Constantly Disconnecting from WoW

[kylehpc]

Just changed my ISP, Now Constantly disconnecting across multiple computers after about 2-5 minutes of playing. All computers are on a wired connection. After speed testing my connection normally sits around Ping : 9ms Download: 130 mbps Upload: 10 mbps. All other forms of online gaming have no issues have played steam games for hours without any problems

(New ISP is Rogers Canada(Toronto))

 

[kylehpc]

Tried port forwarding, did not fix the issue

 

[Kewlx25]

https://us.battle.net/support/en/article/performing-a-traceroute

Do a an extended trace route with pathping or winmtr and it may shine some light if there are network issues between your and Blizzard.

 

[kylehpc]

Just finished talking to Blizzard and ran a pathping along with several other tests, they blamed my ISP. Told me they were not receiving my connection on their side. After running the pathping the results are telling me no packets were lost connecting to blizzard?

 

[kylehpc]

here is the Pathping results


Tracing route to INTEL_CE_LINUX [xx.xxx.xxx.xx]
over a maximum of 30 hops:
0 Jeremy-PC [xxx.xxx.x.xx]
1 INTEL_CE_LINUX [xxx.xxx.x.x]
2 * * *
Computing statistics for 25 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Jeremy-PC [xxx.xxx.x.xxx]
0/ 100 = 0% |
1 6ms 0/ 100 = 0% 0/ 100 = 0% INTEL_CE_LINUX [xxx.xxx.x.x]

Trace complete.

 

[kylehpc]

I also ran a trace-route and found the problem i will be contacting my ISP as soon as possible and will update if i get a answer/solution.
Here are the results to my trace-route for anyone that may have a similar issue.

Tracing route to INTEL_CE_LINUX [12.129.209.68]
over a maximum of 30 hops:

1 1 ms 2 ms 2 ms INTEL_CE_LINUX [192.168.0.1]
2 * * * Request timed out.
3 24 ms 29 ms 18 ms INTEL_CE_LINUX [66.185.90.37]
4 19 ms 20 ms 39 ms INTEL_CE_LINUX [209.148.224.205]
5 72 ms 37 ms 47 ms van58-9-229-138.dynamic.rogerstelecom.net [209.148.229.138]
6 35 ms 59 ms 48 ms ix-13-0.tcore2.NTO-New-York.as6453.net [63.243.186.1]
7 57 ms 53 ms 50 ms INTEL_CE_LINUX [192.205.35.21]
8 57 ms 48 ms 46 ms cr2.n54ny.ip.att.net [12.122.115.90]
9 73 ms 51 ms 48 ms INTEL_CE_LINUX [12.122.94.237]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.