur.com/a/RisfYFB

 

[SamirD]

The latency to your second hop doesn't seem right--it shouldn't be 71 and should be much, much less. This is either an issue with your router and your isp or the isp.

 

[Deltaforce13654]

The latency to your second hop doesn't seem right--it shouldn't be 71 and should be much, much less. This is either an issue with your router and your isp or the isp.

I tried swapping routers and have the same issue, the ISP says nothing is wrong.

 

[bill001g]

Most ISP can only see packet loss...well the level 1 techs are not to bright. The last time I called the tech did not even know what a ping command was, they follow their script and click the testing buttons it tells them to. Luckily the packet loss was so high their system could see it.

Time of day is almost always other users...ie your neighbors. The ISP could have oversold the network and the load gets high and data is being held in buffers. Most ISP will not even admit this problem. It is not very common anymore because the new technology has so much bandwidth a single user can not use it all.

This could also be some automated software in your house, many times it is something like a cloud backup that is using upload bandwidth. Upload rates are pretty slow and it is fairly easy to over use them.

When this is happening I would turn off the wifi on the router and unplug all but 1 machine to see if it goes away. Of course check the network tab of the one remaining machine to be sure it is not using bandwidth.

 

[SamirD]

I tried swapping routers and have the same issue, the ISP says nothing is wrong.

If an isp can lie and get you off the phone, they will. Tell them they're wrong and that they need to run more test. If they hang up, call back. Keep hammering them.